Customer Service Sales

Mary-Linda (Molly) Morris

**** ***** *** ******, ********, Ohio 43207 - 614-***-**** -

*****.******@*****.***

EDUCATION

. Capital University Law School, Columbus, Ohio - Paralegal Certificate,

February 2007

. Sweet Briar College, Sweet Briar, Virginia - Bachelor of Arts, History

of Art, May 1994

EXPERIENCE

Tutto Vino Wine Cellar & Bistro, Dublin, Ohio - General Manager, September

2007 - Present

. Responsible for all aspects of the business.

. Buying and selecting wines for the 900-bottle wine cellar and glass

pour list in the bistro.

. Planning and organizing monthly/weekly tastings and special events

with nationally known winemakers.

. Business operations including all fiscal management, inventory

control, and account reconciliation.

. Personnel management including interviewing potential employees,

performance reviews, and scheduling.

. Coordinating with the chef for menu selections (regular bistro menu,

special events, and tastings).

. Maintain regular communications with clientele, employees, distributor

representatives, and winemakers.

. Business representative for Dine Originals Columbus.

. Creating and maintaining marketing presence for business in the

community.

Pottery Barn, Columbus, Ohio - Sales Associate, September 2001 - January

2007

. Responsible for generating sales.

. Providing exceptional customer service and offering product

information.

. Maintained bridal registry for store.

. Assisted management with sales floor supervision.

. Earned "Catch the Spirit" award multiple times for going above and

beyond the expected service to guests in store.

. Planned and implemented bridal registry events.

VSA Arts of Ohio, Columbus, Ohio - Operations/Education Assistant

Coordinator, October 2003 - July 2004

. Performed a variety of duties to support the administration of the

operations and educational services of the statewide nonprofit agency.

. Assisted primarily with the coordination of financial management,

resource library, artist directory, and Key Bank's Accessible

Expressions Ohio (AEO), a traveling art exhibit.

. Acted as the liaison with the Columbus office and service divisions

throughout the state.

. Attended meetings, conferences, receptions and outreach events.

. Assisted with planning "An Evening with the Young Soloists," a major

fundraiser for the organization and the opening reception for the AEO

exhibit at Xavier University.

Pottery Barn, Columbus, Ohio - Tabletop Coordinator, October 1999 -

September 2001

. Part of management staff of store.

. Responsible for one-third of sales floor.

. Organized and implemented bridal registry scanners in the Tuttle

Crossing store. (Consistently in top five of all stores for volume of

bridal sales and registries created.)

. Maintained company standards for floor sets, markdowns, inventory

control, and supervising tabletop - specific staff of approximately

twenty employees.

Harold's of Columbus, Columbus, Ohio - Men's Manager, October 1998 -

October 1999

. Set and met sales goals for department on regular basis.

. Motivated team to excel in areas of customer service; product

knowledge, establishing a client-base, and time management.

COMPUTER SKILLS

Microsoft Office for Windows and Macintosh (Word, Excel, PowerPoint,

Access); Inuit Quickbooks Pro; Microsoft Point of Sale; Microsoft

Outlook/Entourage

MEMBERSHIPS

Dine Originals Columbus (2008-present) - Membership Committee Co-Chair,

Website Committee, Community Relations Committee

Sweet Briar College: Class of 1994 Alumni Class Secretary, Alumni Giving

Chairwoman, Alumnae Admission Representative, and Young Alumnae Giving -

Member, Steering Committee, 15th year Reunion Chair (2009)

The Wellington School - Inaugural Alumni Board President - 1991-1993

Delta Gamma Fraternity - Alumni Initiate (American University Chapter)

Contact this candidate