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Customer Service Human Resources

Location:
Pickerington, OH, 43147
Posted:
March 09, 2010

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Resume:

Kimberly Markwood

***** ********** *** ** ( Pickerington, Ohio 43147

Residence: 740-***-**** ( Cellular: 614-***-****

Human Resources Management

Enthusiastic, self-motivated, and goal-oriented HR professional with a

demonstrated record of experience in directing planning, development,

implementation and administration of a full range of human resources

functions. Skilled partnering with management teams to incorporate human

resources strategies and organizational development principles resulting in

well-grounded, holistic approach to corporate effectiveness. Core

competencies include:

Strategic Planning Educational Development

Organizational Assessment/Design Communications/Presentations

Employee Relations/Regulatory Recruitment, Training &

Compliance Development

Compensation/Benefits Human Resources Consultation

Policies, Procedures & Programs Critical Problem Resolution

Professional Experience

Target, Inc. - Columbus, OH 1991 to 2009

Executive Team Leader, Human Resources

Build and maintain diverse and talented team of employees for leading

retailer. Identify opportunities to improve and sustain solid relationships

among team members at all levels to ensure low turnover rates. Implement

human resources programs that focus on respect, values, and diversity

including recognition and rewards programs. Execute master scheduling for

235 employees, administer payroll, and track expenses.

Ensure overall compliance with State employment regulations. Manage all

recruitment, hiring, training, and development of new hires and educate

supervisors on advanced supervisory skills. Conduct employee reviews and

implemented corrective action as necessary. Oversee regulatory compliance

issues and OSHA certifications. Provide team leadership during charity

campaigns.

. Facilitated advanced supervisory training for groups of 20+ employees

and orientation of 150+ new hires within one year.

. Serve in multi-faceted positions; successfully perform as store

manager and provide leadership to 100+ people.

. Created well-received incentive/morale program to increase staff

morale and loyalty.

. Met payroll budget through proper staffing, scheduling, and

operational functions; consistently serve as key resource to peers

throughout district.

Executive Team Leader, Softlines, Hardlines and Guest Relations

Ensured optimal franchise operations for major retail store. Handled daily

associate and customer interactions. Merchandised for maximizing sales and

inventory control. Provided outstanding customer service. Devised and

administered customer service evaluations.

. Led staff by exhibiting comprehensive knowledge in sales and training

to achieve sales goals.

Education

Bachelor of Arts, Education - Ohio University, Athens, OH



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