Customer Service Engineer

Crystal L. Davis

**** ******* ***** **. ? Youngstown, Ohio 44515 ? 330-***-**** ? E-mail:

abncqv@r.postjobfree.com

Career Summary

Experienced versatile Chemical Engineer with an MBA knowledgable in product

management, analytical analysis, and production methodologies. Detail-

oriented with strong analytical, problem solving and interpersonal skills.

Core Competenecies

. Analytical Analysis

. Project Management

. Budget Reporting and Forecasting

. Infrared spectroscopy (FTIR)

. GQS/ QS9000 System Training

. Differential scanning calorimetry (DSC)

. Thermogravimetric analysis (TGA)

. Metallographic Analysis

. Greenbelt (Six Sigma) Certification

. Cost Reduction Analysis

Professional Experience

Delphi Packard Electric Systems, Warren, Ohio

(1999 -2009)

A multi-billion dollar leading global supplier of mobile electronics and

transportation systems.

Analytical Chemist/ Lab Manager

(2006 - 2009)

Responsible for testing components and materials to determine their

identity and compare performance potential to meet the needs of internal

customers. Communicated test results with requesters via written and verbal

correspondence. Managed the Analytical and Metallurgical Labs ensuring that

the equipment was properly used and maintained according to standards.

Fulfilled administrative needs of the lab i.e. supplies, contracts, etc.

. Provided timely and accurate customized test results, eliminating the

need for outsourcing, improving problem response time and saving the

department tens of thousands of dollars annually

. Developed analytical methods and techniques to determine material

composition, performance characteristics and potential material

substitutions

. Performed analytical testing, analysis and interpretation of data via

various methods

. Created work instructions and trained individuals on proper laboratory

procedures and on how to operate equipment, enforcing safety procedures

and assisting users in achieving the desired results

. Accurately prepared and evaluated samples for Metallurgical Lab,

identifying potential component or material deformities and verifying

proper design specifications

. Maintained and communicated Chemical Hygiene Plan, outlining the proper

procurement and safe use and disposal of departmentally approved

chemicals following OSHA guidelines

. Developed and maintained Analytical Chemistry Website, promoting

departmental capabilities and providing easy access to available

services

. Scheduled routine maintenance of Metallurgical Lab and Analytical

Chemistry Lab Equipment, ensuring proper calibration to achieve optimal

test results

Material Cost Reduction Analyst

(2005 - 2006)

Performed a cost analysis of current and future programs to identify

possible cost reduction ideas and serve as a liaison to assist in getting

the changes implemented.

. Evaluated product and component Bill of Materials (BOM) and harness

prints for potential component and material substitutions, identifying

potential cost saving opportunities

. Facilitated and participated in cost reduction workshops, identifying

lower cost components and opportunities for component substitutions

. Tracked and assisted in the implementation of MCR initiatives

Plant Analyst

(2004 - 2005)

Developed, monitored, forecast and reported the operational financial

performance of the plant with consideration for the allotted annual

budget.

. Submitted monthly forecast of projected plant spending, tracking

variances and progression compared to the yearly operating plan

. Prepared quarterly Profit and Loss Statement for management review

. Supported the plant manager and staff on financial matters

. Participated on team charged with evaluating plant scrap costs.

Implemented manufacturing process changes, using Six Sigma

methodologies, reducing the yearly scrap costs by $365,000

Application Engineer

(1999 - 2004)

Provided engineering support, managed product validations and production

releases and coordinated the implementation of design changes for various

current and future automotive programs.

. Created and maintained accurate and timely customer product drawings to

ensure proper manufacturing of products

. Worked in cooperation with Methods, Sales, Cost Estimating, and

Appropriations, to provide the customer with cost and lead time for

engineering changes

. Worked as a team with Methods, Component Engineering, Drafting and

Customer Service to coordinate the implementation of engineering

changes

. Supported cost reduction initiatives, presenting suggested component

changes to the customer for approval

. Supported Best Team, product quality and build event activities

. Maintained Allied Parts List, providing accurate part history for

future retrieval

. Served as a liaison to provide effective communication between the

customer and Delphi.

Training

. Metallographic Techniques

. Application Engineering Certification

. GQS/ QS9000 System Training

. Greenbelt (Six Sigma) Certification

Education

Youngstown State University:

BE Chemical Engineering

Youngstown State University:

Masters in Business Administration

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