Engineer Quality Assurance

Xinquan Katy Cao

Email: abnbgl@r.postjobfree.com Tel: 650-***-**** or 586-***-****

Work Sample: http://sites.google.com/site/katycaoorg/work-sample

Objective Usability Engineer / User Interface Design / UX Researcher/Architect

Education Ph.D. Candidate Indiana University, Bloomington, IN.

9/2003 - present

Instructional System Technology/Human Computer Interaction

M.S. Brigham Young University, Provo, Utah

08/2003

Instructional Technology & American Studies

B.A. Beijing Normal University, Beijing, China

07/1994

English Language and Literature

SKILLS HCI Design Research & Language

Interaction/Visual Evaluation Chinese/Mandarin (Native

Design Needs analysis speaker)

Prototyping Task analysis Spoken/Written English

Usability Testing Experimental design Basic Japanese

QA Testing Survey design

Ethnography study

Interaction/Visual Design: Photoshop, Flash, Dreamweaver, Visio, iMovie

Programming: Delphi, JAVA, JAVASCRIPT, HTML, CSS, Perl, PHP, AJAX

Database: Access, mySQL

Extensive knowledge of Microsoft Office and Windows Option

Statistics: Extensive knowledge of Statistical theories and

application; Software: Minitab, SPSS, Basic application with SAS

(Beginner level)

Current Game Researcher

Experience Sept. 2005 - present

Videogame-based learning research group (ethnographic study), Dept. of

Instructional Systems Technology, Indiana University Bloomington

Human Factors (Usability) Engineer

Sept. 2008 - July, 2009

OnStar by GM, Detroit MI

Designed user interface based on data collected with Marketing and

Project Managers; completed the first rounds of layout of the interface,

generated the task flows, concept mapping; and created user interface

prototypes/wireframes.

Produced creative, simple and highly usable solutions for software user

interface design

Played a leading role in redesigning the UI for User Experience

optimization (task completion, task efficiency, and user satisfaction).

Researched competitor products and wrote specifications for next

generation products.

Planned user research:

Defined user research goals, methods and timeline.

Wrote test scripts and survey questionnaires for usability testing.

Conducted needs analysis and task analysis.

Conducted end user interviews: observed end user testing OnStar

products and interviewed them for customer feedback; identified gaps in

the design.

Analyzed user data in Excel and Access database; read through user

comments to find patterns of user needs and expectations; compared

different user responses to generate graphics to show usability results.

Wrote prompts for the voice interaction system (OnStar); reworded

prompts to reduce wordiness and to make the system sound more personal

and logical.

Environment: Visio, PPT, Photoshop, Flash, Excel, Visual Basic, html,

Access

Previous User Researcher (Contractor)

Experience May 2008 - Aug. 2008

Microsoft Corp, Unified Communications, Redmond WA.

User research: planning studies, collecting data/moderating, analyzing

data, writing

reports

Methods: interviews, observation, survey, heuristic review, cognitive

walkthrough,

RITE study, Benchmarking, and etc.

Usability Engineer (Internship)

July 2007 - April 2007

Oracle Corp, Applications & User Experience, HQ Redwood Shores

Developing user interface prototypes; wireframing using visio, PPT, &

etc.

Usability testing: data collection, data analysis, reports generation

Methods used: interviews, observation, card-sorting, RITE studies,

benchmarking, eye tracking etc

Project Coordinator/Graduate Assistant

09/2003 - 7/2007

School of Education, Indiana University

Managed/updated Access database, data retrieval, data analysis,

generated all kinds of reports for the Dean in Access using SQL.

Created and maintained websites, interactive/dynamic web pages using

HTML, Javascript, CSS, Perl and PHP.

Created online classrooms featured in chat room, message board and

online submission of projects.

Submitted information and projects were stored in database and available

for searching and viewing by all participants.

Coordinated and developed different types of projects: academic

conferences in higher education, web-based information management, and

study abroad programs.

Software Designer & Developer

Brigham Young University, TALL Group(www.getslearning.com), Provo Utah

05/2002-08/03

Designed, developed and evaluated Technology Assisted Language Learning

software for ESL learners (CD-Rom based and web training)

Conducted Software tests/quality assurance/usability: performed manual

tests, blackbox tests, observed end user tests using the software and

interviewed end users on usability issues such as task flow, easiness of

use, efficiency, security, privacy and etc.

Other High School Math Teacher

Upward Bound Program, Indiana University

Summer 2005

Teach high school math/Algebra

English Teacher, Beijing Normal University, China

8/1994-6/1999

Taught college students English courses: intensive and extensive

reading, listening comprehension, and audio/visual supported speech

development.

Market Researcher, Canton Market Research

Beijing China

9/1992 - 1994

Conducting market research: field studies and lab studies; collecting

data (interviews, observation), analyzing data, writing reports

Clients: P&G, French Wine products

Translator, Translator, Air Rianta Ireland & Duty-free Shop

Beijing International Airport 8/1996-1/1997

Translated MIS computer programs and descriptions of duty-free

commodities

Assisted in warehouse (distribution) management

Publications Cao, X., Chang, XH, Liu, J.,& Hu, XJ. (2007) New Curriculum High

School English Listening Training & Simulation. Golden Shield Press.

Cao, X.K. What can I learn in Videogames? - Learners' Perceptions of

Learning, Knowledge and Acceptance of Using Videogames as Learning Tool.

2007 AECT Conference Anaheim. (Accepted but withdrawn due to time

conflict)

Cao, X. K. Homeschool Parents' Perceptions on Education and Learning:

Response to the Industrialization of Education, 2007 AERA Conference

Chicago

Cao, X. K. (2005) Three Levels of Motivation in Instruction. Distance

Learning Information Age Publishing. Vol.2 Issue 4. pp.1-6.

Cao, X.K. Motivation and Interpersonal Relations between Teacher and

Student, 2004 IST Annual conference, Bloomington IN

Cao, X. K. (2004) Three Levels of Motivation in Instruction, 2004 AECT

conference Chicago.

Inouye, I.K. & Cao, X. K. (2003) Beyond ROI: Optimizing Educational

Productivity When Money, Time, and Personnel are Limited, 2003 AECT

conference Anaheim.

Cao, X. (2003). FFI online lessons for personal finances. Thesis

(M.S Brigham Young University. Dept. of Instructional Psychology &

Technology, 2003.

Cao, K. X. (2002). Helen Foster Snow: A journalist in the Chinese

Revolution in the 1930s. Thesis (M.A Brigham Young University.

Dept.of David M. Kennedy Center, 2002.

REFERENCE Available upon request

Contact this candidate