Manager Quality
Resume:
LISA Y. MORRIS
McDonough, GA 30253 abnb31@r.postjobfree.com
SUMMARY
*Food Safety Compliance *Customer Relationship Management
*Manufacturing Operations
*Strategic Planning *Leadership Skills
*Policies, Procedures (SOP's)
*HAACP, USDA, FDA Regulations *WMS/PKMS
*Internal & External Audits
EXPERIENCE
STAPLES INC. DISTRIBUTION, LITHIA SPRINGS, GA 7/2007-
Present
Quality Manager-6 Employees
> Prepare and plan strategies to meet the department's daily, weekly and
monthly goals.
> Coaching and managing associates to high performance standards and
recognizing individual and team success.
> Establish and maintain operational procedures to ensure compliance with
applicable procedures and regulatory requirements.
> Examine and standardize procedures to improve efficiency of workers.
> Plans/coordinates work; trains, motivates, monitors and evaluates
performance of team members.
> Issues written and oral feedback to personnel to ensure conformance to
policies and procedures.
> Maintain local complaint database to include internal and external
errors.
> Evaluate collected data to provide Root Cause Analysis and Preventive
Measures.
> Investigate complaints and provide feedback to FC to increase efficiency.
> Maintain accurate and complete documentation to satisfy regulatory
requirements.
PEPSI BOTTLING GROUP, ATLANTA, GA & BALTIMORE, MD 11/2005-7/2007
Production Team Manager-16 Employees
> Manage overall package and product quality to ensure all standards and
specifications met.
> Manage line efficiencies, key performance indicators and down time by:
o Continual monitoring of line operations.
o Effectively utilizing labor.
o Monitoring startup and changeovers.
o Maximizing product yield.
o Minimizing product waste and breakage.
> Manage inventory of necessary raw materials to maintain a steady flow.
> Maintain all housekeeping and safety standards.
KABOBS INC., LAKE CITY, GA
QA/Sanitation Manager, Labeling Manager, Safety Mgr.-30 Employees 12/2001
- 07/2005
> Develop and maintain all SSOP's, SOP's and cGMP's to include quarterly
audits.
> Develop and maintain Recall Program, Defect Program and Customer
Complaint Program.
> Develop vendor/supplier audit program for raw materials, as well as
interface with suppliers to discuss quality issues and findings.
> Developed Raw Material Specifications for all products (for Supplier
requirements)
> Develop and maintain all HACCP records as well as interact with USDA on a
daily basis.
> Hire, test and train all QA and Sanitation Techs, and conduct annual
performance reviews.
> Conduct plant audits of outside vendors/suppliers to verify compliance.
> Develop and maintain Safety Incentive Program.
> Conduct daily product reviews (sensory) to include necessary corrective
action if needed.
> Work with AIB and NSF Cook and Thurber to maintain acceptable
requirements for outside vendors.
> Knowledge of SPC, SQF & ASQ.
LISA Y. MORRIS
EVERCLEAN SERVICES, ATLANTA (Part-time while at Kabobs) 12/2003 -
06/2008
Food Safety Auditor/Trainer
> Conduct vendor and 3rd party audits for food safety compliance.
> Make suggestions on improvement.
> Report final results to upper Management.
> Conduct Food Safety Training classes for employees and management.
QUAKER OATS FOODS, ATLANTA, GA 03/2001 - 07/2001
Quality Assurance Tech (Gatorade Division)
> Analytical Testing of raw materials and finished goods to include PH,
Brix, chlorine, titrations, dissolvable solids.
> Aseptic Micro testing.
> Air sampling and water sampling
> Audit line operator's paperwork for accuracy.
> Post operational inspections for cleanliness (swabbing)
> Trouble shooting
FRESH EXPRESS FARMS, MORROW, GA 10/2000 - 03/2001
Quality Supervisor - 12 Employees
> Maintain and monitor all cGMP practices, procedures and violations.
> Train Quality Auditor's, as well as Machine Operator's on Standard
Operating Procedures and cGMP's for completing daily tests.
> Monitor Quality Auditor's, as well as Machine Operator's paperwork for
accuracy.
> Maintain all training records, time sheets scheduling and overtime.
> Complete validation of raw materials and final product inspections.
> Conduct internal audits of documentation and procedures.
> Final say, on release or hold of product.
> Perform shelf-life evaluations and daily micro testing for Listeria.
> Perform laboratory testing of all incoming materials from vendor
deliveries.
> Responsible for researching customer complaints.
BROWN & WILLIAMSON, INC., MACON, GA 02/1996 - 10/2000
Quality Analyst/ Lead Analyst
> Perform final inspection of cigarette products to include packaging,
filters and cigarettes prior to distribution, utilizing F.P.I. index.
> Troubleshoot preventive maintenance program of cigarette testing gauges.
> Perform moisture sample testing by collecting tobacco samples and
moisture meter adjustments.
> Perform analysis of flavorings including sensory panel, gas
chromatography, refractive index and all other associated laboratory
testing methods to determine quality.
> Test physical properties to determine net tobacco weight, coal retention
firmness and ends stability.
> Physical testing for visual defects such as color, clarity, size and
shape.
> Document all results to assist in current, future and historical testing
analysis.
> Streamline policies and procedures throughout quality division to align
priorities and ensure conformity.
> Conduct various audits according to ISO 9000 training.
EDUCATION
Bachelor of Science Degree in Biology
GEORGIA COLLEGE, Milledgeville, Georgia
SPANISH I & II-CLAYTON STATE COLLEGE & UNIVERSITY
CERTIFICATIONS
HACCP CERTIFICATION-USDA & FDA "Train the Trainer"
ISO 9000 INTERNAL ASSESSOR
GENERAL SAFETY & HEALTH TRAINING PROGRAM
QUALITY IMPROVEMENT PROGRAM
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