Human Resources Customer Service
Resume:
kim allen-hubbard
**** ******** ****** ( Baltimore, MD 21244 ( abnc6b@r.postjobfree.com
Dedicated human resources professional with 10 years of experience and
expertise in recruiting, customer service, and policy/procedure
implementation.
SUMMARY OF QUALIFICATIONS
. DILIGENT PROFESSIONAL WITH EXCEPTIONAL WORK ETHIC PROVIDING HIGHEST
LEVELS OF PRODUCTIVITY.
. Skillful in implementing creative advertising and marketing campaigns to
recruit qualified professionals.
. Outstanding communication skills with ability to successfully interact
with individuals at all levels and sensitivity to handle confidential
matters.
. Extensive knowledge of recruiting and retention practices, employment
regulations, and benefits administration.
. Excellent relationship manager resolving issues effectively and bringing
about positive outcomes.
. Quick learner with ability to adapt quickly to new situations.
. Proficient in Microsoft Office, ACT!, eRecruiting, and Peoplesoft.
Professional Experience
HUMAN RESOURCES RECRUITER 2008-2009
maryland general hospital Baltimore, MD
Community hospital with more than 500 physicians and 1,500 employees.
. Directed recruitment for medical and administrative positions in 23
hospital departments; identified candidates, participated in
interview/selection process, and coordinated new hire orientation.
. Initiated creative strategies to attract qualified candidates in timely
and cost effect manner, including targeted advertising, employment open
houses, career fairs, and direct mail campaigns.
. Verified candidate licensure, transcript, and reference materials and
conducted initial interviews, recommending qualified candidates for
further consideration.
. Teamed with management to determine appropriate starting salaries
according to compensation guidelines and coordinated relocation
assistance and sign-on/retention bonus process.
. Ensured adherence to company vision/mission, government laws, and hiring
regulations throughout entire recruitment process.
. Interpreted company employment, compensation, benefits, and employee
relations policies for employees and management.
. Compiled employee feedback data from multiple sources to identify company
issues and policies needing addressed.
. Served on Patient Referral Committee, providing patients and their
families with information on patient care.
senior recruiter 2007
intelistaf healthcare Owings Mills, MD
Temporary, short-term contract healthcare supplemental staffing company
which was liquidated upon purchase by Medical Network Staffing in 2007.
. Identified nursing and rehabilitation therapist candidates for 10 medical
facilities through resume mining, job fairs, and professional networking
events.
. Evaluated credentials, conducted interviews, and made hiring decisions
for field employees, documenting all relevant information in Employee
Tracking System.
staffing & career services recruiter 2006-2007
university of maryland - human resources services Baltimore, MD
Department supporting personnel hiring for School of Medicine and School of
Psychiatry.
. Created quality applicant pool through advertising, internet postings,
job fairs, professional associations, and community organizations.
. Screened applicants and referred appropriate candidates for available
positions, providing both internal and external applicants with guidance
on university hiring policies and procedures.
. Oversaw committees handling sensitive staffing issues such as layoff
issues, displacement/ reinstatement services, and student employment
programs.
. Trained employees and management on university hiring policies, as well
as state and federal EEO and Affirmative Action regulations pertaining to
hiring practices.
senior healthcare recruiter 1999-2005
careerstaff unlimited Towson, MD
Leading provider of temporary medical staffing.
. Managed all recruiting functions to identify contract healthcare
professionals for hospitals and medical facilities within Maryland, DC,
and Virginia.
. Participated in telemarketing initiatives, job fairs, open houses, trade
shows, and site visits to identify potential customers and clinicians.
. Forged positive relationships with appropriate decision-makers to
determine credit approval and negotiate new customer bill
rates/contracts.
. Resolved employee management and payroll issues for long-term, short-
term, travel, and direct placements.
. Educated new employees on benefits package and compliance/HIPPA policies
and procedures to be followed.
. Led team of three professionals in absence of branch manager; analyzed
branch sales, profit/loss, and product trends.
. Furthered human resources knowledge by participating in corporate-
sponsored recruiting and sales and marketing professional development
seminars.
Education
BACHELOR OF ARTS IN HISTORY
university of baltimore, Baltimore, MD
ASSOCIATE OF ARTS IN RETAIL MARKETING
PHILADELPHIA INSTITUTE OF ART, Philadelphia, PA
MASTERS OF ARTS IN HUMAN RESOURCE MANAGEMENT
ASHFORD UNIVERSITY, Clinton, IOWA
Expected Graduation - December 2010
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