Customer Service Manager
Resume:
Roderick Arnold
Zebulon, NC. 27597
Skills Summary Skilled Operations Manager with over 12 years of
experience in the trucking industry.
Experienced in the personnel management as well as
all aspects of the warehouse/ trucking operations
Employment Wilson Trucking Corporation 2007 - 2009
History Durham, NC
Outbound Supervisor
. Responsible for the daily oversight of over 20
employees including truck drivers, dock and warehouse
employees and clerical staff.
. Responsible for dispatch of all outgoing shipments
and communication between truck drivers and external
clients to ensure on time delivery of merchandise.
Federal Express National (formerly
2005-2007
Watkins Motor Line)
Raleigh, NC
Operations Supervisor
. Responsible for the daily oversight of over 20
employees including truck drivers, dock and warehouse
employees and clerical staff.
. Coordinated dispatch of all outgoing shipments and
communication between truck drivers and external
clients to ensure on time delivery of merchandise.
Conway Southern 2004-2005
Morrisville NC
Freight Outbound Supervisor
. Daily Oversight of Department Employees
. Inventory Control
. Load/Unload freight Trailers
. Coordination of all incoming and Outgoing Shipments
Wilson Trucking Company 2002-
2004
Durham NC
. Dock Worker
. Freight Handler
. Load/Unload Freight Trailers
Consolidated Freightways 1997-
2002
Raleigh NC
Supervisor
. Supervision of 14 employees
. Freight Inspection
. Dispatch of All Incoming/outgoing Shipments
Burnham/ National Return Center 1996-
2000
Research Triangle Park, NC
Shipping Supervisor
. Supervisor of 8 employees
. Inventory Control
. Shipped Product to IBM International Internal and
External Customers
Using the SAP system
. Certified Forklift Drivers
. Member of Safety Team
Dixie Technical Services 1992-
1996
Durham, NC
Inventory Specialist
. Filled Customer Orders
. Performed Computerized Inventory Control
. Forklift Driver
Synder Paper Company 1991-1992
Apex, NC
Warehouse Manager
. Supervised 4 employees
. Creation of Warehouse Floor Plans
. Maintained Inventory Control
. Shipped/ Received Customer Orders
. Loaded/ Unloaded Freight Trailers
Caskie Paper Company 1988-1991
Raleigh, NC
Warehouse Manager
. Daily Oversight of Customer Service Department
(including oversight of 6 employees)
. Trained and Certified Forklift Drivers
. Managed Shipping/Receiving Departments
. Supervised Night Shift Inbound Freight Checkers
Gullford Mills Industrial Plant 1986-
1988
Fuquay-Varina, NC
Lead Operator
. Supervision of 6 employees
. Performed Duties of Yard handler
. Maintenance of machines and Operation Schedules
. Maintained Production Quotas
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