Customer Service Quality Assurance

Vikash N. Tailor

** ********* ***** ******** *******, NY 12866

518-***-**** Cell: 518-***-****

************@*******.***

CAREER SUMMARY

High caliber State Certified Mortgage Specialist with over 6 years of

experience in mortgage financing and also experienced with successfully

managing a family laundry business. Managed to produce 1 to 5 million in

mortgage loan volume per month to meet company goals. Trained and mentored

new hires on a monthly basis. I am self motivated and bring strong

leadership skills.

EDUCATION

2000-2003 State University of New York (Plattsburgh)

Plattsburgh, NY

B.S. Business/Finance

2000-2000 Adirondack Community College

Queensbury, NY

A.S. Business Administration

1998-2000 Johnson & Wales University

Providence, RI

WORK EXPERIENCE

September 2008-December 2009

Premium Capital Funding dba Topdot Mortgage

Certified Mortgage Specialist

Saratoga Springs, NY

Work day included telesales and ability to explain loan products over the

phone and online presentation. Daily communication with client and keeping

them informed. Maintaining of loan pipeline and lead source

*Soliciting new business over the phone and cross sale to obtained

monthly sales goals

*Proven sales history of generating 1 - 5million in loan volume per

month

*Presented loan options over the internet, telephone or face to face

to potential prospects

*Credit analyzing and customizing loans for borrower for final

presentation to get commitment

*Set up loan final loan closing and manage final loan closing via

phone or in person

*Managed and controlled quality assurance for the company

September 2003-Present 2010

WasherMacallite Inc Saratoga

Springs, NY

Co-Owner

Providing customer service to vendors and suppliers regarding service and

invoice payment and making sure business is running smoothly and bills

being paid on time. Maintained company payroll record and bank balance.

Managed all aspects of the Laundromat from; customer service to the up keep

of the business financial balance sheet to keeping the machinery

maintained.

*Communicating with bank and keeping update record of company balance

sheet & bank records

*Made sure customer's needs are met and keeping them happy with our

services

*Made sure all machinery is are in working order and maintained

* Running all marketing campaigns including newspaper ads, weekly and

monthly specials flyers.

June 2005-August 2007

North American Home Funding Clifton Park,

NY

Branch Manager

Operating and managing a mortgage brokerage firm. Making sure branch is

performing on a minimum standard placed by corporate office and buying

leads for the employees.

*Managed an office of 10 Loan Officers and holding weekly meetings to

set sale targets

*Communicated with corporate office and maintain production to meet

monthly branch sales quotas

*Communicated with bank underwriters by reviewing and showing credit

risk and worthiness of borrower

for loan approval

*Reviewed and adjusted branch bank account and kept track of money

coming in and out of the account

*Always kept myself up to date with banking rules and regulations and

made sure branch followed them

QUALIFICATIONS

Computer Skills:

Proficient in Windows, Microsoft Word, PowerPoint, Publisher, Spread Sheet

Excel, Office Tools

Calyx Point, Encompass and Doc Magic.

Honors:

2001-2003 Deans List

Part of FGM Elite team top 50 top producer 2004.

New York State Certified Mortgage Banker

Community Service

1997 Division Elementary School after school activity sports volunteer

72 hours community service hours to meet course requirement (serving at the

local soup kitchen)

Part of the Big Brothers Big Sisters Foundation (Bowl for kid participant)-

-Mentor

Language Proficiency:

Multi-lingual; fluent in English, Gujarati, Hindi

Additional Information

- Played Soccer in England while in boarding school.

- Mentored newly trained loan officers for 2 yrs.

- Worked with 4 business students to deliver a group presentation on

General Motors (final grade A)

- Currently holding dual citizenship for the United States and United

Kingdom

References:

Available on request

Contact this candidate