Administrative Assistant Customer Service

MICHAEL THOMPSON

**** ***** ***** *****

Fruitport, Michigan 49415

Mobile - 616-***-****

Email: *************@*******.***

CAREER PROFILE

. 10 years experience in purchasing, inventory planning/ control

and procurement of materials and commodities.

. Accurate in monitoring inventory levels by lowering inventory

volumes while maintaining adequate stock on hand to meet daily

usage volumes.

. Skilled in sourcing and selecting suppliers with a strong track

record of reducing net purchasing costs by negotiation of prices

and terms.

. Dynamic team builder, with the ability to build and maintain

long-term vendor relationships through trust, service, and

responsiveness.

. Analytical, with excellent decision-making strengths as well as

team-building and leadership qualities.

. Highly computer literate. Systems/ applications include AS-400,

Data Flex, Microsoft Word, Excel, Power Point, Access and

Outlook; Internet and E-mail.

PROFESSIONAL EXPERIENCE

Purchasing Director - Burch Fabrics Group

Grand Rapids, MI 02/2004 - 10/2009

Wholesale upholstery fabric distributor to the residential and

commercial trade with 3 US locations - Direct buying of finished

fabrics, vinyl's, and leathers from the mill.

. Maintained $5 Million plus worth of inventory

. $20 Million in buying yearly

. Maintained a 98% accuracy rate on year-end inventory

. Created and maintained vendor lists as well as evaluated new

secondary suppliers

. Successfully lowered inventory levels for new product

introduction

Buyer - Wells Fargo Home Mortgage

West Des Moines, IA 01/2001 - 12/2002

A Fortune 500 Company and #1 originator of home mortgage loans -

Purchased copiers, faxes, postage, and computers for mortgage

branches and main offices.

. Regional Corporate Buyer for Southeast and California

. Developed and monitored service agreements for maintenance and

repair

. Built strong vendor relationships to benefit internal customer

response and service

. Project team member for new office start-ups

Office Manager - LEK Consulting, LLC

Chicago, IL 07/1999 - 10/2000

A highly rated consulting group for Mergers, Corporate Strategy and

Value-Based Management - Managed all administrative team duties for

the Chicago office.

. Supervised the administrative support staff with 4 direct

reports

. Administrative assistant to the Partners of the firm

. Maintained all personnel files for benefits, payroll, insurance,

and reviews

. Conducted staff performance evaluations

. Developed numerous PowerPoint presentations for customers

MICHAEL THOMPSON

Buyer - America II Electronics, Inc.

St. Petersburg, FL 03/1996 - 07/1999

One of the largest independent distributors of electronic

components in the world - Purchased electronic component

commodities in an open market.

. Maintained a 97% accuracy rate on monthly turns and inventory

levels

. Provided support to 100 sales representatives

. Negotiated pricing domestically and internationally

. Analyzed global market daily to identify top producing products

. Conducted training courses for new sales recruits - speeding

profitability

. Maintained over $500K in stock levels monthly

Administrative Assistant - Lokey Motor Company

Clearwater, FL 09/1995 - 03/1996

. Maintained customer records for service department

. Provided excellent customer service and support

. Provided administrative duties for Service Manager

. Cashier Duties

Import Agent - Lufthansa Airlines

Chicago, IL 08/1988 - 08/1995

. Import agent - handled all incoming cargo inbound freight

. Coordinated incoming flight manifest details for warehouse

breakdown and external customer delivery and pick-up

. Maintained shipment records and files

. Team spokesman representing warehouse employees

EDUCATION

Bachelors of Science in Management - Hamilton College

Urbandale, IA 2001 - 2003

Associate degree in Computer Science - Florida Metropolitan

University

Clearwater, FL 1997 - 1999

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