Customer Service Manager

Jatika Demetrius Dees-Lewis

*** **** ******* ****** * Sumter, SC 29150 * 803-***-**** *

abnbqe@r.postjobfree.com

Objective

To obtain a challenging position with opportunity and growth. To allow me

to demonstrate organization, customer service, communication, and team-

building skills. I am very friendly, professional flexible and versatile

when dealing with the public; well able to maintain composure during fast-

paced, sometimes hectic situations.

Skill Summary

*General Office Skills *Computer Knowledge *Customer Service

*Scheduling *Front-Office Operations *Cashier

* Banking *Patient Care Adviser *Payroll

*Marketing & Sales *Switchboard *Dispatcher

*Microsoft Word *Microsoft Excel *System 21

*OnQR&I *Direct Billing *Accounts Payable

*Accounting/Bookkeeping *Bill Pay *Guest Service Rep.

*Medical Terminology *Ordering Products *Shipping and Receiving

Work Experience

PEEDEE MEDICAL TRANSPORT- Sumter, SC

Dispatcher/ Patient Care Adviser (PCA); February 2009 to October 2009

Responsibilities consist of:

*Scheduling the patients pick-ups

*Switchboard

*Medical Terminology

*Call and Visiting all Patients

*Making shore Patients are pleased with the service that they are

receiving

*Making shore that Patients are visiting the Dr. and understanding

the situation

*Answering any questions or concern that the patient may have

HAMPTON INN SUMTER - Sumter, SC

Guest Service Representative / Office Manager; April 2004 to July 2008

Responsibilities consist of:

*Assist Guest with checking in & out of the Hotel

*Customer Service

*Scheduling

*Banking Deposits

*Marketing & Sales

*Switchboard

*Microsoft Word, Microsoft Excel, System 21, OnQR&I

*Direct Billing, Accounts Payable, Accounting/Bookkeeping

*Front Desk Manger and Trainer for all new employees

*Took Reservations

*Verifying credit cards authorization and taking in cash

BESTWESTERN & DAYS INN -Sumter, SC

Guest Service Representative, 2002 to 2004

Responsibilities consist of:

*Assist Guest with checking in & out of the Hotel

*Customer Service

*Scheduling

*Banking Deposits

*Switchboard

*Microsoft Word, Microsoft Excel

*Took Reservations

*Verifying credit cards authorization and taking in cash

*Trainer for all new employees

*Direct Billing

HANS BEAUTY SUPPLIES - Sumter, SC

Assistant Manager, 2001 to 2002

Responsibilities consist of:

*Customer Service

*Scheduling

*Banking Deposits

*Verifying credit cards authorization and taking in cash

*Ordering Products / Shipping and Receiving

Education

Cornerstone Christian Correspondence School

May 19, 2008

High School Diploma

Hobbies and Personal Interest

Running, watching movies, reading, computer games, and spending time with

family.

Reference

Available on request

Contact this candidate