Customer Service Representative

PANDA W. HAIRSTON

Lancaster, CA ***** . 661-***-**** . abnc6z@r.postjobfree.com

OBJECTIVE

I am seeking a challenging position within a company offering opportunities

for advancement and growth.

EDUCATION

Charter College Legal Assistant Diploma

Lancaster, CA

A.V. Community College A.S. Business Lancaster, CA

A.V. Adult School G.E.D.

Lancaster, CA

Skills

. Typing 53 wpm

. Internet research

. MS-Word (intermediate knowledge) and Excel (basic knowledge),

PowerPoint, and Outlook

. Able to use office equipment and learn new computer software

. Customer Service

WORK EXPERIENCE

Starwood Hotels and Resorts Lancaster, CA

5/2006 - 3/2008

Platinum Concierge (7/2007-3/2008)

Backup Assist Supervisor (4/2007-3/2008)

Starwood Preferred Guest Agent (8/2006-7/2007)

General Reservations Agent (5/2006-8/2006)

Assisted up to 50 guests per night, made reservations with participating

properties, restaurants, travel arrangements, kept accurate accounts of

points reward system via incoming/outgoing phones and email correspondence,

and solved escalated telephone calls concerning dissatisfaction with hotels

or points. Researched hotel stays for billing information.

Countrywide Financial Services Lancaster, CA 7/2003 -

5/2006

Customer Service Representative (1/2006-5/2006)

Reconveyance Technician (7/2003-12/2005)

Assisted up to 50 borrowers and authorized third parties with information

regarding mortgages regarding payments and loan documents. Prepared loan

documents to be recorded by city or county registrar clerk by inputting

loan document numbers in computer system for mail tracking system and

verifying loan documents were signed by witnesses and notarized.

Sears, Roebuck and Company Palmdale, CA 4/1998 -

12/2003

Office Associate

Provided excellent customer service for up to 50 people per night.

Reconciled daily reports, balanced cash register, balanced safe, and made

bank deposits consisting of large quantities of cash and checks. Created

and managed file system for sales advertisements. Posted credit card

payments. Researched purchases, payments, returns, and exchanges.

Contact this candidate