Customer Service Manager

Peter A. Pugh

**** ******** **** *****

Oxford, Mississippi 38655

318-***-**** (Cell)

**********@**********.***

summary

A highly driven and pioneering Top Operations Business Leader with broad-

based expertise in mechanical engineering, plant management, quality

control, production scheduling, purchasing, safety, materials planning,

OSHA, environmental/regulatory compliance, best practices, and continuous

improvement. Possesses a proven track record of identifying opportunities

to enhance procedures and implementing significant measures to maximize

productivity and performance. Attentively follows the progression of

projects and ensures the timely completion of objectives.

Analyzes issues and determines the root causes of problems to prevent

future occurrences. As a team-oriented leader, fosters a sense of

community within the workplace. Encourages and facilitates the advancement

of employees to boost morale while building trust and commitment. A quick

learner who swiftly applies new concepts. Employs exceptional

interpersonal skills to communicate ideas clearly and effectively. Remains

calm under pressure, making well-reasoned decisions to overcome challenges.

As a strategic and results-oriented leader, secures the long-term success

of an organization.

CORE cOMPETENCIES

Safety Processes and Initiatives

Environmental Compliance

Paper Industry Operations -- Linerboard, Bag Papers, Can Stock, Newsprint

and Book Papers

Heavy Industrial Welding/Fabrication and Design

DOT/AAR Regulatory Compliance

Union and Non-Union

P & L Responsibilities, Budget Planning and Cost Controls

Strategic Planning

Lean Manufacturing

80/20 Philosophy

5S

Kanban and VMI Inventory

RCMS/ISO Certifications

Quality Control

Customer Relations

Process Improvement

Turn-Around Expert

Project Engineering and Large Capital Start-Ups

Expansion Commissioning

Maintenance/Operations Planning and Coordination

Patent Application

experience

UNION TANK CAR COMPANY, Alexandria, Louisiana

Director of Operations, 2007-Present

Serving as the senior plant level manager for the railroad tank car

industries newest and most state-of-the-art manufacturing facility.

Holding responsibility for safety, human resources, environmental,

production, product quality, materials planning/scheduling, purchasing,

shipping/receiving, maintenance, finance, and security. Management of

the700 employee, non-union facility is through a Lean Manufacturing, In-

Line, IPPD, 5S, 80/20 process based on self-directed work teams and

utilizing KanBan visual signals and VMI inventory controls.

Improvement of OSHA Incident Rate from 6.90 to 2.30.

Leadership Coordinator in plant's Incident and Injury Free Process.

Achieved RCMS/ISO 14001:2008 Certification with no "minor" or "major"

Corrective Actions.

Final product output improvement of 17%.

Operating Income Improvement of 30+%.

Designing of and Patent Application for industry's Next Generation Railroad

Tank Car.

First manufacturing facility in company to exceed its Annual Quality Goals.

Achieved zero "incidents of concern" from all American Association of

Railroads Quality Audits.

Recognized by the AAR and FRA on-site auditors as "The Model Facility for

Tank Car Manufacturing".

Achieved zero "notices of violations or concerns" from all Louisiana DEQ

Audits.

Bowater Newsprint Inc., Grenada, Mississippi

Vice President, Resident Manager, 2000-2005

Served as senior plant level manager for newsprint operations. Developed

and met $110,000,000 annual operating and capital budgets as well as

operating metrics. Held responsibility for human resources, safety, wood

procurement, production, customer service, product quality, materials

planning/scheduling, purchasing, shipping/receiving, engineering,

maintenance, finance, and security. Improved product quality and customer

satisfaction. Moved mill's newsprint industry cost basis from third

quartile to upper second quartile. Managed mill assets and personnel

through financial year 2000 acquisition from General Electric Capital

Corporation. Achieved zero environmental incidents.

Improved and maintained OSHA incident rate from 6.50 to 1.20.

Established record output at annualized run-rate of 247,000 tonnes at 92%

efficiency.

Earned best in division for productivity at 1.60 man-hours per tonne as

well as for cash manufacturing cost per tonne.

Reduced product cash manufacturing cost 10%.

