Manager Quality Control

Milo L. Loop

**** ***** ******** **** ( Rochester Hills, MI 48306 ( 248-***-**** (C)

( *****@*********-**.***

Management

Customer Relations / Leadership / Strategic Partnerships

Talented, results-producing manager with a proven track record of driving

revenue and profit growth using strategic skills which support business

goals and objectives. Solid leadership skills; adept at communicating with

management, vendors, and internal departments to coordinate overall

business efforts.

Operational Strategic Planning Business Operations

Customer Relations Project Management

Budgeting & Forecasting Team Building & Motivation

Productivity Improvement Sales/Business Development

Professional Experience

vice president OF pRODUCTION, Office Manager, 2009 - Present

SIGNATURE RM - Mortgage Lender - Bloomfield Hills, Michigan

. Responsible for the daily operations.

. Provide daily updates of loan status, rate locks and assist loan

officer with client needs.

. Organize loans for Accounting, Processing, Underwriting and Closing.

. Manage computer systems, marketing, developed seminar presentations

and advertising campaigns.

. Updated and maintained website, company blog and ad word campaigns.

. Customize Customer Retention Management (CRM) software to help staff

track and maintain leads and applications.

. Manage all business related cost by overseeing accounting, cash

management and bookkeeping functions through financial statements.

Vice President of Milford-PW Retail and LpO Production, 2007 - 2008

AMERA MORTGAGE - Mortgage Lender - Milford, Michigan

. Negotiated, transitioned, and directed team of 20 from Pathway

Financial to Amera Mortgage

. Develop a continuing marketing plan.

. Engaged in product placement.

. Assist loan officers with closing loans by providing guidance for

appropriate programs.

. Provide and manage lead sources.

CHIEF EXECUTIVE OFFICER, 2000 - 2007

PATHWAY FINANCIAL, LLC - Mortgage Lender - Southfield, Michigan

. Held full responsibility for all daily operations, supervising,

advertising & marketing, sales, investor relations, underwriting,

closing, compliance, quality issues, post closing and secondary marketing

divisions. Developed company policies and strategic plans; ensured

workflow and production efficiencies throughout loan cycles.

. Managed over 200 employees and 30 branch offices in Southeastern Michigan

and Florida, propelling the company to the 6th largest residential

mortgage originator in the State of Michigan; produced volume average of

$350 Million per year.

. Maintained awareness of changes in the industry and introduced new

programs/strategies and regulatory action.

. Planned, developed, organized Pathway Financial LLC's fiscal function and

performance

. Commanded the development of Pathway Financial LLC's plans and programs

as a strategic partner.

. Collected payments from customers, balanced accounts, posted payments,

escrows and principle payments.

. Very well versed in product and program development.

. Collaborated with Human resources with hiring, training, directing and

evaluating employees in the development and annual maintenance of

compensation programs.

. Crafted procedure manual for closing/post closing/secondary marketing

department and assembled quality control procedures for reviewing

closed loans.

. Enhanced and implemented policies and procedures to improve the

overall organizations effectiveness.

. Managed all business related cost by overseeing accounting, cash

management, inventory tracking, and bookkeeping functions through

financial statements.

. Ensured company assets were protected by reviewing corporate insurance

liability ensuring proper coverage.

. Provided technical and financial advice to vice president and managers

within the organization.

. Developed cash flow projection procedures and reporting mechanisms

which included a minimum cash threshold to meet operational needs.

. Sold loans in secondary market for best price available to customers.

SECONDARY MARKET/POST CLOSING MANAGER, 1994 - 2000

CAPSTONE MORTGAGE CORPORATION- Mortgage Lender- Oak Park, Michigan

. Managed Bulk Loan Pools from $5 Million to $10 Million that were sold on

the secondary market

. Developed Quality Control Review process

. Managed Processing, Closing, and Computer Information Systems

. Developed an Access based warehouse tracking system

. Originated Loans

. Top Producer in Sales for 2 years

ASSISTANT FUNDING MANAGER, 1993- 1994

WORLD WIDE FINANCIAL- Mortgage Lender- Birmingham, Michigan

. Managed several warehouse lines totaling $50 million

. Managed outgoing and incoming wire transactions

. Developed spreadsheets for accounting for general ledger entries for

warehouse transactions

Education & Credentials

Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint,

Accounting, Outlook and Publisher; Macromedia Firefox and Dreamweaver;

Adobe Professional; Several Mortgage Applications

Bachelor of Science Degree, Accounting & Computer Science, Graduated 1992

Davenport University - Lansing, Michigan

Accounting & Computer Science, Attended 1986-1989

Michigan State University - East Lansing, Michigan

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