Robert W. Touchette

***** ***** ********* *****

Oro Valley, AZ

85737

520-***-****

abnbrd@r.postjobfree.com

I am a dynamic, experienced business management executive seeking an

opportunity to lead and shape the future growth of an organization. I

achieved award winning results as a General/Regional Manager by building

exceptional, highly motivated sales and operations teams that continually

drove revenue and improved operating efficiencies which produced

unprecedented profit margins.

CORE COMPETENCIES

ENTREUPERNERSHIP: Auto Trader Magazine fostered a culture of "owning the

business". I held the authority and responsibility for personnel

management, process development and ultimately financial performance. The

corporate structure was de-centralized and encouraged innovative,

independent thinking to increase revenue while maintaining company values,

inventing and implementing procedures and providing superior returns.

LEADERSHIP: Maintained profit margin as the auto industry suffered its most

difficult economic downturn in decades. I achieved these results through

reorganizing the sales team for more efficiency, effectively controlling

operational expenses and introducing new product launches leading to

increased revenue growth.

BUSINESS DEVELOPMENT / SALES MANAGEMENT: 13 plus years of successful

business to business and business to consumer sales. Extensive sales team

building and new client acquisition expertise as demonstrated in the online

/ print publishing business. Successfully hired, trained, developed, and

coached sales teams which exceeded goals and repeatedly produced award

winning results.

EMPLOYMENT HISTORY

Dominion Enterprises (Formerly COX Auto Trader/Trader Publishing Company)

1999-Present

Norfolk, VA; Privately held; online and print advertising, publishing;

5,001-10,000 employees.

Regional Manager - West, 2008 - present

Successfully lead a team of 11 direct reports and managed profitability,

strategic initiatives, operational performance and retail sales to major

convenience store chains such as 7-11, Circle K, Valero/Diamond Shamrock &

AM/PM in markets covering Texas, Arizona, California, Oregon and

Washington. Reported to the Vice President and accustomed to communicating

at all levels in our organization.

. Increased revenue in excess of $628,000 annually by expanding customer

base beyond our internal customers to outside, third party publishers.

The addition of our first external customer increased our value to

retail partners and significantly offset existing recurring

operational costs.

. Decreased payroll expenses $1.37MM annually, achieved these results

through reorganization, consolidation of duties and improved

efficiency of delivery staff.

. Outperformed the other two regions in profit margin and net profit.

District Manager, 2006 - 2008

Managed sales, operations and P&L responsibility for a $20MM+ business

comprised of three markets Phoenix, Tucson and Albuquerque. I created teams

that increased sales and exceeded operational metrics. Developed people for

the next level, improved market share and provided extraordinary returns

for advertisers.

. Consolidated call center operations into Phoenix call center which

reduced payroll and improved profit margin. Generated the highest

profit margin out of 72 other markets.

. Reorganized sales management team and redeployed sales team to reduce

payroll by 29% and improved profit margin during period of declining

revenue associated with automotive market collapse. Achieved profit

goals while experiencing unprecedented revenue/sales setbacks.

. Created, developed and launched new product (direct mail piece) which

generated in excess of $288,000 annually and produced a 54% profit

margin.

General Manager, 2001-2006

Overall P&L management of Tucson Auto Trader. Successfully grew sales and

improved operations while upgrading the quality of staff. I recruited,

hired, trained and developed an entirely new staff resulting in award

winning performance in years 2004 - 2006. I received awards for sales

growth as well as operational performance which were given to the staff for

their hard work and dedication.

. Transformed Tucson Auto Trader from $600,000 in revenue and a

negative net operating margin in 2001 to a 32% net operating margin on

$3MM+ in revenue during fiscal 2006.

. Grew retail accounts (convenience stores) by 24% from 2002 - 2004.

. Increased customer base from 32 customers to 109 customers and grew

average weekly customer spend from $312.00 to $529.00.

Private Party Advertising Manager, 2000 - 2001

Lead the Auto Trader Magazine private seller advertising team, a multi-

million dollar department, consisting of 3 direct reports and 65 employees.

Managed inbound, outbound call centers and a team of outside field

representatives. Developed and implemented metrics to measure calls

answered per hour, sales per hour, average call time, and active logged in

time. Used the information to increase the quality and effectiveness of

the staff.

Advertising Sales Representative, 1999 - 2000

Sold Auto Trader Magazine advertising to automobile dealerships, made cold

calls, presented advertising solutions and closed sales.

. Increased annual sales 200% by selling new product to contractors.

. Sold pioneering multi state program to Tuffy Auto Service Centers

promoting vehicle inspection program in Ohio, Michigan and Florida

which generated more than $100,000 in sales.

. Sold Checker Shucks Kragen Auto Parts an advertising package promoting

their engine replacement program, the first of its kind, which

increased weekly sales in region by 12%.

Payless Cashways 1996 - 1999

Chandler, AZ; Publicly held, building materials and lumber; 5,001-10,000

employees

Outside Sales Representative, 1996-1999

Daily prospecting, cold calls and presentations to building contractors,

schools, State of Arizona prisons, remodelers and property management

companies. I grew my business by increasing customer base through

relentless cold calls and unwavering persistence.

Bryan Cave, LLP 1991-1996

Top 25 privately held Law Firm, specializing in products liability and

employment law defense

Certified Legal Assistant

Planned, organized, attended and participated as a key part of Trial team

in the defense of McDonnell Douglas's litigation arising from the 1989 DC-

10 air crash disaster in Sioux City, Iowa.

EDUCATION

B. S., Business Management, University of Phoenix

A.A.S., Legal Assisting, Phoenix College

United States Navy

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