Customer Service Technician

Rick Burton

*** **** ***** ****.******@***************.***

P.O. Box 233 Phone 205-***-****

Pleasant Grove, AL 35127 Cell Ph205-***-****

Summary of qualifications

. Military Veteran, USMC 1987-1993. Aviation Electronics and Structures MOS

. Dedicated professional with extensive hands-on PC and PC Server hardware

and software experience. Extensive knowledge of networking concepts and

wide array of experience with multiple OS.

. Knowledge and experience in system integration, matching appropriate

technologies, designs and systems with organizational needs, capabilities

and resources.

. Technical writing, i.e., Disaster Recovery Planning, Custom technical

user manuals.

. Outstanding customer service skills. Comprehensive organizational and

communication skills. Equipment and application training skills

. Able to effectively communicate with all levels of management, customers,

team members, and vendors.

. I am very detail oriented and committed to delivering superior quality

work.

Technical skills:

Hardware

A+ Certified, PC, MAC, Extensive server installation configuration and

administration.

Knowledge of AC/DC power systems and Programmable Logic Controllers, Office

equipment, and all peripherals. 11 Years applicable experience.

Operating Systems

Windows 3.11, Windows 95, Windows 98, Windows 98SE, and Windows ME, Windows

2000, Windows XP, Windows XP Embedded. Windows Vista.

Ubuntu, Linux Redhat 6.0, 7.0

5 - 14 Years applicable experience.

Network Operating Systems

Windows NT 3.5, Windows NT 4.0, Windows 2000 Server, Windows 2003 Server,

Server 2008. IBM AIX 4.32, Linux Advanced Enterprise Server, Cisco IOS,

Bay Networks, Paradyne CSU

5-14 Years applicable experience.

Systems Management

SMS 2.0, SMS 2003, Remedy Action Request System, Verint Voice, Screen

Capture software

Networking

TCP/IP, SSL, SMTP, FTP, DHCP, RDP, VPN, DNS, NFS, Cisco IOS, SMS, OSPF,

RIP, BGP Citrix Metaframe, IIS, ISA. 6-12 years applicable experience.

Telecom

CAT 3, Cat 5, 5E, 6 wiring testing and certification. PBX support and voice

wiring. DSL wiring

RG-59, RG-6, RG-11 CATV, SATV Cabling. Power Line Communications. Voice

Entry Systems

Card Access Systems

Experience:

February 2008 - January 2009 Compass Bank - Extended Contract -

1099

Systems Administrator -SMS 2003

Contract Employee for Compass Bank. Software Delivery Open Systems

Operations

Worked as a SMS administrator, creating and deploying custom

software Packages for Bank.

5000 + Desktop Enterprise environment.

Created packages via WinBatch, Visual Studio, Wise Package Studio

Created and deployed images via BDD server for Desktops in the

environment.

Managed 22 Exclusive software deployment projects.

Worked on 3 Different Bank Acquisitions to provide software

integration for new assets.

Extensive use of VBS scripting for deployment.

2003-2010 Professional Technology Resources Pleasant Grove, AL

Owner

. Started company to provide technology hardware and software consulting,

purchasing and support for consumers and commercial business.

. PC Hardware software support. Peer-to-Peer, client-server based network

architecture design and support.

. Design and Installation of wired(including cabling and certification) and

wireless networks, Phone systems, Telephone Entry Systems, custom

technology products for the home, i.e. distributed audio and video, CCTV,

Access Control, security products, centralized controls, home automation,

and home theater.

. Active Contractor for Ryno Networking. Orange Business Systems. Radiant

Documented installation and trouble call resolution for WAN circuits - T1,

T3, PRi, VoIP, ATM - and equipment for clients such as Honda Motor

Company, Continental Airlines, Mercedes, Residence INN, Compass Bank,

AmSouth Bank.

1999-2003 Masonry Arts, Inc. Bessemer, AL

MIS Manager

Major responsibilities included:

Starting company IT Department

Technology purchasing

IT Policies and Procedures

140 Desktops and 5 servers in 4 States.

Network design and architecture and documentation

Email Server Administrator - Lotus CC Mail, Exchange 5.5, Exchange

2000.

