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Sales Customer Service

Location:
Tulsa, OK, 74136
Posted:
March 09, 2010

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Resume:

Rajani Pegallapati

E Mail : abnd55@r.postjobfree.com Ph No :757-***-****

Professional Summary

Rajani has five years of experience in ABAP programming and over three years if SAP Industry

Solutions – Utilities with emphasis in Device Management (DM).

Key Experienced Areas – ABAP, IS DM, IS FICA, Customer Service and Billing.

Other Areas: Retail and Food and Beverage – Modules: SD, MM, FI/CO and PM.

As a technical consultant she has experience in developing reports including ALV and tree reporting,

BDC’s, Conversions, SAP Scripts, Smartforms, LSMW, Enhancements, data dictionary, function

modules, BAPIS, batch scheduling, ALE, EDI, IDOC, runtime analysis and performance turning. She

also has exposure to ABAP object oriented programming, BOR programming and Workflow. She also

has experience in Upgrade and enhancement development.

Experience in workflow, Print workbench and Business Object Repository (BOR).

ITIL V3 Certified.

Currently leading four offshore resources in Development.

Skills Summary

IS U Device Management

Undergone SAP IS U Device Management training and has over three years of working

experience with IS DM providing level 2 support and enhancement. Experience in creating basic

functions of regional structure, scheduling, Technical master data – connection object,

connection, premise, installation, device, estimating and validating meter reading results, device

category, register group etc. Configuration of meter readers, read order notes etc. Provided

techno functional post go live support in the area of Device Management and break fix for

Device Management, enhancements of Itron Upload and downloads and meter uploads.

FI – CA (Contract Accounts Receivables & Payables)

• Experience in various FICA events.

• Configuration of Dunning related Processes.

• Account Display configurations.

• Creditworthiness configurations.

CUSTOMER SERVICE & OPERATIONS:

• Configuration of Business and Technical Master Data.

• Design and Build experience of Front Office Processes.

• Configuration of Customer Interaction Centre (CIC) and Data Environments.

• Design experience of Move in, Move outs, Move in/Move out of Premise,

Move in/Move out of Business Partners.

• Disconnection/Reconnection process.

Work Experience

Organization Designation Duration

Technical Consultant May 2006 till the date

Deloitte Consulting LLP

Projects

Deloitte Consulting LLP May 06 – Till date

Sr.SAP Techno functional Consultant

Functional Area : Device Management

Clients: Middle Tennessee Electric Membership Corporation (MTEMC), TN/ Newport

News, VA

Area: Industry Solutions Utilities

Role: Sr.SAP Techno functional Consultant (SAP, ECC 6.0, DM, FICA, Billing, CCS)

Responsibilities:

• Developed custom LSMW programs to upload Master and Transactional data.

Involved in Fixing SPAU and SPDD Modifications during upgrade from 5.0 to 6.0

Support Team Member during Upgrade Cut Over Phase

Worked as Development Team Member during Post Go Live Support

Developed enhancements for IS U 6.0 System.

Modified various events and enhancements for device management enhancements of

Itron and meter upload and download process.

Created MRU’s, portions, Installed devices, Maintained street routes for MRU’s, modified

devices as required, creation and also certification of the devices, meter read orders etc.

Corrected the Implausible meter reading Units.

Experience in billing and invoicing of the contract accounts, reversed billing etc.

Worked on the user exit program for the invoice master to balance the out of balance

bills.

Modified several application forms using print work bench.

Extensively worked on the Itron upload and download interfaces to upload and download

the meter read orders and results.

Worked on the meter upload enhancement to upload the new meters periodically.

Developed enhancement for the five year Inactive premise.

Extensively worked on disconnect and reconnect enhancement/event during payment

postings.

Fixed the refund check printing issue during the support pack upgrade.

Enhanced the IVR function module to extend the payment date of the customers that

meet specific criteria.

Modified the cash desk to solve the issue of locking the cash desk for a particular

contract account.

Worked on events related to the dunning process.

Worked on the Bill print program in print workbench to add new functionalities as per the

customer needs.

Extensively worked on the Itron upload and download programs to upload and download

the meter read orders.

Worked on the report in excluding the transfer of information to Tek Collect by excluding

the Collection agency payment documents.

Modified the function module for the event 1231 to clear the documents with status 3 and

print the correct open amount.

Client: Warner Chilcott, NJ Aug 06

– Oct 06

Area: Pharmaceuticals

Role: Sr .SAP ABAP programmer (SD, MM, PP)

Responsibilities:

Modified the smartform for Calibration Order to add the equipment and department fields.

Modified the smartform for the packing list order to calculate the exact weight, pallets and

cases.

Uploaded the project balances for different office locations in the company using LSMW.

Modified SAP script to print the text for terms and conditions on one page.

Modified SAP Script to print the correct time zone and date for the Material list order.

Clients: Butter Ball / Allen Family Foods

May 06 Feb 07

Area: Pharmaceuticals

Role: Sr .SAP ABAP programmer (ECC 5.0, SD, MM, PP, IM)

Responsibilities:

Developed enhancement to calculate the shelf life expiration date.

Worked on the sales extract report enhancement to extract the sales data for the

complete fiscal year cycle and send the data to a file in the application server.

Currently working on the report to monitor the customer rebates and broker commissions

that are issued to both internal and external customers for review.

Worked on longevity report to update the employees pay rate based on the length of

employment.

Worked on the user exit to populate the Pay Scale group and hourly rate.

Worked on the LBA interface report changes.

Worked on the report for sales date manipulation to print the correct pricing date for a

particular pricing condition.

• Worked on various standard transactions correct the runtime errors during the support

pack upgrade.

Client: Wickes Furniture, IL

Area: Retail Apr 05 – May 06

Role: Sr.SAP Technical Consultant (SAP ECC 5.0, SD, MM, WM, FI)

Responsibilities:

Extensively worked on LSMW tool to upload the customer master records using the

recording method.

Worked on LSMW to create partner merge for sold to and ship to customer.

Created the LSMW interface to upload the sales consultant’s details and customer

refunds.

Worked on LSMW for the conversion of Open Accounts Payable.

Developed a BDC program to create sales order using session method. This is an

interface that uploads the sales order history records weekly.

Developed BDC programs to upload the sales order credit memos, returns sales order

and price adjustments.

Generated a report that uploads the sales order header texts.

Identified BAPIs to create purchase order, GL posting and open store transfer and

developed technical specifications for the same.

Generated reports to display the legacy customer Id and SAP customer Id for both sold to

and ship to customer master records. Also generated report to display both the legacy

and SAP sales consultant Ids.

Scheduled periodic jobs for all the LSMW periodic processes.

Scheduled periodic background jobs for all the reports that are triggered after the

execution of certain LSMW objects.

• Analyzed and tuned programs to improve performance of system by using Runtime

analysis and SQL Trace.



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