STEVEN C. DEFIORI

*** ******* *****

Lexington, SC 29073

803-***-****

Email: abnb3v@r.postjobfree.com

POSITION: MCSE/Computer Technician/System Administrator

QUALIFICATIONS:

* MCSE 2000

* MCSE NT4.0

* MCP - MS Exchange

. A+, Dell, HP, Compaq, Lexmark, NEC Certified

. Recertifying for CCNA

* 23 Years of Experience with Computers, Networks, Numerous

* Software Packages, and as a Field Service Technician

* Certified Hewlett Packard Printer/Plotter Service Technician

* Thorough knowledge of all electronics

* Ability to troubleshoot almost any electronic device

* Extensive experience in repairing TVS, VCRs, Camcorders

and Stereos

EDUCATION:

Aug 1997-Jan 1998: Windows NT 4.0 Server Training

1985-1987: Midlands Technical College

Degree: Associate in Electronics Engineering

EXPERIENCE:

April 2009 - Present Qualxserv (Contractor)

Position: Customer Engineer

Duties: Repair of Dell laptop and desktop computers and support

of Windows XP, Vista and Windows7

Sept 2006-October 2008 United Laser (full Time)

Position: Field Service Technician

Duties: Repair of laserjet printers and copiers

March 2003- June 9, 2006: Banctec (Full Time) LAYOFF

Position: Field Service Computer Technician

Duties: Install and troubleshoot onsite Pcs for Wachovia Bank and

associated equipment including pcs, printers, servers,

Cisco routers and switches, & wireless networks, supporting

Windows XP,Server 2003 and Windows 2000. The position

started as an in-home Dell computer technician.

March 1997 - May 2002: The Print Machine (FULL TIME)

Position: SYSTEMS ENGINEER, NETWORK ADMINISTRATOR

Duties: Setup and maintain new PCS, servers, routers, and

networks, maintain and troubleshoot existing PCS,

software, printers and plotters. Build Compaq servers

including CAT 1 - 5 Disks arrays. Install, wire, and

maintain NT networks using TCP/IP, NetBEUI, & IPX/SPX

protocols. Setup NT & Win clients. Install & configure MS

Office, AutoCAD, MS Exchange, IIs, and Internet software.

November 1995 - August 1997: Sinkler and Boyd (PART TIME)

Position: COMPUTER CONSULTANT

Duties: Setup and maintain new PCS, maintain and troubleshoot

existing PCS, printers and networks. Install &

configure Win 3.1 & 95, telecommunication, legal, &

internet software. Fix any troubles on PCs and networks

February 1995 - February 1997: Access Multimedia (PART TIME)

Position: ELECTRONIC TECHNICIAN

Duties: Component level repair of VCRS, Camcorders, Computers,

and Monitors.

October 1993 - March 1997: Northeast Electronic Services(PART TIME)

Position: ELECTRONIC TECHNICIAN

Duties: Component level repair of VCRS, Camcorders,TVS and

other electronic devices in a TV shop.

October 1996 - February 1997: Technology Service Solutions(Contract)

Position: FIELD SERVICE TECHNICIAN

Duties: Install, maintain and troubleshoot PCS, Printers and

Networks.

March 1993 - April 1995: The Computer Store(FULL TIME)

Position: COMPUTER TECHNICIAN, SERVICE MANAGER

Duties: Circuit card repair of all types of PCS and printers

(IBM, Compaq, Apple, NEC, HP). As manager, I would

Coordinate four technicians with service calls and

repair bench work.

November 1992 - March 1993: DHEC (Information Resource Management)

Position: INFORMATION RESOURCE CONSULTANT

Duties: Maintain Lan and mainframe sessions.Troubleshoot daily

problems in computer systems. Upgrade and diagnose

computer circuits.

May 1984 - May 1992 : AT&T Computer Services(FULL TIME)

Position: CUSTOMER SERVICES

Duties: Install and maintain computer and data networks.

Install

and troubleshoot MS-DOS and UNIX operating systems.

Possess a thorough knowledge of many software packages,

line protocols, and architectures. Have the ability to

analyze data communications interfaces using data

analyzers and generators. Given the responsibility of

being the head technician on the wiring of the AT&T

building in downtown Columbia. Experience gained in

satellite communication. As a bench technician,

duties included component level troubleshooting of

circuit cards. I have the ability to read schematics

and can use VOM and scopes to analyze electronics.

Extensive experience was gained in repairing all types

of computers, printers, modems, monitors, and other

related equipment.

March 1983 - March 1984: NCR

Position: ELECTRONIC TECHNICIAN

Duties: Troubleshoot at a component level the newly

manufactured computer circuit cards.

REFERENCES:

William Parrish

(work) 782-3070, (cell) 420-1349

Mary Coleman

(work)896-5399, (home) 794-0921

Steve Redding (Banctec Manager)

(work) 502-***-****

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