Customer Service Sales Representative
Resume:
Janet L. Lenz **** N. Woodburn Street . Milwaukee, Wisconsin 53211
( *******@**.**.***
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SENIOR ADMINISTRATIVE PROFESSIONAL
Strategic Planning . Operations . Program Management . Alliance Building .
Staff Hiring & Development . Budgeting & Finances . Human Resources . Cost
Reduction . Process Development . Event Management . Sales & Marketing .
Prospecting & Negotiating . Closing . Purchasing . Fund Raising . Grants
Administration
Dynamic, self-driven, goal-focused professional with years of progressive
success in diverse, fast-paced environments. Astute analyst, strategic
thinker, and creative problem solver. Personable, articulate and
persuasive. Able to formulate best solutions based upon complex operational
requirements to lower costs, improve bottom line profitability, and ensure
high customer satisfaction and loyalty. A powerful presenter, skilled
negotiator, relationship builder, and team player. Outstanding trainer and
customer service provider.
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CAREER TRACK
Crohn's & Colitis Foundation of America Milwaukee, Wisconsin
A national nonprofit organization serving children and adults
affected by Crohn's disease and ulcerative colitis. The Foundation funds
research and provides education for patients and health care
professionals, as well as support for patients. Foundation budget exceeds
$45 Million for 2009.
Executive Director, Wisconsin Chapter 2000 - April 30, 2009
Work closely with Board and committee members to develop and
implement fundraising, membership, and educational programs to meet
chapter goals. Develop and implement annual work plans, including
fundraising, medical and lay education programs, support services,
volunteer recruitment, and leadership development. Work collaboratively
with chapter Board of Directors to develop annual budgets. Develop and
supervise staff, including performance / salary reviews; ensure all
employment laws followed. Obtain individual, corporate, and foundation
support. Recruit and train board members and volunteers.
< Built networks with medical professionals to assure quality of
content, timeliness, and unbiased presentation of information for lay
and medical professional education program.
< Reorganized education programs and chapter activities to maximize use
of resources.
< In collaboration with the CCFA, Illinois Chapter, ran annual camp
program for children with Crohn's disease and ulcerative colitis.
< Worked with the Board of Directors, established a Wisconsin Research
Alliance to support local researchers.
Paychex Milwaukee, Wisconsin
Human Resource Sales Representative 2000
Sales of various products, including retirement plans, flexible
spending accounts, employee management systems, and employee handbooks.
Eisenhower Center, Inc. Milwaukee, Wisconsin
A nonprofit work program for adults with severe disabilities with an
annual budget of $1.5 Million. The Center provides paid employment,
training, therapy, and case management services for 70 adults on a daily
basis, and specializes in building adaptive equipment to improve
individual performance and earnings.
Continued
Janet L. Lenz Page 2
Development Director 1993 - 2000
Reporting to Executive Director, responsible for all fundraising,
marketing, and volunteer recruitment and management functions.
< Improved profitability of fundraising program by increasing profits,
from $100,000 to $180,000 annually, by changing marketing and
establishing inventory and cash handling controls.
< Developed special events such as an Annual Dinner & Silent Auction to
raise funds and increase public awareness of agency programs.
< Created brochures, annual reports, board member manual, volunteer
manual, and other promotional and informational pieces.
< Wrote grants to area foundations; obtained other types of corporate
support.
< Recruited and trained board members and volunteers.
< Contributed to effective running of agency as member of a 3-person
senior management team.
< Provided computer system support and training in Windows and Macintosh
formats.
LEARNING CREDENTIALS
Bachelor of Arts
Marquette University
Additional courses, seminars, and workshops include:
Completed Leadership Group Training with the Nonprofit Institute of
Milwaukee
Various other courses related to fundraising and marketing for nonprofits.
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ORGANIZATIONS & ASSOCIATIONS
Member, Association of Fundraising Professionals (AFP)
Member, Association of Professional Researchers for Advancement (APRA)
Former Board Member, Community Health Charities of Wisconsin
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REFERENCES And further data PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
Contact this candidate