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Sales Customer Service

Location:
Webster, NY, 14580
Posted:
March 09, 2010

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Resume:

Nicole Gilliard

Webster, NY *****

585-***-****

abnbew@r.postjobfree.com

Education

Monroe Community College, Henrietta, NY

Studies:

Business Administration

Marketing

Work Experience:

Canine Containment Distributing Co.

Invisible Fence Brand (IFB)

Marketing Director, April '08 - Present

All duties as assigned to Marketing Manager

Create and execute marketing programs and promotions for IFB in the

Northeast (NY, PA & DE)

Support 28 independent dealer businesses in their marketing efforts

Create and approve marketing materials, collateral

Create brand awareness, communicate brand voice and monitor all ads

and collateral for brand consistency

Create, manage and monitor marketing budget of 400K/year

Co-op program creation, submissions and approvals

Work closely with VP and Sales Director

Create discount/promotional programs for our Dealers to maximize

profit and increase growth potential

Marketing Manager, February '07 - April '08

Manage over 15 telemarketers (independent contractors) working from

home setting up appointments

Manage marketing department processes and all employees

Interview and hire new employees

Create, coordinate and execute email marketing campaigns via

Vertical Response

Monitor and report on lead to appt ratios within the marketing

department

Provide administrative support to Marketing and Sales Directors

Manage and report on all internet activity

Limited Brands, LLC Rochester, NY

Brand Sales Representative, August '06 - Present

Part-time management

Coach sales associates

Provide excellent customer service

Communicate new items and arrivals - key promotions

Nicole Gilliard

Webster, NY 14580

585-***-****

abnbew@r.postjobfree.com

Work Experience (cont.):

Dox Electronics, Inc. Rochester, NY

Marketing Director, November '04 - October '06

Corporate Event Planning

Ran separate internet business

Maintain databases and reports

Manage team of telemarketers

Client and Vendor Interaction

Handling of sensitive business and human resource documents.

Coordination of Upstate NY largest IT Tradeshow

Marketing Management - Event Planning (Refer to www.Hackerfest.com)

Software Experience

- Microsoft Suite of Applications

- Word, PowerPoint, Visio, Outlook, Excel, One Note, etc.

- Microsoft Works

- Adobe In Design

- Macromedia DreamWeaver

- Apple Works

- Word Perfect 5.1

- QuickBooks

- FileMaker Pro

- Misc. hardware and proprietary software

- Citrix, Checkpoint, VMWare, Novell, etc.

Sales and Business Qualifications:

In depth knowledge of sales and business principles and their

application through previous job and academic experience

Able to summarize and present clearly complex material in an easy to

understand and concise manner

Strong organizational skills and attention to detail

Extremely fast learner and willingness to become a leader

References provided upon request



Contact this candidate