Sales Customer Service

Trinity M. Vanover

**** *********** **. ********, **** 45377 937-***-**** ************@*****.***

OBJECTIVE: Sales Professional who takes pride in the ability to take a project and design a

creative solution while minimizing both project costs and environmental impacts.

EDUCATION:

• Graduate of Vandalia-Butler High School, S. Dixie Dr., Vandalia, OH 45377

• Sinclair Community College, 444 W. Third St., Dayton, OH 45402 Completed 98 of 112 credit hours needed to

attain an Associate’s Degree in Criminal Justice.

EXPERIENCE:

Groundscape Maintenance LLC May 2009 to October 2009

P.O. Box 546

Tipp City, Ohio 45371

POSITION: Landscape Design Consultant

DESCRIPTION:

• Design, Manage personnel, Install work sold, customer relations, Bidding/Estimating and Profit margins

• Site analysis, evaluation and design of hardscape and landscape projects.

• Estimating, bidding and managing of hardscape/landscape projects.

• Individual sales for landscape installation over $60k in 3 Months

• Coordinate inventory for jobs.

• Managed several out-of-state subcontractors and on-site crew members.

• Commercial snow removal and salting.

• Operating Bob-Cat/Skid Steer

• Grading using laser level

• Setting/Installing drainage systems

EXPERIENCE: January 2009 to

Present

1st Metropolitan Mortgage

4050 Executive Park Dr.

Cincinnati, Ohio 45232

POSITION: Loan Officer

DESCRIPTION:

Contact the client after reviewing information (provided by the initiator) to discuss their personal needs

•

in order to provide them with a loan that best suits them.

• Run and review credit history, income, length of employment and seasoning of home.

• Work up a loan offer that most benefit’s borrower.

• Sell the loan.

• Work with client one on one so they do not have to deal with more than one person.

• Assist borrower in locating required documents.

• Process and meet the conditions prior to funding.

Update foresight with all information and con log everything so that others can see status.

•

Order and review appraisals.

•

Submit completed loan to Funding.

•

Receive incoming calls from main line and input the data to create an application.

•

EXPERIENCE:

Paul Hemmer Companies October 2007 to December 2008

250 Grandview Ave.

Ft. Mitchell, Ky 41017

POSITION: Property Manager

DESCRIPTION:

• Ensure properties were maintained in a first class manner - Includes performing regular site inspections.

• Manage service providers to ensure top quality work is performed in a timely manner on properties.

• Establish schedules for routine site inspections and maintenance specification standards clients.

• Ensure proper water management procedures are in place for all properties.

• Meet with customers on major projects/issues at all properties.

Meet regularly with Property Management group to understand needs of operations team.

•

Implement customer service programs.

•

Manage financials to established budget and forecast - Monthly analysis and explanation of variances.

•

Review and approve invoices for expenditures.

•

Preparation and management of necessary paperwork for approvals - Includes Requests for

•

Authorization (RFA's), property bid packages and contracts.

Assist in the training, coaching, mentoring of Landscape Coordinator.

•

Maintained 65 properties total estimated contracts over 1 million per year.

•

Generated over two hundred thousand in extras, not pertaining to contract.

•

EXPERIENCE:

Peter Wimberg Landscape Co. August 2005 to

August 2007

5401 Hetzell St.

Cincinnati, OH 45227

POSITION: Director of Landscape Installation/Sales

DESCRIPTION:

• Competitively competed in residential landscape market and succeeded.

• Site analysis, evaluation and design of hardscape and landscape projects.

• Managed 15 employees/3 crews.

• Maintained company/individual sales goals for 2 years consecutive.

• Estimating, bidding and managing of hardscape/landscape projects.

• Individual sales for landscape installation over $800k in 2 years (Residential Sales).

• Managed 10 out-of-state subcontractors and on-site crew members.

• Commercial/Residential snow removal and salting.

CERTIFICATIONS:

• Interlocking Concrete Paver Institute (ICPI) Certified

• National Concrete Masonry Association (NCMA) Certified

• Fork Lift Certified "1998"

• Bob-Cat (Skid Steer) Certified "2005"

• Certified Unilock Installer

• Certified Pavestone Installer

• Certified Allen Block Installer

• Certified Paverlock Installer

REFRENCES UPON REQUEST.

Contact this candidate