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Quality Customer Service

Location:
Lagrange, GA, 30241
Posted:
March 09, 2010

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Resume:

Helping In His Name Ministries Stockbridge, GA

Warehouse Director August 2007 - Present

EDUCATION Responsible for all transportation related activities. Aided in improving flow

of food through the Food Pantry and responsible for equipment monitoring.

Auburn University Supervise warehouse activities of volunteer workforce.

Auburn, Alabama

Bachelor of Science, 1981 Man Friday Enterprises McDonough, GA

Industrial Management Major Quality Consulting 2007 - 2008

Management consulting group providing plant representation and quality

Troup County High School support functions to client companies.

LaGrange, GA *Provided client quality surveillance at supplier locations to contain repeat

Graduated June, 1977 quality issues. Performance improved from 90,000 PPM to < 24 PPM.

Cooper Standard Automotive Griffin,GA / Novi, MI

COURSES AND TRAINING QA Mgr /Customer Service Eng. /ISO Coordinator 1995 – 2007

Company manufactures rubber sealing, rubber fluids transfer hoses, and

vibration control components for the automotive industry.

Total Quality Management

*Lead improvement efforts to reduce PPM of Chrysler St, Louis South

Lead Auditor/Assessor

from 1450 to 397 in less than 1 year.

ISO9000/QS9000

* Achieved QS 9000 certification in less than 9 months as QS9000

Principles of Kaizen

coordinator. Initial audit had no major non-compliances and only 2 minor non-

Just in Time Manufacturing

compliances.

Six Sigma

* Integrated quality cost and loss as monthly management index. Guided

Design of Experiments plant in plant-wide improvement efforts to reduce QC&L by 40% .

Team-Oriented Problem Solving * Achieved Chrysler Gold Pentastar Award by reducing customer reported

and Decision Making PPM from 267 to 49 in a period of 1 year.

CONTACT INFORMATION * Spent 8 months as Quality Manager of Piedras Negras, Mexico plant.

160 Pine Circle The Quality Continuum Washington, MO

LaGrange, GA 30241 Owner 1992-1995

Cell: 678-***-**** Company furnished training resources for quality related topics.

Home: 706-***-**** * Taught a plant-wide SPC class to one manufacturing facility and

abnc6l@r.postjobfree.com implemented projects to generate plant improvement goals. This training

included operators and supervisors;

AREAS OF PROFICIENCY

PROFESSIONAL

AFFILIATIONS Managing

Organizing

Certified Quality Engineer Problem Solving

ASQ,1992 Coordinating

Communication

Certified Lead Auditor/Assessor Training

RAB/ASQ, 1992 training Statistical Analysis

complete Departmental Budget Control

Process Buyoff

American Society for Quality ISO Compliance Auditing

Member Customer Communications

Supplier Management

Laboratory Management

* Taught and integrated FMEA training prior to AIAG FMEA standards to

aid facility in APQP implementation, This training included quality and

William Gary Haynes. process engineers, .Control, and Problem Solving.

* Taught classes in problem solving.

Over 28 years of manufacturing

* Taught ISO 9000 classes in a community college class setting.

experience, 27 years of quality

control / quality assurance

GenCorp Automotive / Bailey Corporation Berger, MO

responsibilities, 13 years of staff

Quality Manager / Corporate Quality Engineer 1987-1992

level management, 7 years of

GenCorp was a manufacturer of rubber weatherstrip products for the

laboratory experience, and 8

automotive industry.

years of corporate staff support

* Implemented a red-yellow-green Cpk process monitoring system to

ready to support your company’s

communicate to quality and engineering personnel process status.

continuous improvement efforts.

* Created a communication format where all levels of the organization

reported out on all customer concerns. All levels and functions of the

CAREER HISTORY

organization were involved in the report out on a weekly basis.

* Aided productivity

improvements to allow plant to

reduce the number of hours

worked weekly from 40 hours to

32 hours.



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