Plant Manager Customer Service
Resume:
JEFFREY C. BAILEY
***** ******* **** ? Lebanon, Tennessee 37090
(c) 615-***-**** (h) 615-***-**** ? *********@*******.***
PLANT MANAGER / PRODUCTION SUPERVISOR
Accomplished plant manager consistently meeting performance, safety, budget
and quality goals at both union and non-union facilities. Skilled team
builder and motivator, conducting staff training exercises and improving
production processes with eye on quality, efficiency, and bottom line
results. Transformed underperforming assembly plant by implementing 5S
principles and initiating ISO 9001 certification process. Hands-on building
contractor and business owner with high mechanical aptitude looking to
return to manufacturing career.
5S Methods ? ISO 9001 ? HR Administration ? Total Quality Management
Inventory Management ? Team Building ? Workforce Productivity ? Safety
Programs
Production and Shipping Schedules ? Budget Tracking ? Shipment Tracking ?
Job Quotes
PROFESSIONAL EXPERIENCE
LEVITON MANUFACTURING, Lebanon, Tennessee ? 2009 - Present
Warehouse Supervisor
Responsible for building and training a team in a start up distribution
center, using AS400 system.
Train team members for order picking, sortation, and pallet build in three
departments.
? Increased productivity to meet goals and standards in areas of
responsibility.
? Creation and implementation of work instructions for preparation of
ISO certification.
? Develop and train team leads in three departments.
? Conduct safety training and lift equipment certifications.
BRIDGESTONE FIRESTONE NORTH AMERICAN TIRE, Lebanon, Tennessee ? 2008- 2009
Material Handler
Deliver inbound passenger and truck tires, and perform quality checks on
outbound shipments as required. Certified on stand up reach truck, Turner
blade and Clamp forklifts.
MID STATE BUILDING SYSTEMS, Lebanon, Tennessee ? 2004-2008
Owner
Started construction company specializing in barns and agricultural arenas.
Hired employees, prepared job quotes, work schedules, supervised work crews
handled purchasing, payroll, permits, and ensured excellent customer
service.
? Built company from scratch to $300K in sales the first year.
ELITE MANUFACTURING, Old Hickory, Tennessee ? 2004-2007
Plant Manager
Spearheaded Tier 1&2 sub-assembly and sequencing operation for Peterbilt
Motors. Drove plant performance, including on-time deliveries, product
quality, safety, production efficiencies and customer service. Administered
HR policies and procedures including recruitment, performance and salary
reviews to stabilize non-union staff and reduce turnover. Implemented
quality management techniques to address customer quality concerns.
? Hired to rescue troubled plant with freeze on new job bids.
? Turned around unprofitable plant, exceeding 2006 revenue goal by
$228K.
? Reduced employee turnover from 50% to 20%
? Used 5S principles for plant layout, resulting in efficiency gains in
production and shipping.
? Initiated ISO 9001-2000 implementation, achieved certification in
2006.
? Implemented robotic roof drilling in 2007.
PETERBILT MOTORS, Madison, Tennessee ? 1995-2004
Production Superintendent ? 2001-2004
Managed 3 assembly departments on cab side of Class 8 truck manufacturing
plant with 3 supervisors and 56 hourly UAW employees. Developed and met new
quality goals by fostering a team environment, and establishing improvement
teams to address problem areas.
Some highlights as Production Superintendent:
? Improved accurate paint department delivery, greatly increasing
customer satisfaction.
? Decreased overtime in Cab and Box Assembly Department, achieving goal
of 1%.
Production Superintendent ? 1998-2001
Managed 4 assembly departments on chassis side of plant with 5 supervisors
and 125 hourly employees. Consistently led plant in performance and quality
goals.
? Reduced overtime to target of 1%, and decreased direct labor hours in
each area of responsibility.
? Developed supervisory skills for future advancement.
Production Supervisor ? 1995-1998
Managed assembly department with 17 employees. Consistently met daily
production goals, increased efficiency and decreased overtime. Worked with
warehouse personnel to ensure on time delivery of JIT parts. Conducted
weekly training meetings for 2 departments.
? Implemented and trained department in ISO 9001 techniques.
? Consistently achieved top 3 billing during Monthly Safety Awards.
? Increased defect free units from 80% to 98%.
GIBSON GUITAR, Nashville, Tennessee ? 1991-1995
Director of Materials ?1994-1995
Created master schedule with marketing to meet customer demand, optimize
production capability, quality and profitability. Managed shipping,
receiving, and inventory control. Stabilized vendor relations through
constant communication.
? Increased schedule realization from 78% to 92%, producing 315 units
daily on product line with 80 different models and options.
? Shipped over 6,000 units from warehouse to meet plant performance
goals.
? Created accurate stock transaction procedures to increase accuracy of
MRP system.
Assistant Plant Manager ? 1991-1994
Spearhead daily manufacturing operations, supervising 13 departments, 20
supervisors, and 320 hourly employees under direct labor budget. Created
monthly bonus package for supervisors. Implemented active safety program
approved by company insurance carriers.
EDUCATION
Bachelor of Arts in Business Administration
East Tennessee State University, Johnson City, Tennessee
PROFESSIONAL DEVELOPMENT
PACCAR Institute for Managerial Management
Peterbilt Motors, Nashville, Tennessee
Total Quality Management Training
Gibson Guitar, Nashville, Tennessee
Jeffrey C. Bailey ( Page 1
JEFFREY C. BAILEY
15757 Central Pike ? Lebanon, Tennessee 37090
(c) 615-***-**** (h) 615-***-**** ? *********@*******.***
Dear Sir/Madam,
As plant manager with over 15 years supervising manufacturing processes,
and consistently meeting performance and quality goals, I succeed in
industries as diverse as heavy truck assembly, and building high quality
Gibson guitars. In every position, I add value to the organization by
motivating employees to work as a team. As a skilled communicator
experienced in HR policy administration, I know that superior employee
development and training is key to successfully implementing quality
initiatives such as 5S and ISO 9001.
I am proud of my work bringing the Elite Manufacturing plant to
profitability. I transformed an unprofitable plant that was not allowed to
bid on new work because of customer quality concerns. I built a completely
new team to focus on quality and customer service. I implemented 5S
principles to the factory layout to increase efficiency, spearheaded the
ISO certification process, and was able to return to profitable operation,
exceeding our revenue goal in less than 2 years.
Other career highlights in various positions at Peterbilt include:
? Decreased overtime to target of 1%, and decreased direct labor hours
in each area of responsibility.
? Implemented and trained department in ISO 9001 techniques.
? Consistently achieved top 3 billing during Monthly Safety Awards.
? Increased defect free units from 80% to 98%.
I welcome the challenge of a new industry. As a licensed building
contractor owning my own business for 4 years, I am a self-starter and
quick learner. These are skills I am eager to bring to a new position
building on my experience as Plant Manager, and my proven ability to
motivate all types of employees to increase productivity and implement
Quality Management techniques that increase the efficiency and
profitability of all types of manufacturing processes.
I would be grateful for the opportunity to meet with you in person to
discuss my professional background in detail. I am confident that I have
the experience, skills, and drive to meet your production goals both now
and in the future. I thank you in advance for your consideration, and look
forward to your call.
Sincerely yours,
Jeffrey C. Bailey.
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