Vividh A. Thorat

abnb93@r.postjobfree.com (***-

***-****)

OBJECTIVE

Senior Technical position utilizing result driven abilities in

Architecture, Cross-Functional Development Technology Strategy,

Applications Re-engineering, Business Process Re-engineering, Enterprise

Application Integration and Services

PROFILE

Over 18 years of experience in design, development and implementation

management of Client/Server, Web-based applications architecture and

Software integrations

Hands on experience in Enterprise Architecture, Application

Architecture, and Systems Architecture, web service implementation,

SOA implementations for Amdocs Products like Clarify, DST Billing,

Enterprise Product Catalog, BSS OSS, OMS, Cramer, ASMS, etc.

Skilled in building teams for successful delivery of key enterprise

initiatives ranging from setting up the development environment to the

support phase. Deployment of products using PMO tools to ensure

transparency leading to project success. Experienced in Multiple

Upgrade and Integration

Skilled in Offshore team management, Experienced in international

business practices.

EDUCATION

M.S. (M. Tech.) Computer Science

BUSINESS EXPERIENCE

.Amdocs Consulting - Various Clients Onsite and teams across the globe:

ATT, TelMex / RedUno, Rogers, Astro, Reliance-FLAG team, EchoStar,

VirginMedia, Cablevision

Team Leader for Customization of SmartClient, Cramer OSS, EPC

implementation, EPC, Cramer, ARIS certification, Solution architect for

enterprise initiative (July 2005-Dec 2009)

As independent consultant, completed the project of the largest telecom

provider AT&T which involved products implementation and learning ActiveVOS

BPEL. Products include Cramer, & ATT's BSS & OSS implementation, ASMS in

order to redesign the current solution. To implement the workflow in new

open software architecture platforms designed the solution using ActiveVOS

in order to replace ASMS and workflow associated with it to integrate with

Cramer Workflow.

For Rogers made a EPC blueprint worked as team lead for the project POC.

For Rogers & Astro worked as Technical Team Leader on Smart Client

Enterprise Transformation projects covering the Enterprise Product Catalog

implementation and SmartClient implementation. Also in Astro, the billing

system is converged from different systems into the Amdocs billing module.

Reliance is long term strategic client for Amdocs with long term

implementation of their customer service, sales and billing based on Amdocs

Products. The new company FLAG takeover required to implement the Amdocs

Smart Client CRM and various customizations on smart client. In conjunction

with that APM was used for their implementation. Project involved leading

the team of 10+ developers with assisting them on any queries and providing

them solution for their problems from technology solution and architecture

perspective.

EchoStar is BCS division strategic client where the multiphase project for

Amdocs is rolled out. As a technical solution leader, participated in the

initial phases of RFP, SRD and Design. As part of the Broadband-Cable-

Satellite customers in UK, the project definition sessions were organized

in VirginMedia-UK as a strategic client. I worked as solution architect in

the OMS, CRM, Product Catalog and other modules in Amdocs product suite,

upgrade of current software and other related initiatives scoped and

approved by the client.

Solution Designer for the Cablevision Upgrade. Reimplementation of various

software to comply with currency, integration and migration to other CRM &

OMS, DST Billing systems, CTI integration using Genesys and Aspect. Worked

on iSupport, Helpdesk, OMSE modules, Configuration management tools and

Security with Role based authorizations. Lead the development team of

twelve in US, Cross portfolio team from Israel and India, worked on

integration & implementation with security and admin with customizations on

various GUI. Integration included the standardizing B2B layer from CRM into

the legacy systems, building web services layer across various applications

and using integration strategies provided by Amdocs like Integration

Gateway and multimedia integration. Responsibilities involved Client

Interaction, lead development teams, concise communication with timely

updates from technology to business process and project management.

Project Requirement, development & Planning Consultant for Amdocs upgrade

in AAA.

Worked on the Clarify upgrade design from 12.5 to 13.1, Integration

implementation for CTI with Avaya and various other custom systems using

XML gateway, CIM and iSupport and other modules like Sales and opportunity

management on thin client environment, CISCO VOIP phone setup

implementation and training.

Worked as Solution Architect with Information Builders, for developing

mainly Application Integration Technologies for most of the ERP, CRM

Clarify systems with existing Applications like SAP, Siebel, Clarify from

Microsoft Products and other Java technologies. Worked on a project using

complete suite of Adapters for Microsoft integration software like BizTalk

and on Clarify 12.5 - Classic and Thin Client, eSupport and iSupport. As

a technical manager at TelMex lead the team for sales initiative to

penetrate in a conglomerate of companies owned by Carlos Slim. This project

is a major source of earning for next few years to Amdocs. Completed

provisioning and ordering solution implementation

EDS, Plano TX (Consulting at multiple locations)

Excellarate HRO- Former Tower Perrins-Chesapeake VA, Sun Microsystems

-Former StorageTek - Broomfield CO

Senior Information Specialist-Development Service Practice Leader (2000 -

2005)

Key Technology Expert for CRM Clarify 11.5 (version 5 onwards to 11.5)

Clear Support, Clear Logistics, Clear Quality EAI. Technical Management

Team Lead for many projects in CRM Clarify and SFA area. Highlights

include:

. Played a key role in cost efficient roll out using offshore resources,

business agile solutions and various risk mitigation plans. Worked on due

diligence for the biggest EDS - Takeover of Towers Perrin project

involving multi billion dollars company investment. Worked with off-shore

and onsite team members.

