Manager Customer Service

**** * *** ***** ** 336-***-**** or 336-***-****

Haw River NC 27258 abnd4d@r.postjobfree.com

Phillip Wayne Welch

Objective Managing an operation with given guidelines through the motivation

and well-being of associates.

Experience 04/05 – Present Sunrise Medical High Point NC

DC Manager

• Managing day to day operations of

Medical Distribution center

Daily order completion (same day processing)

Inventory cycle counts (daily based on A,B,C method, 99.6% $ variance and 98.7%

location variance)

$180K below forecasted budget the first year, this year $20k below actual budget (FY05)

Knowledge of safety in a distribution environment

HR abilities for in house record keeping of associates

JD Edwards, RF Scanners, and Trax shipping software

Very High on warehouse cleanliness

05/01- 04/05 Central Carolina Co. Graham NC

Owner

• Textile processing and Distribution

center

Contract labor for 6 textile jobbers

Responsible for accurate inventory, processing goods and shipping to their customer

Reworked 2nd quality goods in to remnants

Negotiated terms for contracts for the work being processed

Knowledge of legal requirements for the company

Learned a great deal of cost cutting

12/99 – 05/01 Medline Ind Durham NC

Warehouse Manager

• Managing day to day operation of

medical distribution center

Daily order completion (same day processing)

Routing of freight (common carrier, ups, and fedex)

Inventory cycle counts

Scheduling Medline trucks (three 26ft, and one 53ft) for local deliveries

Production area (building admission kits for hospitals)

Organized warehouse to operate with no overtime

Reduced mispicks errors even with a 25% increase in sales

SAP system used

09/98 – 09/99 Impact Fulfillment Service Inc Burlington NC

Operation manager

• Manager of complete start up operation

of contract labor facility

Evaluating each job for pricing and labor staff (temporary service)

Scheduling production with customer service and production staff

Meeting with customer to make sure product is produced correctly

Coordinating inbound and outbound freight with warehouse manager

05/85 – 09/98 A E Nathan Co Inc Henderson NC

Asst Plant Manager

• Piece Goods distribution warehouse

Scheduled case stock for double & fold production

Meeting restocking needs for order distribution

Oversee all inbound and outbound shipments

Responsible for maintaining computerized inventory and inventory analysis to meet

timely order fulfillment

Education 1980 -1981 James Madison University Harrisburg Va

1979-1980 Arkansas State University Jonesboro Ar

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