Project Manager Management

John C. McHugh

**** ****** **** *****, *******, GA 30338

(h) 770-***-**** / (c) 678-***-****

********@*********.***

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Summary

A Senior Manager experienced in Transitions, Operations, Technology

Delivery, Project Management, Outsourcing, Process Design, and Vendor

Management. Proven ability to develop and execute strategic initiatives by

developing, planning and implementing creative solutions. Seeking an

opportunity where my prior work experience can be leveraged to achieve

operational efficiencies and increased profitability with in an

organization.

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Areas of Expertise

Budgeting & Mediating Problem Solving Strategic

Planning Planning

Change Management Motivating Process Design Vendor

Management

Contract Review Operations Project Vendor Review

Management Management

Expense People Management Setting and Vendor Selection

Management managing to

standards

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Professional History

Consulting 2007 -2009

Independent Consultant, PRM Capital Management (through ZeroChaos) for Bank

of America

Change Lead/Consultant Responsibilities

. Manage projects through team management, developing work plans and

maintaining budgets, documenting decisions, coordinating weekly

meetings and testing, negotiating vendor pricing, acting as the

liaison between legal and compliance departments, identifying and

tracking risk items, and keeping business partners updated on the

status of the project

. Utilize Bank of America's SIX SIGMA and ECMS protocols for project

execution

. Prepare executive presentations, implement business routines,

conduct analysis and research, develop communications and training

procedures, and lead cross-functional initiatives

Change Lead, LaSalle Transition - Front Office Portfolio

2009

. Managing three initiatives - Tax, Front Office Assessment, &

Historical Data for Servicing

. Developed training materials for Tax related topics (Wash Sales and

Amortization & Accretion) and an end user guide for the History Tool

(USTH-LaSalle History Reports)

. Negotiated a 20% price reduction for the vendor statement conversion

. Coached team on presentation preparation and development and Trust

business processes

Ops Portfolio Lead, Preferred Services Investment Day One (ID1)

2008

. Successfully directed a team of four Change Leads (FTEs) implementing

8 projects

. Analyzed and addressed cross functional inter-dependencies related to

technology, associate training, and sales impacting the portfolio of

projects which included:

. Employment hierarchy, retirement helpdesk, investment

supervision, contact center operations, site readiness,

investment and banking service and fulfillment, and capacity and

resource management

Change Lead/Project Manager for Bank of America/U.S. Trust Transition

2007-2008

. Successfully delivered the Enhance Historical Data for Servicing

project consisting of five independent work streams

. Successfully negotiated a $200k reduction (60% of total cost) for

contracted vendor services which kept the project within budget

AST Capital Trust Company 2006 - 2007

An affiliate of American Stock Transfer & Trust Company, Phoenix, AZ

(Formerly known as Capital Trust Company of Delaware and AST Trust Company

of Phoenix)

Chief Operating Officer

. Served as Chief Operating Officer for Capital Trust Company of

Delaware during interim transition phase

. Managed 150 employees covering all facets of a multi-site business

including Human Resources, Operations, Treasury Services, Technology,

Accounting, Collective Fund and Client Services

. Held quarterly multi-site town hall meetings for employees to discuss

company goals and objectives

. Oversaw successful integration in excess of $18 billion of assets

under administration for the merged companies

. Provided leadership in identifying an alternative Trust Accounting

System following the merger

. In the first 120 days, renegotiated contracts resulting in excess of

$100,000 in annual savings

. Reduced overall turnover by improving employee benefits at no

incremental cost to company, securing more highly skilled individuals

by enhancing the applicant screening process, and increasing the

employee referral bonuses

. Implemented weekly management reports to gauge patterns in volume and

monitor company risk

. Restructured Revenue Sharing department resulting in a 98% collection

rate for ninety day receivables, while enhancing both internal

reporting and client reporting

. Oversaw the implementation of an internet cashiering application

establishing on-line access for TPAs to process participant and plan

distributions

. Member of the company Trust Committee and the Executive Management

Team

AMVESCAP

AMVESCAP National Trust Company, Atlanta, GA

2004- 2006

Vice President

. Managed the launch of a $5.2 billion collective fund sub-advised by

AIM Investments

. Administered sixty-five collective trust funds with over $40 billion

in assets using both internal and external sub-advisors

. Supervised security lending and Trust Company vendor management

programs in excess of $5.5 billion

. Coordinated all risk management functions with internal counsel

inclusive of Disaster Recovery Planning, the OCC Exam, the internal

audit, SAS70, the production of the trust annual financial statements,

and all aspects of client and fund tax reporting (5500, K-1s, etc.)

