Sarah Brashaw abnbx4@r.postjobfree.com

*** *. ****** **. **********, MI 48732 Phone: 989-***-****

I am an accomplished professional and a college graduate with 16 years of

practice and experience in multi-cultural environments. I consider myself

to be an ethical leader with enhanced interpersonal and intrapersonal skill

sets and firmly believe people are an organization's most appreciable

asset. I believe that my greatest asset is being able to organize and

motivate different people to a common goal.

Competencies

. Operate with a authoritarian and participative leadership style

. Ten year plus of successfully managing change in the workplace through

coaching and developing

. High level of emotional intelligence competencies

. Passionate, strategic planner that excels in implementation and

execution of strategy initiatives

. Business owner with exceptional working knowledge of leading and

managing business operations

Professional Summary

. Sales, Project, Operations, Budget, Administration and Relationship

Management

. Corporate Training/Human Resources/Recruiting/Hiring/Performance

Evaluation/Teambuilding

. Public/Community Relations, Communications, Presentation Skills

. Manufacturing Leadership, Labor Relations, Negotiation & Inventory

Management

Education

Bachelor of Business Administration

Northwood University, Midland, MI

Associate in Business Studies in Accounting

Delta College, University Center, MI

Experience

Assistant Manager

10/03-Present, American Eagle Outfitters, Saginaw, MI

. Responsible for the retail management and assist in merchandising.

. Assists the manager and responsible for opening and closing the

store.

. Conduct interviews, hire and train the new candidates and existing

staff.

. Plan, develop and coordinate events and promotional campaigns.

. Direct all the operations of sales floor and prepare reports for

daily sales.

. Handle the inventory control. Accounts, maintain functions and

merchandising.

. Handle the customer queries and cash controls.

. Provide best customer service.

Store Manager

10/97-12/03, Blockbuster Video, Saginaw, MI

. Led and managed the staff.

. Maintained and controlled expenses within the allowed budget.

. Suggested new products and increased sales on an average of three

percent.

. Excellent written and communication skills with customers and

employees.

. Received excellent mystery shop scores.

. Received rewards for completion of training programs.

. Recruited and trained new candidates and existing staff.

. Responsible for all the human resource files for the store.

Customer Service Representative

01/00-12/00, National City, Saginaw, MI

. Handled deposits and withdrawals.

. Managed and suggested new accounts that generated revenue.

. Resolved and research concern problems.

. Balanced and sold money to the Federal Reserve.

Accountant Intern

01/96-09/96, Campbell, Kusterer, & Co. PC, Bay City, MI

. Balanced the financial spread sheets for the company.

. Audited and recorded financial statement.

. Collected and researched data during the audit process.

. Managed the office whiles answering the customers concerns.

. Generated financial reports.

Guest Service Manager

09/93-12/96, Holiday Inn, Bay City, MI

. Arranged and made travel arrangements for guests.

. Developed customer service skills.

. Checked in/out guests and handled any concerns and questions.

. Managed and directed staff members to achieve hotel standards.

Career Accomplishments

. Business Leader

. Loss Prevention Training Program

. Highest Rated Mystery Shop Scores

. Record Sales Day Achievement

. Excellence Sales Performance

. Excellence Credit Card Performance

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