DARIA A. RAKOWSKY

***** **** *****, ************, ** 44149

. 216-***-**** . abnb22@r.postjobfree.com

Technology Consultant

Results-driven professional with an extensive background in technology

infrastructures. Proven success in planning, designing and implementing IT

solutions. Key strengths and capabilities include:

? Data & Voice Systems Technology ? Customer Service &

Consultative Selling

? Customer Needs Assessment ? Vendor Relationships

? Project Management ? Staff Management & Development

PROFESSIONAL EXPERIENCE

VERIZON BUSINESS, New York, NY 2007 -

7/2009

Global communication and IT solutions unit of Verizon Communications with

$9.7B in annual revenues.

Senior Consultant

. Provided expertise and identified process changes in achieving company

goals in VoIP and Unified Communications professional services sales.

. Facilitated interaction between sales staff and professional services

delivery organization, coaching, subject matter expert and direct

sales activities.

. Successfully sold VoIP professional services solutions to Verizon

Business customers.

CAPGEMINI, Paris, France

2001 - 2007

Capgemini provides consulting services that contribute to the business

transformation and economic performance of organizations with operations in

more than 30 countries.

Manager, Technology Services Group

2004 - 2007

. Documented environment/infrastructure and processes for an ecommerce

startup company designing website and supporting systems for large

retail client.

. Infrastructure Lead for a File/Print server conversion and

consolidation. Project managed technical vendor and client

implementation teams to convert 400 servers from various platforms to

Microsoft DFS platform.

. Managed Infrastructure group that supported and maintained hardware

and software for a Unix/Oracle based software development effort.

Managed team of 5 in day-to-day Unix, Oracle, Windows and required

software and support for a team of 75 analysts, developers and

testers.

. Created IPT RFP and scorecard, gathered results and presented in a

meaningful presentation to client for IPT vendor selection.

. Performed IPT Assessment and network review for a global entity.

Gathered information, conducted interviews, managed outsourced vendor

and presented results with recommendations to client.

Voice Services Manager/Engineer

2002 - 2004

. Supported and maintained the voice infrastructure for the entire North

American company. Converted 11 offices in 6 months from traditional

PBX to Cisco VOIP platform. Managed team of 5 in day-to-day voice

support including moves, adds, changes, provisioning and outage

management. Provided strategic direction to executive management for

voice platform decisions.

. Created and implemented the voice services support organization for

new corporate entity post merger. Identified staffing requirements,

job descriptions, task processes for voice service procurement.

Project managed implementation and installation of ongoing Cisco VoIP

(Voice over IP) installations in existing offices. Number of offices

installed - 12. Project managed remaining 15 offices that were

converted to new VoIP platform.

Project Manager, Voice Services

2001 - 2002

. Managed the selection of voice services direction for new

company infrastructure that included 55 offices in US,

Canada and Mexico. Project duties included determining

present state of voice infrastructure in each location,

identifying required assets for transfer from Ernst & Young

(Avaya PBX) environment where feasible, identify voice

technology solution for each location, manage the

provisioning of new facilities into each office, schedule

transition, create new support organization, negotiate new

vendor relationships, identify new technologies, (VoIP).

Developed and ran a successful Cisco IP Telephony proof of

concept pilot to determine applicability of technology in

the environment. As a result, installed six offices using

Cisco VoIP systems. Worked with Avaya to reengineer 20 of

the 55 offices affected by this company split as well as

transitioning locations to new voice messaging platform and

keeping project on track for a deadline mandated by the

SEC. Chaired project team that selected vendors for

corporate phone cards and audioconferencing.

ACS GSG, INC. Dallas, Texas

2000 - 2001

ACS is a premier provider of diversified business process outsourcing (BPO)

and information technology (IT) services and solutions to commercial and

government clients worldwide. ACS provided IT outsourcing services to NASA

Glenn Research Center in Cleveland, OH.

Service Delivery Manager, Telecommunications & Networking

NASA Glenn Research Center, Brookpark, OH.

Directed, managed and monitored the voice and network operations for the

NASA Glenn Research Center in Cleveland.

. Responsibilities included management of network operations center on

the lab which employed six staff technicians.

. Provided consultation, coordination and project management for

engineering projects as they related to infrastructure.

. Managed upgrade to gigabit backbone for entire lab as well as

individual infrastructure upgrades to various buildings on campus.

These projects were scheduled over a three-year period.

ERNST & YOUNG, LLP New York, NY 1995 -

2000

Ernst & Young is a global leader in assurance, tax, transaction, advisory

services and strategic growth markets.

Area Infrastructure Manager

1998 - 2000

Directed and managed technology infrastructure (voice and data) systems in

nine area offices including Cleveland, Akron, Canton, Detroit, Toledo,

Pittsburgh, Syracuse, Buffalo and Charleston, WV.

. Provided design and managed buildout of voice and data systems in

renovation and/or new construction in all area offices over a 4-year

period.

. Managed 6 person data network team for WAN/LAN environment using

Novell Netware 5 and Windows NT operating software with CISCO routers

in an ATM framework over Ethernet.

. Created integration strategy of telecommunication add/move/change

function into data technician role that was adopted company wide.

. Provided direction for strategic technology directives and approved

budgets for telecommunication and data projects in excess of $2

million.

Area Telecommunications Manager

1995 - 1998

. Responsible for cable plant and telecommunications management for five

offices in Cleveland area. Supervised 5 staff for adds/moves/changes.

. Project managed 3-year installation of Avaya Definity G3R PBX system

while transitioning 1800 staff from NORTEL legacy PBX during

renovation of 125,000 square feet of office space.

. Created and managed 7 call centers using Avaya Definity ACD software

to provide staffing solutions to "knowledge base" workers using follow-

the-sun concepts throughout domestic US.

. Prepared telecommunications budget in excess of $1 million.

. Managed all vendor teams during installations and vendor relations for

facility services.

PRICE WATERHOUSE, LLP New York, NY 1982 -

1995

Price Waterhouse merged with Coopers & Lybrand in 1998. Global leader in

the fields of assurance, tax, human resources, transactions, performance

improvement and crisis management help to resolve complex client and

stakeholder issues worldwide.

Group Director, Ohio Valley

1991 - 1995

Responsible for data networks in three area offices including Cleveland,

Pittsburgh and Columbus.

. Co-Chaired Technology Services Advisory Committee that provided advice

and counsel to national technology support group. Committee's

greatest achievement was formulating a Group Technology Organization.

Process involved measurement analysis of all aspects of computer

support tasks, creating job descriptions and presenting white paper to

company's executive board that successfully adopted recommendations

made.

. Built local area networks in four major offices. Worked with

architects, electricians and telephone vendors during buildouts to

ensure that required specifications were met and executed properly.

. Determined annual budgets per corporate guidelines. Supervised

technology support staff of 7 in day-to-day network support services.

Promoted from Coordinator to Supervisor to Group Director from 1982 - 1991.

EDUCATION & CERTIFICATIONS

Bachelor of Science, Business Management, Case Western Reserve University,

Cleveland, OH

ISO 9001/2001 Internal Auditor

Cisco Certified Design Associate

Cisco Advanced IP Communications Sales Specialist

Nortel Qualified Sales Professional

COMPUTER AND LANGUAGE SKILLS

Microsoft Office Suite (Word, Excel, Outlook, Project); IBM Lotus Notes

Fluent in Ukrainian

Proficient in Polish and Russian

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