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Technical Support Writer

Location:
El Cajon, CA, 92019
Posted:
March 09, 2010

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Resume:

Kari S. Gaudette

**** ******* ******

El Cajon, CA 92019

650-***-****

abnbmi@r.postjobfree.com

Education

University of California Davis, Davis, CA; B.S., Biological Sciences

Henry A. Jastro Scholarship

George and Marjorie E. Butler Scholarship

Luther and Marie Davis Scholarship

Henry W. Seale Scholarship

University of California Berkeley Extension - Technical Writing, Editing,

Molecular and Cellular Biology

IconLogic - Advanced Adobe FrameMaker 9, Adobe Illustrator CS4, HTML Basics

Grossmont Adult School Computer Lab - MS Word 2007, Excel 2007, PowerPoint

2007

Grossmont Adult School - Photoshop Elements 5

Professional Summary

. Eleven years of documentation experience.

. Proficient with Microsoft Word, Excel, PowerPoint and FrameMaker

. Experienced with Illustrator, Photoshop, HTML, DOORS, Adobe Acrobat,

Visio, NovaManage, Livelink, Agile, and Matrix One.

. Familiar with PageMaker, and Paint Shop Pro.

. Proficient with Windows XP

. Build rapport with personnel

. Compliant to protocols and procedures

. Interim Secret Security Clearance

. Give great attention to detail

. Keep meticulous records

. Well organized

. Prioritize work

Experience

Lockheed Martin, San Diego, CA May 2009 To July 2009

TECHNICAL ASSISTANT (3 MONTH CONTRACT POSITION)

. Took meeting minutes, published them within 24 hours; scheduled meetings

using Outlook.

. Facilitated action item completion.

. Edited CDRLs in MS Word.

. Consolidated PowerPoint slides.

Eastman Kodak, San Diego, CA

July 2008 To March 2009

SPECIFICATIONS TECHNICAL WRITER (8 MONTH CONTRACT POSITION)

. Wrote specifications documents for inkjet printers.

. Assisted with user manuals.

. Posted documents to Configuration Management.

. Made presentations for Call Center.

. Used MS Word, Excel, Visio, PowerPoint, Agile and FrameMaker.

Hospira, Inc., San Diego, CA

June 2007 To June 2008

REQUIREMENTS ANALYST (1 YEAR CONTRACT POSITION)

. Wrote requirements for software used for infusion pumps.

. Worked with Document Control to release documents by facilitating

documents sign-off cycle.

. Scanned Change Reports for submission to Document Control.

. Used DOORS requirements management software for requirements documents

and MS Word for change reports.

. Facilitated weekly cross-functional review team meetings.

. Investigate requirements documents.

. Used DevTrack to manage software change reports.

. Used Visio for flowcharts.

Lockheed Martin, San Diego, CA December 2006 To June 2007

TECHNICAL WRITER/EDITOR (6 MONTH CONTRACT POSITION)

. Wrote and edited documents from engineers for the defense/aerospace

industry using MS Word.

. Made PowerPoint slides with hyperlinks for weekly status meeting from

Excel spreadsheets.

Gen-Probe Incorporated, San Diego, CA July 2006 To October 2006

TECHNICAL WRITER (3 MONTH CONTRACT POSITION)

. Initiated documents into NovaManage.

. Redlined documents using Adobe FrameMaker.

. Created CD labels using Adobe Illustrator.

Celera Diagnostics, Alameda, CA March 2005 To June 2006

Senior Technical Writer

. Wrote and edited manufacturing QC specifications, batch records and

instruction manuals following cGMP guidelines from the FDA in the

areas of Hepatitis C Virus, Cystic Fibrosis, HIV, DVT (Deep Vein

Thrombosis), and Fragile X (products were classified as medical

devices).

. Worked with Document Control to release documents.

. Initiated documents into EDMS (Electronic Data Management System)

Livelink for electronic submission.

. Used MS Word, Acrobat and FrameMaker.

. Started as a contractor and was promoted to the permanent position

within two months.

Bayer Healthcare, Berkeley, CA January 2005 To February 2005

CONFORMANCE SPECIALIST (2 MONTH CONTRACT POSITION)

. Investigated and wrote reports on discrepancies that occur in the

Fermentation department (such as freezer malfunctions and bacterial

contamination) following cGMP guidelines from the FDA.

Genentech, South San Francisco, CA September 2004 To December 2004

TECHNICAL WRITER (4 MONTH CONTRACT POSITION)

. Prepared cGMP-controlled documents for commercial products.

. Developed process knowledge and relevant work vocabulary to support

Fermentation and Product Recovery.

. Attended and participated in team and document project meetings.

. Worked closely with SMEs, and independently prepared and revised

commercial product documents.

. Generated redlines using NovaManage for electronic submission.

. Reviewed and evaluated controlled documents for content, clarity,

scope and accuracy.

. Edited controlled documents to be consistent with current formats and

department style guides.

. Clarified and edited NovaManage.

. Wrote summaries/justifications for each revision to facilitate smooth

approvals and reviews to withstand external inspection scrutiny.

. Created and met document timelines (draft, initiation, and completion

dates).

. Recognized documentation issues and facilitated resolution by

providing input, proposing solutions, and bringing key

SMEs/stakeholders together to solicit information and reach decisions.

Nektar Therapeutics, San Carlos, CA January 2004 To August 2004

TECHNICAL WRITER (8 MONTH CONTRACT POSITION)

. Wrote and edited technical reports for FDA regulatory submission on

the topic of inhaled insulin (reports dealt with testing of the

medical device for delivery of insulin, air flow, environmental

response and insulin uptake in clinical trials) following cGMP

guidelines

. Created tables and graphs using Excel and Word

. Transcription checked data

. Contributed data to competition database, lab notebook database and

report tracking database.

