Project Manager Management
Resume:
Robert Haslam, PMP
Eugene, OR *7403
abnbo9@r.postjobfree.com
PROFESSIONAL SUMMARY
Dynamic, results-driven Program/Project Manager/Technical Account Manager
with 12+ years experience defining and leading multi-million dollar, full
Software development life-cycle, business-critical projects. Skilled at
fault-remediation for persistent operational issues. Core expertise in
translating business unit portfolios into detailed IT programs and
projects. Oversee cross-functional teams of 70+ and initiate critical
improvements producing multi-million dollar savings.
. Entrepreneurial leadership style, translating challenges into
opportunities. Consistently delivers innovative solutions with
substantial bottom-line impact.
. Cultivates a positive work environment, promoting a spirit of teamwork
and idea sharing while optimizing individual contributions across
geographically dispersed teams and functional groups.
PROFESSIONAL EXPERIENCE
Independent Contractor, Cupertino CA 07/2009
to present
Ecommerce Program Manager
For a leading software and Fortune 500 company, Consumer Sales Program
Manager responsible for leading all business aspects of SDLC releases for a
new ecommerce platform with a project ROI of over 12 million per month and
processing revenue of over 1.6 billion a year. At client sites typically 4
days a week, mostly in Cupertino travelling from Oregon. Liaison with IT
and technical teams. Responsible for requirements traceability and
delivery. Partner with development and RTP teams on coordination of build
and instance strategies for testing and deployment. Provide on call
production support as Critical Response Team business lead for platform
launch and subsequent release launches including off hours. Capture and
report defect tracking, test script execution and other success metrics
accountable directly to Senior VP and IT VP and senior directors.
. Manage program team with 5 other program and project managers, including
local and offshore resources.
. Conceptualized and delivered User Acceptance Testing including defect,
triage, and consumption, and gating release to production.
. Partner with Product Manager team to capture and elaborate
requirements from Sales, Marketing, Customer Support, Supply Chain and
other platform stakeholders.
. Drive release to web strategy enabling new platform features, global
stores and functionality
. Program lead for UAT team overseeing 9 Ecommerce QA engineers, QA lead
and IT BA team
Key Accomplishments
. Delivered 2 overlapping releases while the platform had recently gone
live and with major product launches and store launches.
. Helped define document in re-engineer UAT, requirements elaboration,
data management, Release to Web and production support processes.
Symantec, Springfield OR
2004 to 11/2008
Program Manager/Service Manager 2006 to Nov 2008
Served as escalation point for endemic IT operational issues for Anti-Virus
publishing, CTO and Enterprise and Consumer Engineering teams. IT
Governance representative, promoting internal cross-functional technical
team collaboration. Created transition to operations artifact, including
governance, change management and configuration management documentation.
Delivered strategic planning for implementation of ITIL compliant service
catalog of IT services
. Evangelized IT requests from Product Engineering, negotiated scope and
resource allocation between IT Created strategic project intake estimates
for the CEO-1 level.
. Negotiated SLA and business services with internal customers.
. Mediated escalations of application and infrastructure issues to
resolution, from the VP level down to junior engineers.
. Built ticketing system in SharePoint for intake and prioritization of bug-
fixes, enhancements and service request from the user community.
. Defined and tracked Key Performance Indicators for operational
effectiveness.
Key Accomplishments
. Supervised SWAT team for resolution of operational issues for application
and infrastructure systems that process $2 billion of revenue annually.
. Delivered customized SharePoint based Knowledge Management solution/
collaboration portal for 2000+ community of Sales Engineers and Global
consulting- sun-setting rogue and outdated repositories while saving on
average 30 minutes per FTE per week.
. Led IT infrastructure re-build and data center migration of key build and
certification systems for creation of Anti malware definitions. The
content created by these systems helps produce over $750,000,000 in
revenue yearly.
. Winner of IT Team award and 3 A++ awards and other multiple financial
incentives awards.
Project Manager/ Internal Account Manager 2004 to 2006
Portfolio manager engaged in strategic planning of full life cycle
deployment of complex infrastructure and application projects, for
Enterprise Engineering, Customer Service and Sales Engineers teams.
Utilized Remedy, Perforce and PVCS for respective requirements and code
change management. Built and directed teams, including hiring resources for
project delivery and sustainability. Conducted business process and systems
analysis including creation of design and gap analysis artifacts and for
small systems acquired as part of M&A and being integrated into Symantec IT
standards. Authored strategic and detail level project plans, business
cases and project documentation.
. Oversaw IT portfolio, allocated work to 3 project managers for Security
Response, Managed Services, Availability and Chief Technology Office.
