Quality Assurance Manager
Resume:
CAROL A. PAGLIARO
STATEN ISLAND, NEW YORK, 10306
FEBURARY 5, 2010
Dear Sir:
I am submitting my resume for consideration in regard to your
position of Director of Laboratory.
As indicated in the enclosed resume, I have developed a broad
background in the management and administration of medical services through
positions of increasing responsibility within diversified settings. With
the additional skills which I have acquired through my present position of
Corporate Manager at Continuum Health Partners I feel that I am ready to
achieve the next step in my career.
In my present position I have successfully implemented and maintained
a multi-Hospital System's Point of Care Program in a survey ready state for
JCAHO, NYSDOH, and CAP regulatory compliance requirements.
I am a founding member of the St. Lukes-Roosevelt Hospital Operation
Committee which was formed to enhance our regulatory compliance. This has
been very successful since its inception and has become a positive a bridge
between the laboratory and clinical services.
As a manager and administrator, my strengths center in my ability to
supervise others and maintain a smooth running operation. I succeed in
encouraging staff productivity and job commitment within both clinical and
clerical staff members. I offer the ability to facilitate change and
achieve goals through administrative and interpersonal channels.
As an employee, I am highly reliable, flexible, and am able to
maintain efficiency under demanding conditions. I enjoy assuming new
responsibilities and can be relied upon to represent your organization with
professionalism.
At present, I am seeking a position which will fully utilize my
combined skills and education while providing me with new and absorbing
challenges. I would appreciate meeting with you at your convenience.
I can be reached at 646-***-**** (cell) or 212-***-**** (work).
Thank you for your consideration
Yours truly,
Carol A. Pagliaro, MPA, BSMT
CAROL A. PAGLIARO, MPA, BSMT
85 Locust Avenue
Staten Island, New York, 10306
Summary Offering over 30 years of progressive experience in
medical technology, operations
management and administration
gained within "state of the art" facilities.
Qualifications Career performance reflects strengths in
personnal supervision and staff development. Possess excellent
technical and supervisory skills
resulting in a smooth running delivery of services. Ability to maintain
efficiency and composure within
a high pressure environment.
Credentials Licensed Clinical Laboratory Technologist New York State
Department of Health.
ASCP eligible. CAP Inspector
Certified.
Selected Developed and implemented a Point of Care
Testing Program for a major hospital system in
Achievements N.Y.C. Initiated and successfully
implemented new POCT Glucose System for major medical center in
central New Jersey. Conducted
all staff training for Point of Care Testing. Developed and maintained
Quality Assurance Program for
the laboratory. Planned, developed, and implemented the phlebotomy
training program for the
Patient Focused Care program consisting of 1,200 nursing professionals.
Created
course outline and curriculum
for a 2 day inservice, classroom and clinical training program to augment
the hospitals multi-skilled
workers initiative. Served as the programs' Technical Coordinator and
primary
trainer.
Professional CONTINUUM HEALTH PARTNERS, N.Y.C., N.Y.
Experience Corporate Manager, Point of Care Testing,
December, 2001 to Present
Developed, implemented, and
manages all administrative and clinical operations of an integrated Point
of Care Testing Program at all
Continuum facilities, which include five major hospitals and over 100
offsite clinics and physician's
offices. Annual test volume is over 2.5 million. Standardized all point of
care
procedures, reagents, and test
kits to achieve the maximum cost saving to Continuum. Conduct evaluations
of new instruments and test kits
for the laboratory, hospital units, and offsite centers. Developed new
QC/QA/QI Programs in accordance
with JCAHO, NYSDOH, and CAP regulations for all Point of Care
Testing. Work closely with
Nursing Education and Medical Services to develop and implement
training and competency programs
for all nursing staff and medical residents. Permanent member of the
Ambulatory Department Compliance
Committee and the Hospital Operations Committee.
