Customer Service Manager

**** *** **. ********, **** *****

Phone 614-***-**** . E-mail ***********@*****.***

Sarah E. Harris

Objective

I want to work for a successful company and utilize

my management and greenhouse skills, knowledge and

experience. I would bring a work ethic that would

benefit your company. I want the opportunity to be

able to grow and gain knowledge within the company.

Summary of qualifications

12 years of management experience

Greenhouse experience

Consulting

Horticulturist at Scioto country club

Managed a 2 million dollar a year store

Worked independently

15 years of customer service experience

Retail experience

Familiar with Microsoft programs

Work experience

2004-2009 The Dispatch Printing Co.

Columbus, Ohio

District Manager

Customer service

Supervised 30 people

Managed contracts

Point person

Recruiting new independent contractors.

Administrative work

Meant daily service goals

Worked on a team that was number one in the city

for service for 13 consecutive months.

Promoted three times within 3 years.

2003-2004 Scioto Country Club

Upper Arlington, Ohio

Head Horticulturist

Supervised horticulture staff

Time management

Planned, installed and maintained all gardens and

landscape

Decorated club for holidays

Transformed gardens from over grown, unsightly

gardens to beautiful, maintained, 'Walt Disney

World' spectacle gardens.

Members were very pleased with my work, and I did

outside work for them at their homes

Planned and installed 50,000 annuals and other

plant material in 3 weeks time

2002-2003 Panera Bread

Columbus, Ohio

General Manager

Daily store operations

Orientation, training, coached, and managed staff

Hired new employees

Payroll, scheduling

Inventory, ordering and end of the month profit and

loss

Promoted within 3 months at the company

1998-2002 McDonald's

Columbus, Ohio

Manager

1998-1999 Swing Manager

Set up and managed shifts

Point manager when G.M. was not in the store

Serve safe certified

1999-2001 First Assistant

Supervised staff

Orientation and training of new employees

Scheduling

Inventory and end of the month profit and loss

2001-2002 General Manager

Daily store operations

Hiring

Payroll

Award for lowest turn over in employees

BSM and ASM certification

Education

1991-1995 New London High

New London, Ohio

College Prep

National Honor Society

Student body president

Graduated with honors

1995-2000 The Ohio State University

Columbus, Ohio

Bachelor of Science degree in Horticulture and Crop

Science,

Minor in Business Management

ONLA member

Attended short course classes

Dean's list

Internship at MillCreek Gardens

References

References available upon request

Contact this candidate