PROFESSIONAL EXPERIENCE

October ****-Nov **** Engineering Technician

Metaldyne

. Implement continuous improvement ideas through tool tests, Process

improvement, etc.

. Facilitate weekly meetings with production teams

. Support/ensure tool changes are occurring at determined frequencies

. Support production, manufacturing and process engineering departments

. Troubleshoot and assist maintenance/production with down machines

. Assist production with part quality issues. Troubleshooting to

find root cause of part non-conformance and implementing

actions to correct the issues.

. Optimize machine utilization through operator training (Fault

recovery, Tool Changes/Set-up, Machine offsets, Work Flow,

etc.)

. Modify CNC Programs and machine/tool offsets.

. Assist with maintaining applicable documentation at production

lines and ensuring documentation is complete and accurate.

Develop visual aids for operators.

. Assist with maintaining QS-9000 Compliance & TS16949

Implementation

. Train operators on machine/process/tooling and gauging.

. Effectively communicate/interpret between technical personnel

and non-technical personnel(Supervisors)

June 2003-October 2007 Senior Field Service Representative

Delmac Machinery Group

. Perform Industrial CNC Woodworking Machinery installations,

training and service call repairs at customer's site.

. Provide guidance, first line support and training for DMG

technicians and subcontractors on installations and service

calls.

. Create and update Technical Notes for Field Service

Representatives to ensure updated and proper troubleshooting and

repair procedures are being used.

. Update customer electrical prints, part manuals and software to

ensure an accurate and organized technical library is

maintained.

. Assist with setup, testing and modification of machinery as

required. May also assist with sales demonstrations.

. Research, source and document necessary procedures, parts and

software for machine modifications and upgrades.

. Promote and follow DMG guidelines for safety in the workplace.

. Fill in for customer telephone support of all machines sold by

DMG. Includes monitoring ongoing situations, corresponding with

machine manufacturer and following up with customers as

required.

. Prepare telephone service reports for Service Manager and Sales

Manager.

. Coordinate and oversee Trade Show layouts, setup and teardown.

1995-June 2003 CNC Production Manager/Field Service Representative

Delmac Machinery Group

. Managed the activities and a staff of 10 employees in the

following areas:

. Production: Setup, testing, modification and completion of CNC

Woodworking Machines and Material Handling Projects.

. Quality Control: Testing all machine functions, updating

electrical prints, custom disk preparation and parts manual,

machine packing and shipment, freight claims, and provides

various quality controls reporting to Controller and Operations

Manager.

. Inventory Control: Security and control of materials and parts

required to complete and fabricate machinery, maintain proper

inventory levels through forecasting and purchase requisitions,

identify aging, obsolete or excessive inventory, and all

inventory transaction documentation.

. Responsible for the organization and neatness of the

manufacturing area.

. Train new technicians in setup, installation and maintenance of

the machinery and of the CNC software programs.

. Promote and enforce DMG safety guidelines and perform

inspections for safety violations.

. Responsible for the Trade Show coordination, layouts and

attendance.

. Assist with customer machine demonstrations, customer and

technical telephone support, service calls and installations

when necessary.

. Position eliminated due to corporate restructuring. Offered

Senior Field Service Representative position.

1993-1995 CNC Field Service Technician Z.

Bavelloni, U.S.A.

. Computer Numerical Control technician for world leading Glass

and Stone Machine Manufacturer. Responsibilities included:

Installations, customer training, technical support, trouble

shooting and repair of CNC and Conventional Glass and Stone

Working Machinery.

. Tailored applications training, In-house and on-site after sales

service, liaison between U.S. customers and Italian manufacturer

for special requests and needs, oversaw technical scheduling and

travel arrangements.

. Perform software and machine demonstrations, Trade Show

coordination and layouts, Inland freight arrangements, Inventory

control and management.

. Technical specifics include NUM CNC Model 720, 760 and 1060.

CAD and Programming in MS Windows and DOS with conversion to a

standard ISO format.

EDUCATION:

United States Coast Guard

Completed Electronics Technician "Class A" Training .

Completed Loran-C Transmitter training, Loran-C Timing and Control

Equipment training and basic Loran-C Systems training.

Completed Shipboard/Damage Control Fire Fighting School, Gun School

and USCG Basic Training.

Served 10 years.

Rowan - Cabbarrus Community College: Industrial Management - 1982 -83

Fanuc Robotics Basic handling course 2008

SPECIAL: Proficient in Windows 95 and 98, 2000, NT, XP, MS Word, Excel

and Outlook.

Working knowledge of Access Database, Novell Networking and CAD

programming.

CNC programming experience: CNC90, Winner90, Genesis and Genesis

Evolution, Autolink/Autobar, Jetnest, and full computer hardware

and software installations.

Forklift certification as of November 23, 2005.

Contact this candidate