. Managed vendor deliverables and procurement process for content
management and knowledge management implementation projects
. Delivered Siebel CRM releases and Oracle 9.i upgrades.
. Helped build and manage team to create requirements and design for a
customized Oracle instance.
. Managed global requirements gathering and deployment of ATG knowledge
management solution for technical support and customer services business
units.
. Upgraded Content Management and Localization systems providing high
availability.
Key Accomplishments
. Spearheaded infrastructure and systems optimization program for
LiveUpdate content publishing that reduced publishing schedule times by
over 70%. The increased performance and reliability both secured and
enabled the growth of the $750,000,000 Enterprise Antivirus revenue
stream.
. Produced series of WAN and Internet optimization efforts and upgrades
vital for product development, allowing engineering resources stable and
timely access into IT Core systems.
Q Analyst, Bothell WA
2004
SOx Project Analyst
Conducted audits of PM BOK based project deliverables and processes for
Sarbanes Oxley (SOx) compliance. Led code reviews and established templates
on SOx processes. Trained staff on SOx processes and quality gate/audit
approach.
AT&T Wireless
1997- 2003
Project Manager 2001 to Oct 2003
Directed the full SDLC development, implementation and integration of large-
scale business/financial and risk management application projects. Oversaw
deliverables matrixed from 11 other project teams, 8 project managers &
over 70 team members.
. As product advocate engaged in strategic planning and
negotiated scope, schedule and cost of receivables
management work requests with executive planning boards.
. Led the creation of business and system requirements
using Rational methodology.
. Analyzed business requests for IT impacts, determined
rolling 5-year ROI for business cases, reviewed approved
projects for trusted and preferred data sources and
architectural compliance.
Key Accomplishments
. Championed then deployed a $3.25 million systems
integration project by deploying iterative Rational
approach that prioritized and fulfilled business
objectives while maximizing ROI and minimizing impacts.
. Coordinated delivery of $10 million client/server
version of an enterprise risk management system, on
schedule and within budget. In the first year, the
system saved $5 million in license fees and support
costs.
. Implemented a major process improvement initiative, saving $7 million.
Awarded Circle of Excellence, a corporate recognition program featuring a
trip to Hawaii.
Business/Systems Analyst 1997 - 2001
Spearheaded full life cycle IT projects. Gathered and documented system and
business requirements using UML based methodology. Conducted data mapping
and modeling for consolidation projects. Managed development and analyst
teams.
Key Accomplishments
. Pioneered database consolidation and standardization effort, reducing IT
support and hardware expenditures by $1.8 million annually.
. Took control of a stalled project to standardize CRM system credit and
adjustment processes. Work was adopted as foundation for a new enterprise
auditing process, saving over $12 million in the first year.
TECHNICAL BACKGROUND
Methodologies: ITInformationLibrary v.2 &3, PM Bok, Rapid Application
Development, Rational Unified Process (RUP), Rational, Requisite Pro,
Release Train, Agile Development, Tiger Team, SCRUM Master, ClearCase,
ClearQuest, Object Oriented Design Requirements, Software Development
LifeCycle, Saas70
Infrastructure: WAN compression and acceleration; network routing and
optimization Akamai content delivery, Google Search implementation.
Interwoven Open Deploy and Teamsite Content publishing.
Software: MS Project, MS Office, MS Access, MS PowerPoint, Visio, Mac OSX, SharePoint, Excel. Remedy,
Software Platform implementation: SharePoint 2003 & 2007, Siebel 6.5 and
7.0, ATG Knowledge, SupportSoft, GMS (for localization), Sugar CRM, Vasont
Content Management, Atlys, MacroCell, Orbit, Strata., Lotus Notes, TCS,
Teknekron, CentreVue, Mosaix
Database: Mapping, Maintenance, Standards Modeling, Dictionary,
Warehousing, SQL, Sybase, Oracle ERP.
Development/ Configuration: As Project Manager - PERL, C++, XML, .Net,
Apache, Cold Fusion, Visual
Basic Studio, SQL, J2EE, Java Servlets, OLTP, OLAP, Vitria,EIM, EAI, Ab
Initio.
PROFESSIONAL TRAINING/ AFFILIATIONS
. Graduate Certificate in Project Management from Steven's Institute
. ITIL Foundations Certification IT Service Management version 2 and 3
. PMP Certified
. Member of IT Service Management Foundation
. Member of PMI including IT and Telecom SIGs
. Member of Lane County Software Assoication
EDUCATION
Achieved Master's level competency in Cultural Anthropology Ph.D program,
University of Pittsburgh, Pittsburgh, PA.
BA - Russian Studies
Eckerd College St. Petersburg, FL.
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