Sales Customer Service

Kenneth Chan

***** ******** ***** *****

Ashburn, VA 20148

abnb3k@r.postjobfree.com

703-***-****

Professional Summary

A successful professional with over 10 years of proven experience in the

telecommunications and sales industry. Areas of expertise include sales

and product presentation, product testing, technical troubleshooting,

network and marketing feedback for field-tested wireless products,

contract negotiations, personnel and recruiting management, competitor

analysis, P&L analysis, customer service, and inventory control.

Accomplishments and Awards

. 2008 - Awarded AT&T "Summit" national winner for top in class

performance

. 2005-2007 - Placed Runner Up for "AT&T Summit" Award, AT&T's highest.

. 2005 - Branch location ranked #1 in the Washington/Baltimore area for

8 consecutive months.

. 2004 - Successfully opened the AT&T Wireless Branch in Tyson's

Galleria

. 2001 - Personally launched the first AT&T Wireless minority dealership

in the Washington/Baltimore area.

Work Experience

AT&T Mobility ( Dulles, VA; Tysons Corner, VA; Greenbelt, MD

Senior Branch Manager, October 2003 - Dec 2009

. Developed and lead a professional sales team to ensure achievement of

Branch revenue targets, operational goals and 100% customer

satisfaction.

. Tested launched products to provide technical troubleshooting analysis

for marketing and network feedback, improving overall satisfaction in

the market place.

. Engaged staff in training of product knowledge of 3G/2G wireless

products.

. Exhibited a high level of leadership by conducting weekly staff

training/educational sessions to increase knowledge, create high

levels of motivation, and inspire team to achieve results.

. Set appropriate individual performance standards for the branch with

national standards.

. Developed, implemented and monitored branch prospecting plan to

increase sales performance and profitability.

. Analyzed business reports for trend analysis and strategic planning

purposes.

. Effectively managed profit and loss/ operations responsibility for

stores protecting company assets.

Distribution Development Account Manager, April 2001 - October 2003

. Prospected and recruited new AT&T wireless dealers to increase AT&T's

presence within the Washington/Baltimore area.

. Successfully opened five branch locations.

. Managed 20 dealer locations and served as consultant between the

indirect dealers and AT&T.

. Conducted and lead product training and maintained vendor/dealer

relationships for training and product support with Telecommunication

companies (Motorola, Siemens, Nokia, SONY- Ericsson).

. Developed and implemented sales and marketing programs for indirect

dealers.

. Monitored dealer operations for regular compliance with policies and

procedures including contractual obligations.

Airtime Communications ( Vienna, VA

Regional Manager, August 1997 - June 2000

. Managed branch locations within the Washington/Baltimore region and

reported directly to the Owner.

. Personnel and recruiting management.

. Facilitated product training with staff on wireless products and sales

protocols.

. Interacted with Telecommunication vendors for product review, testing,

and sales.

Education

Associates in Applied Science, May 1997

J. Sargent Reynolds Community College ( Richmond, Virginia

Contact this candidate