Manager Quality Assurance
Resume:
William Burris
Westland, MI 48185
Phone: 734-***-****
Email: abnd5l@r.postjobfree.com
Career Summary
My experience and background is in quality assurance, production & inventory control, order
fulfillment, and manufacturing. Academically I have earned a bachelor degree in management
and have studied leadership at the graduate level. Continuous improvement has always been a
focal point in my career, driving me to learn various methodologies while applying them to
various aspects of the organizations for which I have worked. Areas of expertise include:
Lean Methodology,
Employee Development, Conflict Resolution,
Quality & EHS Management Systems, Problem Solving,
Operational Budget Management
Professional Experience
Technicolor HES, Livonia, MI 1990 - 2008
Technicolor's Home Entertainment Services division is the world’s largest manufacturer and
distributor of DVD, Blu-ray Disc and CD, with an annual capacity of 2.1 billion units per year.
Manager of Quality & Continuous Improvement 2007 - 2008
Managed the Quality Assurance group for the Michigan operation. The group consisted of 1
manager, 2 supervisors and 14 quality auditors that were assigned between multiple sites in the
operation. Primary responsibilities consisted of the management of the quality management
system inclusive of document control, development of the internal audit schedule, and working
with all areas of the organization on continuous improvement initiatives.
• Developed, implemented, and sustained an internal audit process for the organization.
Internal audits were determined through KPI reports, and customer or corporate request.
• Improved the formal corrective action system utilizing a 7 step problem solving process
to ensure root cause determination.
• Key team member providing leadership to a $5mm automation project for distribution
replenishment which completed on time and within budget.
Manager of Warehouse & Custom Packaging Operations 2000 - 2007
Managed a 3 shift operation providing leadership to 650+ employees that were assigned to the
custom packaging, returns processing, and warehousing operation which supported distribution in
the order fulfillment process. Responsibilities included staffing, labor reporting, production
scheduling, the management of operational and capital expense budgets, and employee
development through continuous improvement and EH&S initiatives.
• Successfully managed a $20mm/yr operational expense budget.
• Embedded lean rules and principles in the organization resulting in a reduction of:
o Client complaints (33%)
o Indirect labor expense (15%)
o Direct labor expense (13%)
o Material expense (20%)
• Led a team comprised of 1 process engineer, 2 Team Leads, and 6 material handlers in
the development of a returns processing area within a 30 day period, utilizing 68
employee suggestions and existing equipment.
• Embedded a leadership training program for team leads in the organization resulting in a
50% fill rate of in house candidates for supervisory positions.
• Worked 2 million man hours with zero lost time accidents
Warehouse Manager 1998 - 2000
Managed a two shift operation, providing leadership to 40 inventory control employees that were
responsible for the kitting of packaging work orders, flow rack replenishment, and fulfilling
LTL/Full Truck Load sales orders.
Packaging Manager 1993 - 1998
Managed a two shift operation providing leadership to 400+ employees that were assigned to the
packaging department. Responsibilities included all activities associated with the packaging of
videocassettes, the procurement of materials, staffing, production scheduling, and the
management of the operational budget.
Quality Control Supervisor 1992 - 1993
Duplication Supervisor 1990 - 1992
Porter Cable Power Tools, Jackson TN 1978 – 1989
Porter Cable is a leader in innovative power tools, equipment and accessories for woodworking
professionals.
Production Control Scheduler 1988 - 1989
Final Assembly Auditor 1984 - 1988
Gage & Layout Technician 1983 - 1984
Quality Control Inspector 1981 - 1983
Screw Machine Set Up Operator 1978 - 1981
Education
Central Michigan University, Mount Pleasant, MI.
• 33 Credit Hours, M.S.A., Leadership
Lambuth College, Jackson, TN.
• B.B.A. Management, Cum Lade
Professional Development
Lean Learning Center - The Lean Experience, Lean Leadership, Kaizen Boot Camp
Development Dimensions International - Leadership Development
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