Customer Service Administrative Assistant

Shavon Hughes

**** ***** ***** ******, ** *****

(Cell) 678-***-**** Email: ********@*******.***

Objective: To obtain a position with a company that has opportunity for

personal and professional growth.

Experience: Sprint Atlanta, GA

Business Customer Service 06/2008-Present

. Provided 1st level troubleshooting for wireline

customers

. Opened trouble tickets for customers with technical

issues

. Assisted customers with open tickets by providing status

and fix action

New Healthcare Mgmt. Group Atlanta, GA

Call Center Supervisor. 11/2006-06/2008

. Answered escalated calls from irate providers and

members.

. Processed call center stats on a daily basis for

executive management.

. Trained and developed CSR's to the standards of the call

center

. Monitored CSR's call to ensure accuracy of information

given

. Submitted Excel reports daily to management.

New Healthcare Mgmt. Group Atlanta, GA

Provider Relations Rep 05/2006-11/2006

. Answering incoming calls from providers and members.

. Assisting members with their benefits and how they work.

. Assisting members with locating providers.

. Processed medical claims

Enraf Fluid Technology Roswell, GA

Administrative Assistant/Marketing Coordinator 06/2005-

05/2006

. Maintained all literature related to company and its

products.

. Served as 1st point of contact to President and VP of

company.

. Responsible for all paperwork pertaining to shipment of

products.

. Backup coverage for front desk answering multi-line

switchboard.

Ryla Teleservices Woodstock, GA

Customer Service Rep 03/2002-04/2004

. Business to Business calls regarding business credit

reports and profiles.

. Advised business owners on how to maintain good credit

ratings.

. Sold products to business owners to help them increase

their revenue.

Education Nassau Community College Garden City, NY

1997-2000 AA Liberal Arts

Skills Proficient in Microsoft Office; type 50+wpm; strong

communication skills both verbal and written; ability to

multi-task

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