Customer Service Sales

Doug Ormsby

**** ****** ***

Bettendorf, Iowa *2722

Home: 563-***-****

Qualifications

A hands-on management professional with demonstrated leadership in creating

and developing the capabilities of a world class sales and operational

organization. Posses a unique combination of operational, service, and

sales expertise within the managed services arena which enhances the

development and collaboration of cross-functional relationships and

results. Extensive experience in creatively and strategically aligning

sales and operational processes with financial performance to meet changing

market dynamics and customer trends.

Experience

ARAMARK - Moline, Illinois

General Manager / District Manager

April 2006 to Present

I served as the lead executive for this $8M professional services market

center and its 45 employees. My responsibilities included full P&L

oversight, management of 5 front line managers and the sales team,

continuous improvement of operational efficiency, revenue growth, client

retention, annual financial planning, monthly projections, quarterly

operating reviews, SOX compliance, inventory management, union

negotiations, and safety and loss prevention. Some of my major clients

included John Deere, ALCOA, Wahl Clipper, Mid American Energy, and XPAC.

Achievements

. Circle of Excellence Award for 2008

. Gross margin improvement each year despite unprecedented cost increases

. Successfully integrated a major acquisition that tripled our OCS revenue

. Consistently over-delivered on financial plan results in 2006, 2007, and

2008

. Increased revenue by 19% and EBIT by 32% from 2006 to 2008

. Successfully implemented new routing and service systems that increased

productivity by 25%

. Reduced our weeks on hand inventory by 40%

. Successfully rolled out a system wide service training program that

helped improve client retention and base business growth

Restaurant Resources, Inc. - Clinton, Iowa

Vice President

August 1996 to April 2006

I was the senior executive for this $12M company with more than 500

employees. I reported directly to company ownership. My responsibilities

included improving company operations, improving profitability, setting

long term strategic and financial plans, oversight of two District Managers

and office staff, and the recruiting and hiring of all management level

positions. As Vice President of the company my main responsibility is to

grow our business through maintaining product standards, development of new

markets, improving customer service, and organizing our marketing and

advertising efforts.

Achievements

. Successfully reorganized the companies management team to reduce overhead

and improve oversight

. Implemented new customer service standards and hiring practices

. Redefined our Restaurant General Manager bonus program to align with our

key performance areas

. Implemented a technology program for the entire company that enhanced our

financial reporting, supplied real time sales and traffic data, improved

our consumer information, and made us more operationally efficient

. Installed a new performance program for store level of management teams

that improved customer traffic and check averages

. Served at President of our local marketing cooperative

. Oversaw the development of 2 new restaurants and the re-imaging of 6

others

Iowa State Savings Bank - Clinton, Iowa

Vice President & CFO

1990 to 1996

I was responsible for the financial reporting and deposit operations side

of the bank reporting directly to the bank President. My

responsibilities included the oversight of our accounting, IT, auditing,

and customer service operations. I was accountable for maintaining our

interest margin, growing investment revenue, state and federal audit

results, financial reporting, service standards, monthly board reporting,

and compliance reporting.

Achievements

. Implemented a regional operations center that processed all transactions

for our bank and two other institutions. This reduced our daily

processing costs by 45%

. Improved interest margin by 20 basis points by implementing a new

municipal bond investment strategy.

. Grew the bank deposit base by 18% while improving the overall interest

margin

. Developed a sales and service program for our tellers and customer

service representatives that rewarded them for customer service and sales

Professional Development & Training

ARAMARK Leadership Development Program - 2006

ARAMARK Service Stars Coach Certification - 2006

ARAMARK Professional Selling Skills - 2007

Acclivus Sales Negotiation -2002

Bank Leadership Program - 1995

Dale Carnegie Career Development Program - 2003

Education

BBA - Major in Finance University of Iowa Iowa City, Iowa 1988

Community Activities

Junior Achievement Teacher - 1994, 1996, 1998

Clinton County Junior Achievement Board - 2003

Clinton County United Way Board - 1996

Contact this candidate