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Customer Service Manager

Location:
Coram, NY, 11727
Posted:
March 09, 2010

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Resume:

Val J. Stauder

* ******* ***** **. *****, NY ****7

(H) 631-***-**** (C) 631-***-****

abnd3c@r.postjobfree.com

[pic]

Objective GENERAL MANAGER/OPERATIONS MANAGER

Profile I have over fifteen years of experience working with

leading retailers. I bring strong front end/back end store

management skills and welcome challenge.

My attributes include a strong sense of urgency and a drive

for results, along with well developed leadership,

communication, and team building skills.

Achieved performance goals with annual revenues exceeding

36 million dollars.

Able to quickly grasp, and adapt to new concepts and

environments.

Inside Sales

Alside Supply Co. Old Bethpage, NY

5/09-Present

Duties include: ordering, receiving, price changes,

returns, and customer service.

Execute safety programs which include procedures to

become OSHA compliant.

Positive attitude with strong communication and

negotiating skills..

Complex problem solver and account management.

Supervise the inventory of building construction

materials, supplies, and equipment.

Staff training and dispatch all trucks.

Operations Manager

10/07-12/08

Triangle Building Supply Medford, NY

Successfully handled all aspects of running a full line

building materials facility.

Actively took part in the interview and hire process along

with the progressive disciplinary procedures

Supervise the inventory of building construction materials,

supplies, and equipment. Direct supervision of warehouse

workers and plant operators.

Execute safety programs which include procedures to become

OSHA compliant.

Store Manager 4/02-10/07

Strober Building Supply Bayport, NY

Supervise staff of over 45 union and non-union employees;

this also includes the retail store and the full line

lumber yard.

Continually exceeded daily and annual sales budget while

improving day to day operations.

All aspects of the business operations, including managing

P & L, safety and security, loss prevention.

Other duties also include: ordering, receiving, price

changes, returns, and customer service.

Team development while implementing incentives for employee

moral.

Val J. Stauder

Mill Work Manager 5/98-4/02

Kleet Lumber Huntington, NY

Developed standard operating procedures that significantly

improved productivity in order entry, picking/packing and

materials management.

Managed warehousing and inventory functions. Oversaw the

loading and unloading processes for shipping and receiving.

Reviewed and verified bills of lading. Administered the

document control process.

Trained staff in warehouse, inventory, and logistical

procedures.

Hands on window repairs including residential and

contractor service.

Co- Store Manager 1/96-4/98

Wal Mart Stores Middle Island &

Centereach, NY

.Experience overseeing multi shift retail store operations

in areas of sales analysis and reporting, payroll

processing, customer service management, vendor relations,

warehousing and receiving, inventory control and loss

prevention/shrinkage, display merchandising, and Plan O

Gram.

Develop and implement plans to maximize sales and meet or

exceed goals and objectives. Manage inventory. Analyze and

measure business trends. Enhance the customer experience by

leading team of associates in providing strong levels of

customer service. Guide the professional development of

Assistant Retail Managers. Review job applications,

interview applicants, and hire, train and develop

associates.

Responsible for the P & L for the store including

shrinkage, expenses and payroll.

Well respected among staff and colleagues.

Education Patchogue Medford H.S. Medford, NY

U.S. Air Force Security Specialist/Law

Enforcement

Additional career training:

Forklift safety training course

Train the Trainer course complete

Product knowledge classes

References To be furnished upon request.



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