Firewall Policies and Administration - WatchGuard Firebox, Cisco

PIX, Linux

Router and WAN Administration - Cisco 1600, 2600, 3600, 3Com

SuperStack managed switches

PBX Support and liaison in all locations. Nortel Networks Edge

UNIX Server application and support - RS/6000 AIX v.4.02

Linux Server Application and Support - Red Hat Enterprise Linux ES

Windows 2000 Active Directory - Design and Administration

MS ISA Server, Internet Information Server

Trend Micro Server Protect, Email Gateway, Internet Gateway Virus

applications

Multiple High Profile Jobsite Offices with 40 mobile and

telecommuting users requiring setup to include:

The Pentagon, Wash. D.C. (Pentagon Renovation Program and Phoenix

Project - The Restoration of Damage post Sept 11.) Mobilization of

all required hardware and facilitation of connectivity for

Engineering Job Trailers

1998-1999 AT&T Broadband Birmingham, AL

Senior PC Support and RF Cable Modem Troubleshooter Asst. Head end

Tech

Installed Cable modem software and hardware at client locations.

On site hardware and software support for customer PC's.

Assisted SMATV CATV Head end maintenance support and repair.

RF cable modem system troubleshooter, identifying and cleaning up

ingress in the plant or customer locations.

1998 TCI, Inc. Birmingham, AL

Cable and Cable Modem Installation Technician

Installed Cable modem software and hardware at client locations.

Wired customers home for Advanced Broadband Services as well as

typical RF for cable connections.

Completed the RF Installation Technician and Troubleshooting

course

1996-1998 Primestar Satellite Systems Pelham, AL

Satellite Systems Installation Technician

Independent Installer for Satellite systems - Home and Commercial

Installed Ku and C-band satellite systems

Completed PrimeStar Satellite trainees' course.

Education:

1982-1987 Pleasant Grove High School - Advanced Academic Diploma

1988-1989 USMC Aviation Structures, Power plants and Avionics - Technical

Diploma

1998 RF Technologies Field Installation Technician Program

1998 COMPTIA A+ Certification

1999 Compath Network Field Technician training Program

1999 COMPTIA Net+ Certification

2000 COMPTIA Inet+ Certification

2000 CISCO ICND Network Devices

2000 NHIPP Internetworking Professional Course

2001 NHIPP Site Administrator Course

2001 CIW Site Designer Course

2001 CIW E-Commerce Designer Track

2001 CIW Security Professional Course

Ongoing Education:

2004 Microsoft Certified Systems Administrator (MCSA) 2003,

Certified Cisco Network Associate (CCNA) expired

I am currently exploring CISSP

References:

George Zanthos. 205-***-****

********@***************.***

Jason Bush 205-***-****

*****@****************.***

Scott Eichelberger 205-***-****

*********@***.***

CCTV Equipment:

Cameras

IP Cameras, Component Cameras, RG-59 BNC connected Cameras

Toshiba, JVC, Sony, Axis, Panasonic, Smarthome and X10

Motion Control, Super Low light, Night Vision, Weatherproof and

LED

DVR

Geovision PC based DVR systems, SAN based storage DVR,

Panasonic

Sony, Bosch, GE security, Muliplex Monitors and Multiplex PCI

based Cards

Installations include;

Gallery Lofts Condominiums 12 Camera System

Hancock and Echols CPA 2 Camera system

Virginia College Corporate 7 Camera System

Rusty's OFF Road 6 Camera System

Cabana West Condo's Panama City 32 Camera System

Charter Companies Construction Auburn 4 Camera System

Urban Standard Caf 2 Camera System

Teds To Go 2 Camera System

Installs included: All wiring, Conduit, installation and

programming, hardware and fixtures

Access Control

Telephone Entry

Chamberlain Sentex Ovation Series, Infinity Series Telephone

Entry,

Doorking PC Programmable 1833 and 1820 Telephone Intercom

Card, proximity, Remote Control and IR access

KeyScan readers, HES Doorstrikes and Maglocks, Von Duprin

Strikes and maglocks, Honeywell NETAXS, N-1000, N-750 Panels,

Quantometrix Panels

Liftmaster Garage Controller Systems

Installations Include:

Gallery Lofts Condominiums 4 door telephone Entry, Garage

Virginia College Corporate 4 Door Card and Prox entry

Cabana West Condo's Panama City 18 Telephone /Intercom Entry

World Finance 1 Door Card, Prox buzz entry

Urban Standard Caf 1 Door Card Entry(employee)

Installs included: All wiring, Conduit, Panels installation and

programming, hardware and fixtures, Panel integration with

security systems and CCTV

Contact this candidate