Manager Customer Service

Anthony P. Iacampo

*** **** ******** ***** ****: 614-***-****

Columbus, OH 43214 ********@********.**.*** Cell: 614-***-****

Operations Management : Team Leadership : Performance Improvement

"Your managerial style-marked by dynamic leadership and the ability to

plan, organize, direct, and control-is to be commended."

o Demonstrated solid management strengths while leading expansive teams and

operations-recognized for leading cost-effective, quality- and customer-

centric operations for Rockwell International and an exclusive high-end

residential landscaping service in Central Ohio.

o Keen ability to rally troops, build camaraderie, and drive achievement of

performance goals-hands-on and trusted manager aware of what it takes in

the field to support management directives.

o Strong problem-solving, organizational, and multitasking skills foster

skillful strategic planning-leverage refined business and operations

skill set to plan and implement courses of action.

Select Professional Highlights

Operations Leadership: Developed and managed operations including directing

budgeting, purchasing, labor forecasting, scheduling, production, project

management, quality control, and customer service.

Turnaround Management: Selected for a special engagement with Rockwell

International to turn around engineering-to-production workflow in a

California assembly plant. Within 18 hours of arrival, diagnosed key issues

and started implementing corrective actions to achieve 100% of deliverables

within 8 months.

Cross-Functional Collaboration: Partnered with Engineering, Quality

Assurance, and Manufacturing reps to identify the root causes of

operational concerns and implement best practices to ensure continuous

performance improvement and complete regulatory compliance.

Strategic Planning: Created and deployed short- and long-range business

strategies based on keen insight into market and industry trends and the

goal of differentiating offerings from the competition.

Territory Expansion: Charged with bringing a "Top 100" landscape company to

Central Ohio, launching its Columbus operation, and quickly building

business through account acquisition and development.

Team Leadership: Recruited, selected, trained, and motivated team members

to execute best practices, comply with established policies and procedures,

and strive to exceed expectations on every occasion.

Professional Experience

The I Group, Inc. - Columbus, OH 1999 - 2009

Owner

Conceptualized, launched, and managed a premiere landscaping service

specializing in serving the needs of high-profile clients and their

estates. Developed the operating and administrative infrastructure,

identifying and implementing best practices to maximize efficiencies.

Recruited, trained, and mentored a committed team of 13+ to assist with

project execution and customer care. Planned and managed all procurement

efforts.

Selected Accomplishments:

. Forecast resource requirements, assembling three specialized crews

to respond to specific customer needs; oversaw project execution to

ensure achievement of all deliverables.

. Secured industry partnerships to guarantee clients were provided

with the best products, positioning The I Group, Inc. as a concierge-

like service.

. Cultivated revenue solely through repeat and referral business-never

needing to allocate funds to marketing-by providing clients with

exceptionally dedicated and skilled service.

. Grew a zero-based business to sustain annual sales of $.5 million,

managing an average of 20 clients and winning 6-figure projects.

Anthony P. Iacampo - 2 Home: 614-***-**** ( Cell: 614-***-**** (

********@********.**.***

The I Group, Inc. - Continued

. Diversified service offerings to successfully navigate non-peak

seasons, directly responding to customers' needs and engaging in

numerous commercial projects.

. Prepared for and executed landscaping contracts for special events;

invited to participate in preparations for a $300,000 wedding and

managed season-long projects of $80,000-$100,000+.

Yardmaster of Columbus - Blacklick, OH 1992 - 1998

Residential Sales Representative

Recruited to bring the company's horticulture business to the Central Ohio

market, building brand equity in a new region for one of the top 100

landscape companies in the U.S. Trained and supervised all field crews

ranging from 2 to 10 individuals, fostering a sense of camaraderie and

teamwork to facilitate achievement of project goals on time and within

budget. Gained foundational experience in the horticulture business,

demonstrating self-initiative while mastering design and installation

techniques.

Selected Accomplishments:

. Doubled sales by successfully winning key, high-end residential

accounts, retaining clients throughout tenure, and marketing value-

added installation and maintenance programs.

. Surpassed annual revenue and client retention targets by securing

the trust and respect of clients, serving as a consultative partner

in defining landscape needs and owners' preferences.

Anthony's Landscaping and Lawncare Company - Columbus, OH 1988 - 1991

Owner

Gained foundational experience in the residential lawncare business,

growing a strong client portfolio. Retained multiple accounts throughout

subsequent engagements.

Rockwell International - Columbus, OH 1982 - 1988

Final Assembly Operations Manager

Performed and supervised highly complex aircraft assembly tasks, ensuring

complete compliance with standard operating procedures and regulatory

guidelines. Managed a team of up to 40 in driving the achievement of

quality control and assurance goals. Liaised with internal and external

stakeholders during assembly and QA review processes. Developed detailed

daily briefings to inform the executive team, including Pentagon

representatives, of progress and potential barriers to project completion.

Selected Accomplishments:

. Managed the final assembly operations area for the B-1B prior to

shipment, leading an entire team in accomplishing objectives and

producing deliverables on time and within budget. Served as the

youngest operations manager on a major A/C program.

. Received the Superior Management Award and named Supervisor of the

Month for consistently demonstrating the drive to go above and

beyond, exceeding performance expectations, and being committed to

cost-effective, on-time operations.

. Addressed, corrected, and completely turned around poor-quality, low-

productivity stations, and was commended for the ability to make

"dramatic" improvements within 60 days.

. Took the initiative to cross-train department employees to improve

flexibility and facilitate the movement of personnel according to

production needs.

. Fast-track promoted, holding increased levels of accountability from

initial hire as an Aircraft Assembly Mechanic (82), to Final

Assembly Operations Supervisor (82-83), to Special Assignment

Operations Manager (83-85), and Final Assembly Operations Manager

(85-88).

Foundational experience gained in the aviation field while spending four

years on active duty in the United States Navy, and while in high school

working in the construction field for All Crane Rental.

Education

Aviation Maintenance - Columbus State Community College - Columbus, OH

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