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Customer Service Sales

Location:
Sheridan, WY, 82801
Posted:
March 09, 2010

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Resume:

Deneen M. Mackey

*** ****** ******, ********, ** 82801

307-***-****

abnchd@r.postjobfree.com

Professional Qualifications:

Integrated Marketing Communications professional recognized for taking a

leadership role. A proven record for utilizing technical and interpersonal

skills to enhance organizational efficiencies and profits. Consistently

effective in streamlining and upgrading operations and improving

productivity.

. Excellent organizational skills

. Self directed, yet effective and successful in a team environment;

proven liaison role

. Strong customer relations skills

. Computer proficient including MSOffice, MS FrontPage, MS Project,

Visio, Lotus Notes & WordPro, QuickbooksPro, Macromedia Dreamweaver,

SBT, ebay (incl TurboLister)

. Works well and competently under stress while taking pressure off

superiors

. Exceptional communication skills; patient and resourceful in solving

problems

PROFESSIONAL EXPERIENCE:

Atlantic British, Ltd., Clifton Park, New York ( 8/14/06 - 5/07)

Internet Sales & Marketing Coordinator for distribution of parts and

accessories (genuine, custom, and aftermarket) for Land Rover, Jaguar, and

Mini Cooper products. Direct marketing catalog creation and development,

ebay Store auction creation and maintenance, database management, website

content management, etc.

H.O. Penn Machinery Company, Poughkeepsie, New York (1/22/03 - 8/8/06)

Caterpillar dealership serving Connecticut and Southern NY; 250

million in sales revenue in 2005. Communications Coordinator following two

swift promotions. Accomplishments include implementing e-Newsletter

campaign for targeted customer database; revising, redesigning and

maintaining two corporate websites and Intranet; developing, automating and

instituting a new publication product unique for distribution with new

machine sales; internal communications; customer service.

Serenity Electronics, Inc., Hopewell Junction, New York (4/1998 - 4/2002)

Small business specializing in the distribution of electronic

components, primarily for military aerospace, creating sales revenue in

excess of 2.25 million in 2001. Customers include Boeing Aerospace,

Lockheed Martin, Honeywell/Allied Signal, BF Goodrich, Rockwell Collins,

Northrop Grumman and Diamond Multimedia. Business Partner /Office and

Warehouse Manager responsible for planning, staffing, budgeting and direct

daily business operations; Responsible for all aspects of finance and

accounting; Warehouse operations manager. Successfully acquired new and

renewed consignment sales contracts and accounts; Renegotiated ongoing

contracts to accurately reflect current market conditions. Extensive

Customer Service experience including CRM. Administered marketing programs.

Cain Development Corporation, Inc., Hopewell Junction, New York (1991 -

1998)

Office Manager, software (product) support analyst. Designed,

developed and implemented the Help system for the ProcurLink( software

system; wrote, developed and published the User's Guide. Extensive Customer

Support experience.

ACHEIVEMENTS:

. Earned partnership status for exceptional work performed as incentive

to embark upon work with Serenity Electronics Incorporated

. Achieved 130+ college credits (full-time status) in four years

towards dual business degrees with a 3.90 GPA while working full-time

EDUCATION:

University of Phoenix Online, Phoenix, Arizona Dual BSB/e-Business &

BSB/Marketing 9/2001 - 05/2007

Marist College, Poughkeepsie, NY Emerging Technology Training

Certification 8/2001 - 12/2001

Dutchess Community College, Poughkeepsie, NY 5/2001

- 12/2001

CERTIFICATIONS:

. Certified MS Website Designer/Developer

12/2001

. NCE Group, Inc., Wappingers Falls, NY

9/1996 - 12/1996

References Available Upon Request



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