Impacted total revenue $20,000,000 through mill-wide, division and cross-

division initiatives.

Held capital spending to less than 15% of depreciation.

Increased annual output from 230,000 to 247,000 metric tons.

Reduced customer press run break rates from 2.5 breaks per 100 rolls to

1.25 breaks per 100 rolls.

Decreased internal product losses 75%.

Achieved zero incidents of fines after OSHA inspections.

Newsprint South Incorporated, Grenada, Mississippi

Paper Manufacturing Manager, 1994-2000

Directed operations of paper machine as well as finishing and shipping

departments. Ensured safety and oversaw personnel, production, customer

service, product quality, maintenance, and capital budgets. Achieved five

years with zero lost-time injuries within department. Managed development

and implementation of standard operating procedures. Served as Grenada

mill representative for multi-mill purchasing consortium.

Improved departmental efficiency from 82% to 88%.

Decreased maintenance associated downtime from 6% to 3%.

Reduced process chemical costs from $45 to $28 per ton.

Improved paper machine speed from 3,800 feet per minute (fpm) to 4,100 fpm.

Decreased final product two-sigma variability 50%.

Reduced bleached kraft usage from 8% to 5%.

Received zero environmental and OSHA compliance fines.

ADDITIONAL EXPERIENCE

NEWSPRINT SOUTH INCORPORATED, Grenada, Mississippi, Paper Machine

Superintendent, 1992-1994. Directed operations of paper machine

department. Held responsibility for safety, personnel, production,

customer service, product quality, maintenance, and departmental

operating/capital budgets.

Augusta Newsprint Company, Augusta, Georgia, Paper Mill Manager, 1990-1992.

Managed operations of paper machine and finishing/shipping departments.

Ensured safety and managed personnel. Oversaw production, customer service,

product quality, maintenance, and operating budgets. Paper Machine

Superintendent, 1989-1990. Oversaw number two newspaper machine within

paper mill department of site; including safety and personnel management,

production, customer service, product quality, maintenance, and

departmental operating/capital budgets.

BOISE CASCADE CORPORATION, DeRidder, Louisiana, Newsprint Day Supervisor,

1983-1989. Directed operations of newsprint machines within paper mill

department. Paper Machine Foreman, 1981-1983. Held on-shift

responsibility for linerboard and newsprint machines within paper mill

department. Paper Machine Production Engineer, 1979-1981. Developed

engineering solutions to operational issues. Created department's annual

capital budget. Project Engineer I and II, 1973-1979. Held responsibility

for capital project development and management in operating areas.

education

Louisiana Tech University, Ruston, Louisiana

B.S., Mechanical Engineering, Heat Transfer and Thermodynamics, 1973

licensure

Professional Mechanical Engineer, Louisiana, 1978-Present

professional development

Kestrel Management, Root Cause Analysis, 2008

JMJ Associates, Incident and Injury Free Safety Management, 2008

UTLX, Total Quality Management, 2007

Kestrel Management, Responsible Care Management System Development, 2007-

2009

Earl Whatley, PhD and Associates, Team Building and Management, 2000-2009

University of Tennessee, Executive Development Program, 1996

Center for Creative Leadership, Leadership Development Program, 1995

Beloit Corporation, Winder Maintenance, 1984

Beloit Corporation, Paper Machinery Maintenance, 1983

Sperry Vickers Inc., Basic and Advanced Hydraulics, 1979

Foxboro Inc., Instrumentation Application, 1978

IRD Inc., Vibration Analysis, 1977

affiliations

Louisiana State Board of Registered Engineers and Land Surveyors,

Professional Engineer Mechanical Registration, 1979-Present

Grand Oaks Development Architectural Control Committee, 2005-present

Technical Association of the Pulp and Paper Industry (TAPPI), 1992-2006

Paper Industry Management Association (PIMA), 1992-2006

computer skills

Microsoft Office Suite, Lotus Notes, Ubuntu Open Source, Open Source

Office, PI Process Data Systems, J. D. Edwards Accounting Systems, INDUS

Work Management Systems

personal

Married. Two children.

Enjoys golf, birding and stock trading - equities and options.

Contact this candidate