. Successfully negotiated $100,000 in fee concessions with audit firm

and service providers

. Managed Trust Company transition from AMVESCAP Retirement to INVESCO

Institutional platform

. Implemented vendor fee concessions reducing expenses by $2 million

. Member of Senior Management Team reporting directly to CEO

. Managed the trust's sub advisor relationships

Prudential Financial

1992 to 2004

Prudential Bank & Trust Company, Atlanta, GA

1999 to 2004

Vice President, Director of Bank Operations

> Responsible for Institutional Retirement Trust, Personal Trust, and the

Alliance Account (Company Asset Retention Account)

. Direct report of the Chief Operating Officer and a member of the

Senior Leadership Team

. Executive Trust Committee and Trust Acceptance Committee member

. Operations and Systems Oversight of approximately $3 Billion in assets

(Institutional Trust - $650 million, Personal Trust - $375 million,

and the Alliance Asset Retention Account - $2.2 B)

. Provided leadership for Trust Operations and Vendor Management

direct reports

. Obtained the highest Personal Trust Operations OTS rating for

two consecutive years

. Successfully developed and managed the exit activities for the

Bank's Institutional Retirement Trust lines of business by

working with outside Law firms, Wachovia Bank, US Bank, State

Street Bank, and Reliance Trust Company

. Successfully managed the outsourcing of the Bank's Back Office

Trust Operations to SEI Trust Company and State Street Bank

resulting in significant annual cost savings

. Developed a middle office platform for Personal Trust through

resource reorganization and strategic hiring resulting in

increased Financial Advisor and customer satisfaction

> Operations & Systems - Process Redesign and Transitional Management

Leader

. Coordinated the request for proposal process and the vendor selection

initiatives to outsource the Bank's home equity business to PNC Banks

Consumer Loan Servicing Center resulting in the Bank's return to

profitability

. Designed, implemented, and managed system enhancement initiatives for

the Alliance Account resulting in a paperless processing system for

the Alliance Call Center

. Served as senior liaison with external legal counsel for drafting,

negotiating, and executing third party vendor contracts

. Implemented savings of $500,000 for the 2003 Alliance operating budget

through contract negotiations and other cost reduction exercises

. Renegotiated internal company contracts resulting in additional

recurring institutional trust revenue over $500,000 per annum

. Managed third party consultant (PriceWaterhouseCoopers, ADS, Paragon,

etc.) engagements for conversion and organizational restructuring to

meet planned target dates within budgetary limits

. Led Deposit, Lending, and Treasury Operations; Institutional Trust

Administration; and Business Systems Analysts through transition and

redesign periods during the Bank's reorganization

. Developed lending strategy redesign representing annual savings of

more than $1.8 million

Prudential Securities Incorporated, New York, NY

1996 to 1999

Associate Vice President, Project Manager for Unified Account Platform

. Implemented cross functional business initiatives and on-line account

access platform for Agent Channel and Prudential Financial Asset

Retention Account platforms (Alliance Account)

. Managed transition of PRUCO Securities Cash Management Account

operations from New Jersey to New York City resulting in a more

effective consolidated operation, as well as the reconciliation of its

brokerage accounts cash activity

Additional Prudential Securities responsibilities from 1992 to 1998:

. Assistant Vice President/ Manager of Insurance & Annuity Operations

Manager of Business Systems Analyst Team

Supervisor for Transfer Department (ACATS) and Credit (Margin)

Department

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Education/ Licenses

Loyola College, Baltimore, Maryland -Bachelor of Arts, 1992

Cannon Trust School - Administration I & II

Licensed Real Estate Agent - Atlanta, GA

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Special Awards & Achievements

Recipient of the 2001 Prudential Financial Chairman's Award for Innovation

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