Customer Service High School
Resume:
Akron, Ohio *****
330-***-**** Jeffrey B. Wiland
Objective To obtain a position in the field of Insurance, Customer
Service, Sales, or another applicable field. I have a
desire to continue learning and want to push my potential
as far as possible. To a further extent, I would like to
help my employer meet and exceed whatever goals they have
set forth. I am extremely determined to be a valuable
asset to my employer.
Experience
July 2007 - July 2008 Progressive Insurance
Mayfield Heights, OH
Subrogation Collector Agent I
Negotiate settlements with uninsured motorists and their
attorneys in the best interest of Progressive Insurance.
Provided guidance and customer service to Progressive
insured customers.
Correct errors made my claims representatives
Meet monthly collection goals
Managed a workload of over 500 claims.
August 2008 - Present Progressive Insurance
Mayfield Heights, OH
Subrogation Collector Agent II
Negotiate settlements with uninsured motorists and their
attorneys on complex claims. Claims handled include
animal clams, pedestrian claims, progressive insured
claims, and high dollar amount claims.
Trained new hires.
Helped develop new standard operating procedures for
collector positions.
Determined whether claims were worthy to send for civil
litigation.
Meet monthly collection goals
Managed a workload of over 1,000 claims.
Education 1998-2002 Tallmadge High School Tallmadge, OH
High School Diploma 3.4 G.P.A
2002- 2006 Kent State University
Kent, OH
Bachelor of Arts Justice Studies 3.0 G.P.A
June 2005 - July 2005 IMEC
Cuernavaca, Morelos, Mexico
Study Abroad
Interests I am very close with my family and love spending time with
them. I enjoy playing and watching a variety of sports
daily. I try to exercise and keep active as much as
possible. I enjoy learning about criminal law and
politics. I honestly take a great deal of pride in trying
to be the best at whatever I do.
References Mr. Luis Santos Progressive Ins. Supervisor
Mr. Mark Hayes Progressive Director. Of
Subrogation 440-***-****
Mrs. Lisa Mann Progressive Ins. Manager.
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