Customer Service Sales

Jeffrey L. Kamphake

**** ******** ***** . **********, ** 45242 . 513-***-**** (cell)

. abnd6z@r.postjobfree.com

Total P&L Responsibility + B2B General Management + Operations

Leadership

PROFILE & VALUE

Dynamic, results-driven executive (25 years experience in business

services) with the demonstrated ability to lead sales teams, production,

accounting, customer service and administrative groups to higher levels of

performance in construction-related industries. A change leader with the

business acumen to motivate, innovate and leverage organizational strengths

that will drive robust profitable growth. A servant leader who not only

revels in inspiring others in reaching mutual goals but also a persuasive

communicator who facilitates collaboration and service that will create

long term partnerships.

. Growth Strategy Development . Multi-

site/Multi-state P&L Management

. Strong Analytical and Interpretive Ability . Internal/External

Alliance Development

. Excellent Communication and Mentoring . Operating and Capital

Budgets

. Talent Development . Visionary

Leadership

____________________________________________________________________________

_________

PROFESSIONAL EXPERIENCE

Williams Scotsman International, Inc Baltimore, MD

The industry leader that provides modular buildings and temporary space

solutions throughout North America and Europe.

TERRITORY MANAGER Cincinnati, OH

2004-2009

Directed the management of all personnel and assets, including sales,

customer service, administration, accounting, production, inventory and

distribution for 3 facilities covering Ohio, Indiana and Kentucky.

Personnel consisted of 80 team members, including 10 direct reports (5

managers and 5 sales representatives.)

. Total P&L responsibility for $40 million in inventory and $12 million

in annual revenue, generating $5 million in EBITDA earnings annually.

. Achieved 131% of budgeted earnings for Q1 of 2009 primarily through

expense analysis, budgetary oversight, cost controls and revenue

enhancement.

. Increased value of assets on rent 14% annually, from $19.7 million in

2004 to $36 million in 2009, through strategic sales plan

implementation.

. Achieved consistent budgeted profitability margins by reducing costs,

enhancing morale and productivity, maintaining revenue growth and

improving customer service.

. Monitored and enhanced processes to ensure that $40 million in

inventory was balanced among 3 states to minimize cost and maximize

ROI.

. Spearheaded the leadership and vision for this multi-state territory.

Implemented and enhanced "best-in-class" practices to motivate, build

relationships and achieve operational metrics.

. Utilized numerous information systems daily such as JD Edwards,

Hyperion, Excel and proprietary software to manage business

profitability and efficiency.

. Established and managed a dedicated product improvement center, one of

only eight in North America, which enhanced product quality and

improved customer service.

. Collaborated regularly with internal corporate departments (Marketing,

Credit, Collections and Legal) to ensure business risk was minimized

and plans were achieved.

. Implemented safety programs that were embraced by all employees,

decreasing reportable and non-reportable incidents significantly over

the past 3 years.

Jeffrey L. Kamphake . Page 2

Mound Advanced Technology Center Miamisburg, OH

A former Department of Energy nuclear weapons facility that is currently

under conversion to a 300 acre private technology and industrial park.

MARKETING MANAGER Miamisburg, OH

1997-2003

Responsible for overall sales, marketing and promotional activities for

this Superfund site.

. Created an overall growth plan and budget that surpassed revenue goals

in 2001.

. Negotiated buy/sell agreements with the Department of Energy and

private industry on equipment originally valued at over $100 million.

Through personal direct sales efforts, executed 39 facility lease

contracts that exhausted product inventory.

. Successfully oversaw the startup and development of 24 profitable

advanced diagnostic enterprises in the areas of IR spectroscopy,

scanning electron microscopy, analytical chemistry, clean room

manufacturing, micro-electronic fabrication and ultrasonic imaging.

. Established standard operating procedures for efficient and thorough

communication.

. Prepared financial justification for numerous programs, frequently

presenting to Board of Directors for approval.

Pope & Associates, Inc Cincinnati, Ohio

A nationally-recognized 25 member diversity and training consulting firm.

DIRECTOR, SALES & MARKETING Cincinnati, Ohio

1993-1996

. Developed a growth strategy through the formation of strategic

alliances, process enhancement and corporate strengths targeting

Fortune 1000 firms throughout the country.

. Increased revenue 30% in 1993 using a team focused business

development strategy.

. Improved sales and marketing productivity by employing a new IT

platform.

American Appraisal Associates Milwaukee, WI

The largest independent valuation firm in the world with over 60 offices on

5 continents, valuing over $200 billion in assets yearly for acquisition,

tax, financing and investment.

DISTRICT SALES MANAGER Cincinnati, OH

1990-1992

. Initiated and reinforced key relationships with the corporate, legal

and banking community with a primary focus on senior financial

management throughout Ohio, Kentucky and Indiana.

. Increased sales 40% in the first year through the creation and

implementation of a comprehensive sales plan.

. Preserved future relationship with a Fortune 50 corporation through

negotiation with a senior officer.

Morgan Stanley/Dean Witter New York, NY

A global financial services firm.

FINANCIAL SALES EXECUTIVE Cincinnati, Ohio

1985-1990

. Built a business consisting of 600+ accounts through personal direct

sales.

. Presented numerous educational seminars to drive account growth.

EDUCATION

Master of Business Administration (Finance), University of Cincinnati

Bachelor of Science (Biology) University of Cincinnati

University of Cincinnati, College of Business

Fall 2009

Completed a 16-session MBA refresher course for experienced professionals

on topics that included global competitiveness, data modeling, CRM,

financial analysis, ERP/SAP, process improvement, MS Project and Web 2.0

Contact this candidate