Customer Service Manager

TIMOTHY J. KOTLEWSKI

abncip@r.postjobfree.com

*** * ****** ** *** 2601

Cellular Phone:

414-***-****

Oak Creek, WI 53154

Home Phone: 414-***-****

EDUCATION

University of Wisconsin - Milwaukee

2000 to

2004

Bachelor of Business Administration - Marketing

Grade Point Average: 3.6

Additional Course Work: Computer Graphics and Design

Graduated: December 2004

EXPERIENCE

Sears Holdings Corporation

Brookfield, WI

Assistant Store Manager

2008 to Present

As an assistant store manager/coach, it is essential to lead by

example for the store's success. Delegate duties when appropriate,

follow up on progress, and encourage when associates lack motivation

to reassure an optimistic outcome. Customer service is exceptionally

important to continually satisfy returning customers, which supports

in the development of new clientele by positive word of mouth

association. This contributes to the financial reports by reflecting

an increase in the store's overall profit.

U.S. Bank National Association

Milwaukee, WI

Corporate Trust Account Specialist

2006 to 2007

Worked directly with the Vice Presidents of Corporate Trust U.S. Bank.

Reviewed and extracted pertinent information from corporate trust

source documents in order to complete forms for account set-up on all

appropriate bank systems. Identified and formulated required tickler

items to ensure accurate monitoring and performance of trustee

functions. Established and inputted ticklers onto the ACS system.

Used customer service skills to interpret with specialized units, bond

underwriters and legal counsel to coordinate movement of multimillion

dollars in cash and assets for bond closings. Provided responsive and

appropriate service regarding all aspects of account maintenance.

U.S. Department of Veterans Affairs

Milwaukee, WI

Veterans Service Representative (VSR)

2006

As a VSR you must consistently exercise equitable judgment in applying

state laws, regulations, policies, and procedures; to ensure that

veterans receive the most efficient guidance possible. Review of

veterans' claim folders and making necessary phone inquiries, aids in

expediting the process of providing benefits. Low tolerance of error

is expected in this position.

Minacs

Milwaukee, WI

Marketing Consultant

2005

Developed one to one relationships with contacts throughout the entire

western region of the United States by regular telephone usage.

Presented marketing knowledge that would explain how to more

effectively target their customers. Recorded statistical data to

inform

contacts of appropriate decision making for future marketing

prospects.

Centare Group, Ltd.

Brookfield, WI

Marketing Intern

2004 to 2005

Attended weekly sales and marketing meetings. Provided Centare with

in-depth, valuable competitive job marketing research. Assisted with

supporting sales seminars, webinars, and in the completion of the

Centare Group marketing collateral. Contributed to the repurposing

and redesigning of the Centare Group corporate web presence.

Eder Flag Manufacturing Co., Inc.

Oak Creek, WI

Packaging and Shipping Handler

1999 to 2003

Assembled parts and accessories for shipment according to order forms.

Provided information to customers regarding installation and

maintenance of flags, flagpoles, and accessories. Met with customers

face-to-face and answered telephone inquiries. Upon working second

shift I assumed the responsibilities of the department manager. Use

of independent judgment was a strong tool for preventing mistakes

before they occurred and meeting shipping deadlines.

Pick 'n Save

Franklin, WI

Dairy/Frozen Stocker

1995 to 1999

Started as a bagger during the first year of employment. Promoted to

Utility Clerk during the second year. The duties were to stock the

entire store with the goods that were needed for each aisle and to

create end-displays for sale items. Also, to familiarize and learn all

the products in the store in order to best serve the public and answer

any questions they had. Promoted to the Dairy/Frozen section for the

next two years. Worked independently in this position and kept all

items stocked appropriately, rotated stock when necessary, and

accepted product shipment. Assumed department management role in

absence of supervisor.

TIMOTHY J. KOTLEWSKI

abncip@r.postjobfree.com

490 W Lagoon Ln Apt 2601

Cellular Phone: 414-***-****

Oak Creek, WI 53154

Home Phone: 414-***-****

COMPUTER SKILLS

Microsoft Word, PowerPoint, Excel, Access, Outlook, Minitab, SPSS,

Adobe Illustrator, Adobe Photoshop, QuarkXPress, Vetsnet, Mapd, Share,

Covers, Pies, TPSS, BDN, ACS, BondMaster, Castle, LiveWire, Lotus

Notes, SEI, SLGSafe and Tracs

ACTIVITIES AND HONORS

. American Marketing Association Member

. Dean's List: University of Wisconsin - Milwaukee

. Skilled soccer player on the varsity team for all four years in

high school

. Talented basketball player on the freshman, sophomore, junior, and

varsity teams in high school

. Achieved First Team All-Conference for soccer and received Best Six-

Man Award for basketball during my senior year of high school

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