Customer Service Management

Biren Patel

**** ********** **.

Hilliard, OH ***26

614-***-****

*****.***@***********.***.***

OBJECTIVE:

To get work experience in pharmaceutical environment, further my education, and gain professional relationships.

EDUCATION:

The Ohio State University, Columbus OH Dec. 2009

B.S in Pharmaceutical Science & minor in Business management Overall GPA: 3.1

Columbus State Community College, Columbus OH 2004 - 2006

General Requirements Overall GPA: 3.7

Capital University, Columbus OH Summer 2007

General Requirements

Board Certified Pharmacy Technician

CERTIFICATIONS: Effective until March 31, 2010

American Red Cross Certified CPR/AED Effective until June 1, 2010

ACADAMIC HIGHLIGHTS

Relevant Courses:

Pharmaceutical

Pharmaceutics w/lab

Distribution

Pharmacology w/lab

Medical Applications of

Bio-medicinal chemistry

Radionuclide and

Health Care Systems

Radiopharmaceuticals

Discovery of Drug Action

Pharmacology Literature

Rational/Irrational Use of

Therapeutic Frontiers

Drugs

Introduction to Medicinal

Chemistry

Minor Business Management courses: Basic Computer science and Engineering, Foundation of Accounting, Foundations of management &

Human Resources, Foundations of Finance, Foundations of Operations Management, Foundations of Marketing.

Knowledge of: Drug effect and Mechanism of Action, drug-distribution systems, drug-utilization evaluation, basic pharmaceutics principles

and methods used to develop and evaluate drug, drug delivery systems and treatment regimens, medical terminology, fundamental concept and

law of thermodynamics, financial statements and analysis, fundamental concepts of accounting, marketing practice tools and concepts,

operations management issues in both manufacturing and service organizations including management and purchasing.

HONORS

- Phi Theta Kappa International Honor Society member

WORK EXPERIENCE

We’re Rolling Pretzel Co., Hilliard, OH

Cashier (August 2007 to December 2008)

- Customer service

- Baker

- Inventory keeping and ordering new inventory

3SG, Dublin, OH

Prepping and Scanning documents (January 2006 to November 2006)

- Using specialized software to scan and clean documents

- Data entry

- File keeping

Tim Horton’s’, Columbus, OH

Cashier (August 2003 to January 2006)

- Customer service

- Training new employee

- Baker

SKILLS:

Excellent interpersonal skills

Ability to learn new tasks quickly

Organized and detail oriented

Proficient in Microsoft Word, Excel, Access, and researching the internet

REFERENCES: Available upon request

Contact this candidate