QUALIFICATIONS:

. Experienced manager with proven ability to direct all areas of

Production, Warranty, Quality, Technical Service, Claims, and

Training.

. Able to identify, analyze, resolve problems, trim costs and

communicate with staff and suppliers on all levels

. Extensive experience working with global suppliers from Europe, South

America, Canada and China

. Hands on management style with a common sense approach

. Can effectively build a cohesive work force emphasizing Quality,

Efficiency, Profitability and Team Work

EXPERIENCE/ACCOMPLISHMENTS:

Alloc Inc. -Racine, WI. 2001- 2009

North American manufacturing, distribution, and customer service/support

center for Alloc Inc. and Berry Floor laminate flooring. The Alloc Inc and

Berry Floor USA North American office will be closing mid 2009

Technical Service Manager

. Management of the Technical Service, Warranty Administration, Quality

Assurance, Claims, Installation and Technical Training Departments-

Recruit, train and hire, all staff.

. Claims reduction of 30% in the first year through installation

training and product improvements

. Created and implemented a Procedure to reclaim, and return to

production, 75% of the material previously scrapped

. Improved product quality, decreasing the defect rate from 3.5% to 0.4%

in the first two years

. Develop all Manufacturing, Quality systems and standards including

purchasing of all tools and applicable hardware

. Create, train and present Warranty, Quality, Technical, Installation,

and Claims procedures nationally

. Both national and international travel to provide production trouble

shooting and quality audits

. Engineer product improvements, problem solve production issues in

house, Europe and Canada

. Integrate two companies into one cohesive company in the departments

of Warranty, Quality, Technical Service, and Claims

. Legal representative for the company on all claims and warranty

matters including testimony

. Research and development of new flooring products and product systems

Brunswick Billiards- Bristol, WI. 1998-2001

Design, inspection, customer support and distribution warehouse Bristol,

Wisconsin branch. Brunswick Billards is the worlds largest producer of

pool and billiard tables.

Quality Assurance Inspector

. First article and daily quality inspections on all items sourced for

the company

. Quality audits for sourced materials from US and South American

vendors

. Corrective action implemented for discrepant materials received

. Assisted supervision of the department employees

. Developed windows of acceptance for product tolerances, color, shade

and grain pattern in conjunction with product managers

. Assisted the model shop engineer with the design of new pool table

prototypes

. Supervision of staff and installation of pool tables at national trade

shows

Burns International Security- Zion, IL. 1995-1998

Burns provided armed security of the Zion, Illinois nuclear plant.

Armed Nuclear Response Team Member

. Responsible for the overall security of the Zion Station Nuclear Plant

. Patrols and monitor viewing

. Escort of personnel to sensitive areas of the plant

. Physical search of all incoming goods and vehicles

. Auxiliary shooting team Captain and shooting instructor

Ganton Technologies- Sturtevant, WI. 1988-1995

Ganton Technologies provided aluminum die castings in both raw and machined

form to the automotive, marine, and agricultural industries.

CNC Machine Operator

. CNC machining of aluminum die castings for the automotive, farm and

marine industries

. Cell production including prep, machining, and assembly products

. In process inspection including but not limited to the use of:

Gages-Plug, Pin, Thread, and Air

Calipers-Vernier, Dial, Digital, OD, ID

Micrometers

Height stands

Comparator

EDUCATION:

COLORADO SCHOOL OF TRADES-Denver, Colorado

Associates Degree in Applied Science

RAMAC-Racine, Wisconsin

Racine Area Manufacturers and Commerce Inc.

Master's Certificate in Management Education

SEMINARS AND OTHER CLASSES:

. Numerous other business work shops including but not limited to Fred

Pryor Business Seminars, Celemi Business Applications -Apples and

Oranges

. Shop math classes including, Shop Math 1 and 2, Geometric Tolerances,

SPC, and Milspec.

. Intensive 6 week training course at the Zion Station Nuclear Plant

including Law and Case Law as it applies to Nuclear Security

References are available by request

Contact this candidate