University of California San Francisco - Department of Urology, San

Francisco, CA

STAFF RESEARCH ASSOCIATE I September 2002 To October 2003

Technical Writing

. Edited chapters for scientific book on hypospadias: formatted chapters

using Microsoft Word, made all chapters of the book consistent with

specific style.

Laboratory Work

. Did immunohistochemical staining (H &E, actin, etc.); performed

dissections of fetal rat bladders and stomachs; did surgery on nude

mice, sectioned paraffin blocks with microtome; ensured adherence to

EH&S guidelines; ordered supplies.

Applied Biosystems, Foster City, CA October 2000 To July 2002

TECHNICAL WRITER II

. Wrote and edited protocols, installation manuals, service manuals,

user bulletins, service bulletins, quick start guides, quick reference

cards, and user manuals in collaboration with manufacturing personnel,

engineers, marketing personnel and scientists.

. Prepared documentation plans for all documents.

. Prepared files for document control.

. Made PDFs. Used MS Word, FrameMaker, Adobe Acrobat, and Paint Shop

Pro.

Amersham Biosciences, San Francisco, CA July 1997 To October 2000

TECHNICAL SUPPORT SPECIALIST

Technical Writing

. Wrote documents for databases.

. Edited and wrote sole source justifications for electrophoresis

instruments.

. Wrote service and user manuals in conjunction with manufacturing

personnel.

. Used FrameMaker, PageMaker and Photoshop.

Technical Support

. Troubleshot for investigators via telephone, fax, e-mail, in-person

. Entered pertinent data into computer database

. Attended trade shows; write reports; maintained on-line Product Index

using HTML.

Hoefer Pharmacia Biotech, San Francisco, CA October 1992 To July

1997

SCIENTIST/LAB SAFETY OFFICER/TECHNICAL SUPPORT REPRESENTATIVE

Scientist

. Designed and initiated protocols for experiments; developed standard

operating and data management procedures

. Conducted experiments independently and in collaboration with

researchers (SDS-Page, IEF, gel analysis)

. Assisted with analysis of data

. Generated Excel graphs

. Brainstormed with team on development issues that arose.

. Organized beta testing of product prototype and designed

questionnaire.

Training

. Organized, prepared materials for, and conducted domestic and

international training and seminars for investigators and in-house

personnel in electrophoresis, IEF, and Western blotting.

Technical Writing

. Wrote user manuals.

. Wrote chapters, application notes and brochures for publication.

. Prepared reports, Excel graphs and PowerPoint overheads.

Technical Support

. Troubleshot for investigators via telephone, fax and in-person;

entered pertinent data into computer database; attended trade shows;

wrote reports; generated PowerPoint overheads.

Safety Officer

. Initiated and designed safety procedures for laboratory and other

personnel

. Developed data management procedures for hazardous waste, chemical

inventory and MSDS

. Monitored adherence of personnel to environmental and safety laws and

procedures; maintained records.

University of California Davis - Department of Nutrition, Davis CA July

1991 To October 1992

STAFF RESEARCH ASSOCIATE III

Undertook research projects on the molecular causes of diabetes

. Conducted research of scientific journals related to projects

. Consulted with fellow researchers and companies in the molecular

biology field to obtain information, products, probes and techniques

needed to conduct research

. Designed experiments in order to achieve research goals based on

current literature on the subject

. Supervised experiments to be executed by graduate students and student

assistants

. Prepared summaries, graphs and written reports of experimental methods

and results

. Wrote protocols for experimentation.

Set up and ran molecular biology lab

. Performed purification, experimentation and analysis of nucleic acids

. Extracted total DNA from bacterial and RNA from tissues

. Purified poly A+ RNA

. Made DNA probes and riboprobes

. Performed Northern blot analysis

. Analyzed tissues and preadipocytes

. Performed enzyme and protein assays on homogenates

. Analyzed autoradiographs by densitometry

. Modified and designed protocols as needed

. Performed cell culture and dissections.

U C Davis Department of Neurology, Davis CA December 1989 To July 1991

STAFF RESEARCH ASSOCIATE I

. Purified, experimented with and analyzed nucleic acids: extracted RNA

and DNA (chromosomal, plasmid and ssDNA for sequencing)

. Performed transfections and transformations with viral and plasmid DNA

. Propagated phages

. Determined phage titers and counted plaques

. Prepared and stored competent cells; prepared DNA molecular weight

markers

. Synthesized and purified oligonucleotides

. Performed ligations and restriction enzyme digests

. Prepared radiolabeled cDNA probes, gel electrophoresis (sequencing,

preparative and agarose); performed rat dissections

. Prepared media and reagents.

University of California Davis - Department of Microbiology, Davis, CA

June 1988 To December 1989

POST GRADUATE RESEARCHER I

. Was responsible for the smooth functioning of microbiology lab: kept

lab well-organized and well-stocked

. Trained lab personnel

. Notified EH&S for radioactive waste disposal

. Determined work priorities

. Designed, executed and analyzed experiments on bacteria

. Maintained stock cultures

. Performed RuBP carboxylase and PR kinase assays on host + symbiont and

purely bacterial cell free extracts;

. Performed DNA extractions to determine G+C ratios.

Organizations

. Member, Golden Key Honor Society

. Member, Phi Kappa Phi Honor Society

. Member, STC



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