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Customer Service Sales

Location:
Ormond Beach, FL, 32174
Posted:
March 09, 2010

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Resume:

Eric J. Hoffman

*** ***** **** ***** 386-***-**** (Home)

Ormond Beach, FL, 32174 abnchw@r.postjobfree.com 386-***-**** (Cell)

CAREER SUMMARY

A results-oriented executive who understands that execution of initiatives

is achieved in the link between people, strategy and operations. Strong

background in revenue generation, operational excellence, profit growth,

asset management, people development, and management information systems.

Known for building superior teams that consistently exceed management

expectations. Demonstrated record of developing and implementing solutions

to complex operational problems. Effective communicator with proven oral

and written communication skills.

. Leader who instinctively uses a direct fact based approach to

management

. Proven ability to transform strategic direction into sales and

operational execution

. Frequently requested to lead change initiatives

PROFESSIONAL WORK EXPERIENCE

1 Masco Contractor Services, Daytona

Beach, FL 2004 to 2009

Masco Contractor Services (MCS) is one of largest providers of installed

products for homebuilders across the United States with 220 locations,

3,500 fleet units, and 6,500 employees. MCS is part of the multi-billion

dollar installation and other services segment of Masco Corporation. Masco

Corporation (NYSE: MAS) is an $11.8 billion leading manufacturer of home

improvement and building products, as well as a leading provider of

services.

Executive Vice President, Chief Operating Officer (2008-2009)

. Directed a restructuring to reduce headcount, optimize the fleet, and

consolidate facilities to achieve maximum market coverage which

resulted in over $150 million in annual savings.

. Developed an effective partnership with the Fleet Director to pilot a

third party fleet maintenance program whose goals are to reduce total

cost by 10%, and reduce liabilities for DOT violations and accidents.

Program is currently being piloted in over 15 operating locations.

. Implemented scorecards to track key performance indicators for

departments, operations and strategic initiatives. The scorecards

standardized reporting of key indicators and created visibility of

areas for improvement. Actual to expected results were highlighted

using a heat matrix and action plans were created for underperforming

indicators.

. Conducted regional meetings and reviews communicating the company's

vision and strategy which resulted in a more aligned and focused

management team.

. Developed strategy and direction with the VP of Purchasing to drive

the negotiations between the company and product vendors. Successful

pricing and terms negotiations resulted in over $10 million in annual

savings.

. Led a sales initiative by instituting a project management team to

coordinate marketing, sales, operations and training. Over $9 million

in new contracts were secured in the first 120 days. The project is

ongoing.

. Modified sales commission plans resulting in increased selling

margins, and reduced negative commission draws by over $2 million.

. Led the development of a three year product strategy based on customer

and product segmentation to increase selling margins by over 200 basis

points and market share by over 300 basis points.

Executive Vice President (2007-2008)

. Led product rationalization to prune unprofitable products and

improve selling margins by 100 basis points.

. Worked effectively with the CFO to develop product line statements,

isolate costs and improve contribution and operating margins by

product. Underperforming product sell margins improved by 200 basis

points.

. Developed a hub and spoke model as a blue print for changing the

company's operating model for greater efficiency resulting in

increased sales coverage, and lower costs. Initial savings estimate

was $30 million annually.

. Developed and made various presentations to Senior Management and C

Suite Executives.

Vice President and Chief Financial Officer (2004-2007)

. Developed process methodologies for improved reporting timeline and

information analysis.

. Consolidated shared services centers achieving a 90 employee

reduction.

. Led the development of the company's first strategic map and balanced

scorecard to define the company's strategy, and developed company

wide metrics for tracking performance against stated objectives

linked to the strategy.

. Collaborated with the CEO and COO to write the company's first

vision, mission and values and presented in the company video.

. Managed the development and implementation of the Annual Operating

Plan. Actions included, writing, editing, soliciting feedback and

preparing and delivering a presentation to the Chairman.

. Led an effective Sarbanes Oxley rollout for the company resulting in

successfully passing the audit and receiving a certification of

compliance.

. Elected to the company's President's Club every year from 2004 to

2008. The President's Club consists of the top 20 to 25 performers in

the company.

Cardinal Health, Atlanta, GA 2001 to

2004

2 Cardinal Health (NYSE: CAH) is an $87 billion global manufacturer and

distributor of medical and surgical supplies, and technologies dedicated to

making healthcare safer and more productive.

3

4 Group Controller

1 Financial and operational leader, reporting to the Group Senior Vice

President, for the Southeast Group of Cardinal Health's Healthcare

Supply Chain Services - Pharmaceutical business, consisting of three

regions and five distribution centers with sales in excess of $9.5

billion.

. Increased operational efficiency and customer service through

increased utilization of accounts receivable management technology.

. Improved forecasting accuracy by identifying market drivers and their

relationship to revenue trends and expense control.

. Enhanced business reviews to increase visibility to performance

metrics and drive accountability.

. Provided leadership and guidance resulting in the Southeast Group

becoming the top-performing group in 2002, 2003 and 2004.

. Awarded the Cardinal Health Excellence in Finance in 2002 for post

merger integration and consolidation initiatives.

5

6 PolyOne Distribution, Chicago, IL

1996 to 2001

7 PolyOne Distribution is a subsidiary of the PolyOne Corporation. PolyOne

(NYSE: POL) a $2.7 billion provider of specialized polymer materials,

services and solutions.

Vice President of Finance and Technology (1999-2001)

Chief financial officer for a $500 million North American thermoplastic

distribution company.

. Leveraged the e-commerce technology in J.D. Edwards to reduce

corporate headcount by 50%.

. Directed the implementation of electronic commerce business model to

create a web based sales and customer service portal.

. Led the implementation of Distribution Resource Planning to achieve

multi-tiered distribution resulting in decreased inventory stock outs

and an overall inventory reduction.

PolyOne Distribution (Continued)

. Directed the development of electronic processes to improve pricing

accuracy and reduce approval time. Pricing approvals improved to

less than one day.

. Prepared and presented the company's monthly operating review to the

Chairman and Senior Operating Committee.

Controller (1996-1999)

Overhauled the finance function to improve the department's efficiency and

customer service by replacing 12 of 14 positions. Negotiated supplier

pricing and credit disputes resulting in over $2 million in savings. Team

leader for J.D. Edwards implementation.

1 KPMG Peat Marwick, LLP, Chicago, IL

1991 to 1996

2

3 Manager

1

2 PriceWaterhouseCoopers, Detroit, MI

Spring 1990

3

4 Intern

5

6 Masco Corporation, Taylor, MI

Summer 1989

7

8 Intern

2 EDUCATION

Bachelor of Science, Business Administration, John Carroll University,

Cleveland, Ohio

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Certified Public Accountant (CPA)

Training for Six Sigma Green Belt

3 PROFESSIONAL & PERSONAL AFFILIATIONS

. Former Member of the Executive Committee and Chairman of the Finance

Committee for LaSalle Street Community Youth Creative Learning

Experience

. Member of American Institute of Certified Public Accountants

. Volunteer for Habitat of Humanity



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