Human Resources Customer Service

Joseph R. Channell, MBA

? *** Springhouse Dr., Union, OH 45322 ? 937-***-**** ?

abnd07@r.postjobfree.com

Objective

-To pursue a career in Human Resources/Corporate Learning & Development.

I have a passion for

Human Resources and Organizational Development and desire to continue

growth in this field.

Education

-July 2007 - August 2009 University of

Phoenix Dayton, OH

Master of Business Administration

GPA: 3.6

-September 2000 - November 2004 Wright State University

Dayton, OH

Bachelor of Science in Business Management, Accountancy

Professional Experience

September 2006 - Present Liberty Savings Bank

Dayton, OH

-Corporate Trainer May 2007 - Present

. Human Resource Recruiter: Recruit new employees for the North

Dayton Region including supporting hiring managers, interviewing

applicants, and offering positions. Support employee relations and

other general HR duties as well as conduct monthly New-Hire

Orientation.

. Continuous Improvement Leader: Leads, plans, and manages

organizational analysis, process improvement and change management

for maximum effectiveness using Office Lean and Kaizen principles.

Partner with Senior Leadership to analyze, plan, and implement

organizational change.

. Trainer: Instructor for all internal courses such as Effective

Relationship Building, IRA, Coaching Skills for Success, Business

Calling, Managerial/Leadership Development, Power Interviewing,

Effective Performance Appraisal, Audit, and Workplace Harassment.

. Technology: Key administrator for web-based training via Microsoft

Live Meeting and our Learning Management System, BVS, for computer-

based courses and testing

. Instructional Designer: Plan, organize, and develop course content

to maximize participant learning.

-Acting Service Manager January 2007 - May 2007

. Trained, coached, and managed branch staff to ensure financial

center goal success.

. Developed monthly action plans and production reports for the

financial center.

. Completed all audit and operations procedures for my financial

center.

-Financial Center Supervisor September 2006 - January 2007

June 2004 - Present WebMLS

Dayton, OH

-Real Estate Sales Agent

. Develop marketing strategies for business promotion and growth

including creating and

disbursing mailers and other forms of advertisements.

. Represent both sellers and buyers in real estate transactions.

. Maintain knowledge of industry practices through trade publications

and continuing education classes.

. 12 years Customer Service Experience

. 6 years Financial Banking Experience

. 5 years Real Estate Sales and Valuation Experience

. 3 years Human Resources/Corporate Learning & Development Experience

. Strong proficiency in Microsoft Office Applications

Human Resource Systems Experience

. Ceridian

. ECI

. PeopleSoft

Professional Affiliations

. Miami Valley Human Resource Association

. American Society of Training & Development

Contact this candidate