. Designed the S.B. Architecture Blueprint, presented to C-Level executives

for buying and funding approvals. Involved in implementing the EAI web

methods as preferred product from EDS. Goal was to reduce 300+ disparate

systems to Enterprise-wide four major systems.

. Developed many key interfaces to support integration of CRMs, Clarify

with SAP for the SBA project.

. Technical Team Lead for the Software Currency project, Sarbanes Oxley

Compliance projects, security & legal compliance initiatives, and Upgrade

project like Web methods upgrade, Multiple Clarify upgrades, Other

Clarify & ERP upgrades.

. Developed the most complex interface (Case Close) for the FWA integration

project.

Responsible for managing various enterprise initiatives from requirement

definition, through system implementation, Highlights include:

* Designed and delivered a consolidated Contact Center Solution using

Clarify that reduced the number of contact center employees through

application automation. This included reduction in offshore contact

centers.

* Consolidated voice and data infrastructures with the help of CTI

integration and IVR implementation. Optimized network designs thereby

increasing business transaction throughput.

* Designed and implemented a distributed support system that evolved from

two way pagers, to integration with the Web, to mobile computing devices

like BlackBerry.

* Technical Management Lead on a key initiative to deliver an online

Service Application Resource System (SARS). Managed offshore and onsite

resources through all stages of the project. The implementation of

wireless technology resulted in accurate time reporting and increased

service revenue.

* Tech Management Lead for the Clarify Bridge project, Clarify

Customization projects, Clarify Upgrade projects, and the Y2K Compliance

project.

StorageTek - Customer Contact Center, Louisville CO

Independent Technical Management Consultant (1998 - 2005)

* Developed and directed corporate-wide Service Software Technical Program

Management initiatives achieving uninterrupted operations at the Year

2000 turnover.

* Acted as Senior Software Engineer Lead on the biggest CRM Clarify

software program undertaken by StorageTek using ClearSupport,

ClearLogistics, ClearQuality modules. The client realized a 16 month

payback on a $200M investment. This was achieved through call center

consolidations, staff reduction, improvements in revenue recovery,

reduction in cycle time, and implementation of SAP, Siebel, and Clarify.

Since then, the client has taken an additional 20% staff reduction while

continuing to handle 10% more calls. Call volume was handled efficiently

due to increased automation on the service software like pop-up CTI

interface, IVR interface, and automated service event billing and

closure.

Tata Research Design & Development Center (TRDDC), Tata Consultancy

Services, Pune India

Senior Software Engineer - Project leader (1989 - 1997)

GPT, Poole, Dorset, UK - Consulting assignment as Project Team leader

* Designed a personalized communication software solution and designed

global networks to support it for British Telecom.

* Designed software controlled functions for a phone switching system. The

software supported customization of services for the phone systems and

personalized communication services. Used OO tools and code generators

based on Shellor-Mellor OOD.

TRDDC assignments

* Designed and implemented various projects worldwide for BNRLab, Canada.

Worked on online databases for Telephone Call Forwarding Services and

PCS.

* Contributed to Dr. Rajesh Mansharamani's published research on online

databases.

* Designed & implemented various graphical front end tools used by PCG and

NTT.

* Worked for Research and Development organization, TCS for 5 years.

Specialized in the creation of code development and data modeling tools.

* Developed graphical plugin libraries.

TECHNICAL SKILLS

Products: Clarify 8.0SR1.3.1/10.1SR1/11.5SR3/12.5SR19/13.1, Amdocs EPC

7.5, Amdocs CRM 7.x SmartClient ASCF, Amdocs 6.0 and 7.X. Modules

Support, Logistics, Helpdesk, Sales, Quality. ASMS, Cramer, DST

Innovis Billing system Clarify in both Thin Client/ Thick Client,

Customization tools DDE etc., CIM, iSupport & other web modules,

Detailed knowledge of Integration Gateway, Interface technology,

Tuxedo & weblogic server, Siebel 7.5, Webmethods 4.6,

6.1.Blackberry implementations. CISCO & Avaya VOIP setup

integrations.

Languages: PL/SQL, HTML, Java, JavaScript, VBScript, Shell programming, C,

groovy, C, C++, XML protocol, EJB, JSP customization

Operating Systems: Unix- HP UX11, Solaris, Windows

Web App Server: BEA Weblogic

RDBMS: Oracle 7.X/8.X/9.X/10.X

IDEs: Visual Basic, Eclipse, Websphere, Microsoft IDEs

Other: VSS, Mercury TestDirector & other tools, Microsoft Office

Suite, Visio, Dimension, JMS, SOAP, WSDL

Completed the certification trainings from Amdocs/Clarify Corporation, IBM

WebSphere partner training from EDS, Microsoft Partner Training on

.Net, C# web services development from EDS, and Java Technology

trainings from Sun Microsystems, Amdocs SmartClient Web Development

and Amdocs ASCF, ASMS, Cramer, DST products, Ensemble.

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