Customer Service Human Resources
Resume:
Amy S. Royer
**** ******** *****, ******, ** **414
*********@***.***
SUMMARY: Fully knowledgeable and qualified in human resources, full
life cycle recruitment, customer service, and
administration. Proven ability to provide the highest
level of professionalism, work ethic and quality.
EDUCATION:
1992 B.S. Business Administration - Human Resources concentration
Wright State University, Fairborn, OH
Graduated Cum Laude
CERTIFICATIONS: PHR (expired 12/2204)
EXPERIENCE:
1996 - 2009 Kforce Professional Staffing
Sr. Service Coordinator
Miamisburg, OH
> Provided Human Resource and Customer Service support to 150+ consultants
throughout the United States.
> Coordinated all payroll and HR functions, including benefits &
compensation, COBRA, Unemployment, and Worker's Compensation.
> Generated offer letters, employment paperwork, and benefits packages.
> Conducted new hire orientations.
> Initiated background checks and drug screens.
> Administered employment and skills testing.
> Performed new hire processing, systems and paperwork as well as
maintaining personnel records.
> Arranged employee travel, manage employee travel advancement and
reimbursement, verify expense reports, and reconcile receipts to client
billings. Familiarity with government travel/per diem guidelines.
> Tracked employee benefit time and administer leaves, including vacation,
sick, personal, and holiday.
> Processed payroll/HR transactions into system, which includes new hires,
salary increases, retro payments, benefit changes, in addition to tax and
address changes.
> Researched and resolved payroll discrepancies. Process stop payments,
manual checks, and instant pay cards as needed.
> Created and distributed quarterly consultant newsletter.
> Prepared headcount and statistical reports; tracking key HR items such as
turnover, overtime, employee absenteeism, and re-deployment efforts.
> Coordinated yearly benefit enrollment.
> Organized weekly meetings with management to provide status of billing,
account receivables, accounts payable and collections progress.
> Developed a Service Coordinator training manual with a local team that
was approved by the executive committee to be rolled out to all offices
nationwide.
> Reported on/track large budgets and PO's for contract compliance.
Monitor NTE's and periods of performance and notify management of any
overages. Verify and process close out documents.
> Assured monthly survey and/or quality control calls are placed to every
consultant. Provide feedback to recruiters, account managers, and upper
management. Resolution of issues/concerns.
> Enforced policy standards for corporate conduct and compliance.
> Liaison to corporate on Independent Contractors, H-1B Visas, and other
policies with regards to hiring foreign nationals.
Amy S. Royer Page Two
EXPERIENCE: Kforce Professional Staffing (Continued)
> Project Management - Managed a very large and complex project installing
Self Checkout systems in Home Depot stores nationwide.
o Responsible for project staffing and project scheduling.
o Traveled to Atlanta to recruit and train a core group of 30
installers.
o Recruited, trained and managed an additional 70 installers.
o Arranged travel.
o Tracked costs (time and labor, expenses, overhead) and reported on
budget issues.
o 500+ total system installs.
o Staffed an average of 20 stores per weekend in various states/time
zones.
o Processed payroll and expense reports.
o Daily conference calls with management and Project Lead at client.
1993- 1996 Talent Tree
Operations Manager
Dayton, OH
> Ran the day to day operations of a start up franchise office.
> Responsible for all recruitment, screening, interviewing, selection and
placement of qualified clerical and light industrial candidates.
> Managed all operational issues.
> Administered employment and skills testing.
> Responsible for maintaining HR databases.
> Sourced for new resumes and applications online.
> Recruited candidates by attending job fairs and various other recruitment
events.
> Created and placed advertisement in newspapers, business journals, and
other media sources.
> Marketed our services, set up, and attended new client visits.
> Conducted phone and in-person interviews.
> Processed weekly payroll.
> Processed weekly invoicing/billing.
> Responsible for accounts payable and account receivable.
> Conducted reference checks.
> Processed background checks and drug screens.
> Implemented Completion Bonuses/Incentive Plans.
> Assisted consultants with personnel related questions as the first point
of contact for employee related issues.
SKILLS: Proficient in Microsoft Word, Excel, PowerPoint, Recruitmax,
and Outlook. Working knowledge of several VMS systems,
HireRight, ABSO, ProveIt, and PeopleSoft (HR/FS).
Contact this candidate