Sales Customer Service
Resume:
J. Michael Chambon
Minden, NV 89423
********@*******.***
A hands-on Sales and Marketing leader with a track record of growing
businesses, developing high-performance teams, and delivering superior
results
Career Skills & Knowledge
P&L Management Experience Sales Management New Product Development
Budgetary Planning/Control Business Valuation Bus. Process
Reengineering
Project Management Market Sizing Change Management
Value-Added Selling Forecasting Workshop Facilitation
Business Experience
LSP Products Group, Inc. (NCH Corp.); 2005 - 2009
4/05 - 1/09 Director, Marketing and Business Development - Carson City,
NV
. Led New Product Development process, providing cross-functional
leadership, project management, and process enhancement / Launched
twelve major new products and one new product division / Exceeded
2008 new products sales goals by 47%
. Managed national pricing for all product divisions, implementing
multiple price increases for gross margin improvement / Decreased
order-entry errors by 90%
. Facilitated annual planning process, including sales forecasts for
all products and territories / Established metrics and sales
reporting tools for sales managers and reps
. Re-established communications and built relationships with
independent sales reps and buying groups / Delivered new sales tools
and three major revisions of product catalog / Directed creation of
new LSP website
LSP is a manufacturer of plumbing products, marketing to contractors via
plumbing wholesalers. LSP is a $40MM subsidiary of NCH Corp. Responsible
for all aspects of Product Marketing, Customer Service, communication with
independent sales reps, and leadership in new product development.
Fluke Biomedical Corporation (Danaher Corp.); 2002 - 2004
'02 - '04 Vice President, Sales and Marketing - Carson City, NV
. Created and launched new brand, Fluke Biomedical, including creation
of new product overlays and all technical and marketing collateral
. Rationalized redundant product lines and sales forces domestically
and internationally
. Grew revenue 15% in first year of new Fluke Biomedical brand
Fluke Biomedical was created in 2001 as a result of three acquisitions by
Fluke. FBC manufactures test equipment for biomedical engineers in
hospitals. Responsible for setting strategic product/market direction and
leading a team of 27 in Sales, Marketing, Product Management, and Customer
Service
StraightlineSupply.com; 2000 - 2002
'00 - '02 Vice President, Sales and Marketing - Sycamore, IL
. Responsible for initial website development and ongoing enhancements
/ Designed and created all marketing literature / Directed press
releases, trade-press advertising, and direct mail and email
campaigns
. Grew business from $0 to $500K within 9 months
StraightlineSupply.com was a new venture focused on distributing high-
quality, low-cost data and telecommunication components, tools, and
testers. New brands were created for select product families and marketed
via a dynamic E-commerce platform. Responsible for creating all sales and
marketing tools to launch a start-up, E-commerce business.
IDEAL Industries, Inc.; 1995 - 2000
'97 - '00 General Manager, IDEAL DataComm - Sycamore, IL
. Grew business from $12MM product line to $27MM business unit in less
than 3 years
. Managed all aspects of product management, including new product
development and off-shore sourcing
. Recruited team of 6 field sales personnel with industry experience /
Established new sales team of independent reps nationwide / Direct
involvement with key accounts
. Identified and analyzed acquisition opportunities / Led team in $6MM
acquisition
'95 - '97 Director Corporate Projects - Sycamore, IL
. Facilitated strategic planning process, resulting in creation of new
business unit (DataComm) and programs for top line growth
. Led cross-functional team in reengineering new product development
process
. Led "2B/2K" program to double sales of IDEAL's largest product line,
wire connectors
IDEAL Industries manufacturers wire connectors, tools, testers, and
supplies for electricians. Products are marketed through multiple
channels, primarily electrical distribution and retail. Responsible for P&L
performance of DataComm business unit. Led new business unit to achieve
50% annual growth rate.
Price Waterhouse Management Consulting Services; 1992 - 1995
'94 - '95 Managing Consultant - Chicago, IL
. Facilitated a major reengineering project for Baxter Healthcare,
involving over 50 full-time client staff / Project covered all
business processes and SAP implementation
. Developed PW methodology and trained consultants in reengineering
and change management
'92 - '94 Senior Consultant - London, England
. Managed reengineering projects for several diverse blue-chip
clients, including British Aerospace Engineering, Legal and General
Life and Pensions, and British Airways
Price Waterhouse (now PWC) is a leading financial and management
consultancy with methodology focusing on reengineering key business
processes to drive productivity, speed, and quality improvement. All
engagements involved training and leading client teams, facilitating
workshops, project management, and direct involvement with senior
management.
GE / Electrical Distribution and Control; 1983 - 1990
'89 - '90 Product Manager - Plainville, CT
. Managed $50MM product category, including launch of new panelboard
and switchboard product line
'88 - '89 Project Manager - Plainville, CT
. Member of project team to design, build, and staff a new,
consolidated customer service call-center
'87 - '88 Customer Service Manager - Plainville, CT
. Managed team of Customer Service Reps responsible for component
sales to electrical distributors and OEM customers
'86 - '87 Major Project Construction Sales Engineer - Dallas, TX
. Exceeded $1.6MM goal in sales to major project contractors; managed
complex project orders for construction equipment
'85 - '86 Electrical Distribution Sales Engineer - Dallas, TX
. Exceeded $1.9MM goal in sales to electrical distributors, growing
accounts over 250% in one year
'83 - '84 Sales Engineer Assistant - Birmingham, AL
. Managed construction equipment orders to major projects / Defined
product requirements and coordinated shipments from GE factories to
construction jobsites
GE Electrical Distribution and Control manufacturers circuit breakers,
switchboards, transformers, and other equipment to residential and
commercial electrical contractors. Products are sold primarily through
electrical distributors and retail. GE experience included six positions
over seven years.
Education
'90 - '92 London Business School - London, England
MBA
'79 - '83 Williams College - Williamstown, MA
BA, Political Science
Professional Training
. GE Management Institute - Crotonville, NY
. Center for Creative Leadership - Colorado Springs, CO
. Project Management Institute - Philadelphia, PA
. Michael Hammer Center for Reengineering Leadership - Boston, MA
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