JEAN HALLINAN

*C Church Lane

Valley Cottage, New York 10989

914-***-****

abnbd6@r.postjobfree.com

OBJECTIVE: To bring my experience and leadership to a management position

with opportunity for professional advancement and

intellectual growth.

EXPERIENCE: Verizon ? Basking Ridge, New Jersey

Executive Assistant ? Public Affairs ? June 2006 -

November 2008

?Maintained calendar of appointments, meetings and travel

itineraries for Executive Director

?Assisted with planning and setting up of department events

?Scheduled meetings and conference calls

?Arranged travel for Executive Director and Directors

?Submitted invoices and expense reports

?Responsible for ordering supplies

?Prepared correspondence, files and reports

?Responsible for time reporting for 22 employees

?Handled phone calls, e-mails and relayed messages in a

timely manner

?Maintained confidential information and files

Verizon ? Nanuet, New York

Elmsford, New York

Administrative Manager ? Contingent Worker- June 2005 -

May 2006

?Responsible for associates' work schedule and handled

updating of overtime reporting list

?Handled escalations for Area Manager and Director

?Maintained confidentiality while working within employee

database and personal files

?Maintained off hour duty foreman database and grievance

database

?Provided daily FiOS reporting to Staff

?Responsible for setting up training for associates

?Arranged travel for management/associates

Verizon Wireless ? Orangeburg, New York

Customer Financial Service Supervisor ? September 2001 -

September 2004

?Managed, trained, and supervised fifteen-member staff

?Led staff that consistently placed in the Northeast Top

Ten for dollars collected while also

earning exceptional ratings

?Monitored financial service representatives for compliance

with company standards and procedures

?Advised and guided professional development of financial

services lead coordinator

?Conducted mid-year and end-year employee evaluations

?Designed individual performance plans for individuals not

meeting departmental objectives

?Recruited and interviewed candidates for employment

opportunities

?Maintained and controlled departmental inventory within

budget guidelines

?Resolved escalated customer inquiries

?Planned and conducted monthly staff meetings

?Compiled daily reporting and dialer statistics analysis

Customer Financial Services Lead Coordinator ? 1998-2001

?Assisted supervisors with customer referrals and daily

reports

?Trained new specialists in compliance with customer

financial services' procedures

?Managed department events while maintaining quota

requirements

?Participated in special technical projects for new

markets

?Assisted with the testing of new dialer equipment,

including inbound/outbound call traffic and call transfer

?Acted as supervisor for late and weekend shifts.

Responsibilities included starting dialer jobs, monitoring

agents, dialer shutdown, and end-of-day reporting

Customer Financial Services Specialist ? 1996-1998

?Communicated with various departments to resolve billing

issues, including validity and fraud

?Maintained customer satisfaction while negotiating

payment on past due accounts

EDUCATION: Ithaca College ? Bachelor of Science, Communications ? 1995

COMPUTER Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes

SKILLS:

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