Implemented connectivity
software package for point of care testing to enable the posting of patient
results
to the electronic medical record
as well as to recover any possible reimbursement for testing. Have
successfully completed all
JCAHO, NYSDOH, and CAP surveys and inspections.
STATEN ISLAND UNIVERSITY HOSPITAL, Staten Island, New York
Supervisor - General Laboratory, May 1999 to October 2001
Directly managed all aspects of laboratory operation for a
600 plus bed facility including Stat Lab and
Phlebotomy Services. Monitor
work flow and computer operations for main hospital laboratory. Technical
Advisor for laboratory, nursing,
and medical staff. Conduct inservice training in accordance with
department, hospital, CAP, and
JCAHO regulations. Prepare department staff schedules.
Conduct special QA projects
including West Nile Virus study with NYSDOH.
SOMERSET MEDICAL CENTER, Somerset, New Jersey
Quality Assurance Manager, September 1997 to May 1999
Responsible for all laboratory quality assurance and
quality control programs.
Manager for all point of care testing for facility.
Instituted and managed state of the art computerized point
of care glucose system.
Conducted all in house training and proficiency testing for all point of
care tests.
Managed all hospital phlebotomy services. Engaged in cost
analysis and projections to develop, monitor
and allocate $750,000
operational budget.
Carol A. Pagliaro OVERLOOK HOSPITAL, Summit, New Jersey
Page 2 of 2 Assistant Manager, Phlebotomy, May 1995 to August 1997
Managed hospital wide
phlebotomy services for 500 bed facility as well as outpatient and PAT/SDT
laboratory services. Created
and implemented training programs regarding advances and new procedures
in phlebotomy services.
Conducted hospital wide inservices and competency testing of new employees.
Interviewed, trained and supervised 15 employees,
conducted annual evaluations.
UNION HOSPITAL, Union, New Jersey
Laboratory Section Chief, March
1993 to March 1995
Oversaw operational and
technical management of the department; interfaced with physicians, nurses
and
unit clerks for the coordination
of laboratory services. Supervised and trained staff including
technologists,
phlebotomists, and couriers.
Prepared staff schedules for evening and night shifts. Conducted staff
meetings. Developed and
implemented inservice training for quality assurance, safety, and disaster
drills.
MONMOUTH MEDICAL CENTER, Long Branch, New Jersey
Emergency Laboratory Services Supervisor, May 1989 to
March 1993
Directed and managed all laboratory functions. Involved
extensive use of Cerner computer system.
Engaged in technical
troubleshooting and problem solving in the maintenance of laboratory
services. Trained and supervised a staff of ten
consisting of technologists, phlebotomists, and computer operators.
Prepared staff schedules and
monitored work performance.
ROCHE BIOMEDICAL LABORATORIES, Raritan, New Jersey
Senior Technologist, September 1979 to May 1989
Selected to manage paternity testing for the N.Y.C.
Responsible for supervising technical and support staff
within 6 facilities including
patient service centers and stat laboratories. Interacted with Account
Managers
and Sales Representatives to
coordinate clients' laboratory services and to ensure timely and accurate
results.
Initially employed as a Microbiology Technologist with
experience in Bacteriology, Parasitoly, Mycology.
Education Seton Hall University, South Orange, New
Jersey
MPA in Health Care Policy and
Administration, December 1998
Brooklyn College, Brooklyn,
Brooklyn New York
Bachelor of Science in Health
Science, Cum Laude, 1979
New York City Community College, Brooklyn, New York
Associate of Applied Science in
Medical Technology, 1970
Computer Proficient in the use of Cerner, Meditech, and Pathnet,
Soft, RALS Computer Systems,
Technical Well versed in the use of Coulter, Kodak 750, Cobas, MLA,
Cliniteck, Accu-Chek
Skills Knowledgeable in the use of Windows, Powerpoint,
Outlook, Excel
NYS License # 003519
Professional and personal references available upon
request
Contact this candidate