Customer Service Maintenance

Thomas A. Ralston

*** ******** **** 515-***-****

(cell)

Waterloo, IA 319-291-

7057(home)

50701

*************@*****.***

Education

Wartburg College, Waverly, IA

B.S. History, Completed May 2007

Minor in Political Science

Final Cumulative GPA: 2.86;

Work Experience

Outdoor Program Director, Camp Hantesa, Camp Fire USA-Heart of the

Hawkeye Council

Boone, IA August 2009 -

January, 2010

. Supervised all programming and support staff

. Hiring Summer Staff

. Planned and organized all outdoor programming

. Administrative responsibilities including but not limited to:

paying bills, negotiating contracts with suppliers

. Customer service

. Oversaw all marketing

. Created and supervised annual and program specific budgets

Program Specialist, Camp Hantesa, Camp Fire USA-Heart of the Hawkeye

Council

Boone, IA May 2007-

August 2009

. Maintenance Assistant, general camp maintenance including basic

plumbing, carpentry, and electric work as well as grounds keeping

tasks

. Supervised summer maintenance staff

. Shared in the responsibility of caring for a herd of twenty horses

. Planned and facilitated programming for campers ages 6-17

. Oversaw all aspects of camp store

Maintenance Staff, Camp Hantesa, Camp Fire USA-Heart of the Hawkeye

Council

Boone, IA Summers 2004-

2006

. Allover camp maintenance and repairs

. Basic plumbing

. Basic carpentry

. Basic electric work

. Basic mechanics

. Grounds keeping

. Cleaning of buildings

. Maintained and repaired maintenance and grounds keeping

equipment

Summer Camp Counselor, Camp Hantesa, Camp Fire USA-Heart of the Hawkeye

Council

Boone, IA

Summers 2003- 2006

. Camp counselor 2003, Barn staff 2003, Unit Director 2003, 2005,

2006

. Supervised and facilitated programs for campers ages 6-14

. Created schedules for weekly activities

. Supervised other counselors in unit

. Cared for horses, and taught riding lessons

. Performed general barn and unit maintenance

Maintenance Staff, Maintenance Department, Wartburg College

Waverly, IA

2006-2007

. Responsible for maintaining cleanliness of bathrooms, offices, and

hallways

. Set up and tore down rooms for special events

. Supervised other maintenance staff

Delivery Driver and Cashier, Meyer Pharmacy

Waterloo, IA

2002-2003

. In charge of transporting prescription drugs

. Responsible for making change and balancing registers

. Cleaned the store

Volunteer Experience

. Volunteered at the Salvation army

. Catholic Worker House, collected and prepared food

. Day care for kids with mental handicaps

. Habitat For Humanity worker

Skills

. Able to visualize problems and adapt to changing situations

. Plumbing, carpentry and electrical skills

. Skilled in communication skills with peers, supervisors and children

. Able to plan and organize group and individual activities

. Capable of managing large groups of children with diverse

needs

. Strong ability to manage a large staff

Certifications, Trainings

. American Red Cross: CPR (exp. 08/2010), Basic First Aid (exp. 08/2010)

. Intermediate Archery Instructor Certification (exp. 12/31/2013)

. 40 hours of high ropes training

. 40 hours of high ropes, climbing and rappelling training

. Valid Iowa Commercial Driver's License, Class B (exp. 11/29/2012)

Honors and Activities

. Vagabond Honor, Camp Hantesa

. Camp Hantesa Leadership Certificate

. Vice President and Treasurer of History Club, Wartburg College

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